"This is a thought-provoking book that will stimulate a constructive reevaluation of widespread management practices - and they badly need such reevaluation. If it does nothing else - and it does much more - it would deserve serious reading.(Russell L. Ackoff, Chairman, INTERAC, The Institute for Interactive Management) "Nothing would improve the performance of managers and organizations ... Read moremore than a deeper understanding of the potential and limitations inherent in management systems. This superb book, by three outstanding scholars, goes a very long way to that end." (Louis E. Lataif, Dean Boston University School of Management) "Finally, a book which offers pragmatics instead of polemics regarding the whole notion of quality and what it means to be a quality-based organization. This is no one-minute manager but a thoughtful and reflective guide to action. (Michael Lissack, Director, Organization Science-Related Programs, New England Complex Systems Institute, and Editor-in-Chief, "Emergence: A Journal of Complexity Issues in Organizations and Management") "An innovative synthesis of American systems theory and Japanese TQM practice that will become the standard reference text for researchers and practitioners everywhere." (Dr. Eamonn Murphy, Director, National Centre for Quality Management University of Limerick, Ireland) Show Less