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Process Improvement and Quality Management in the Retail Industry
Stephen George
€ 168.09
€ 138.02
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Description for Process Improvement and Quality Management in the Retail Industry
Paperback. The authors of Process Improvement and Quality Management in the Retail Industry discuss quality management through the examination of several companies that won the esteemed Malcolm Baldrige National Quality Award. Num Pages: 256 pages, , black & white illustrations. BIC Classification: KJMV5; KNPR. Category: (P) Professional & Vocational. Dimension: 241 x 191 x 14. Weight in Grams: 442.
The authors of Process Improvement and Quality Management in the Retail Industry discuss quality management through the examination of several companies that won the esteemed Malcolm Baldrige National Quality Award. Authors George, Thomas, and Weimerskirch believe that Baldrige criteria define a management model because they provide one of the most comprehensive guides to understanding, assessing, controlling, and improving an organization for quality management. The authors also discuss many of the business-related problems of modern times, such as financial scandals, controversial social activism morale, and the impact of outsourcing to other countries. Overall, the book stresses the importance of good quality ... Read more
The authors of Process Improvement and Quality Management in the Retail Industry discuss quality management through the examination of several companies that won the esteemed Malcolm Baldrige National Quality Award. Authors George, Thomas, and Weimerskirch believe that Baldrige criteria define a management model because they provide one of the most comprehensive guides to understanding, assessing, controlling, and improving an organization for quality management. The authors also discuss many of the business-related problems of modern times, such as financial scandals, controversial social activism morale, and the impact of outsourcing to other countries. Overall, the book stresses the importance of good quality ... Read more
Product Details
Format
Paperback
Publication date
2005
Publisher
John Wiley and Sons Ltd United States
Number of pages
256
Condition
New
Number of Pages
256
Place of Publication
New York, United States
ISBN
9780471723233
SKU
V9780471723233
Shipping Time
Usually ships in 7 to 11 working days
Ref
99-50
About Stephen George
STEPHEN GEORGE is a writer and consultant from St. Louis Park, Minnesota. He has consulted with eleven companies that have applied for the Baldrige Award and/or State Quality Awards, five of which have won eight awards, including three Baldrige Awards. He is the author of The Baldrige Quality System, Uncommon Sense, and Total Quality Management: Strategies and Techniques Proven at ... Read more
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