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Management & management techniques

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Management & management techniques

Paperback. The new, 3rd edition of the Customer Service Pocketbook will be published in October 2013. The book is for everyone who contributes, directly or indirectly, to giving the customer excellent service. It has been fully revised to reflect the challenges of responding to customers' needs via a variety of different channels including social media. Num Pages: 112 pages, illustrations. BIC Classification: KJM; KJSU. Category: (P) Professional & Vocational. Dimension: 109 x 180 x 6. Weight in Grams: 114.
Publisher
Management Pocketbooks
Number of pages
112
Format
Paperback
Publication date
2013
Edition
3rd Revised edition
Condition
New
SKU
V9781906610555
ISBN
9781906610555
Paperback
Condition: New

€ 16.99
€ 16.41

Paperback. Helps you explore the thinking in leadership theory and contemporary practices at work within organizations throughout the world. Packed with memorable examples and insights into actual leadership decisions, this book includes crisp, clear visuals to reinforce the book's presentation. Num Pages: 528 pages, colour illustrations. BIC Classification: KJMB. Category: (U) Tertiary Education (US: College). Dimension: 255 x 206 x 19. Weight in Grams: 826.
Publisher
Cengage Learning, Inc United States
Number of pages
528
Format
Paperback
Publication date
2014
Edition
6th Edition
Condition
New
SKU
V9781435462854
ISBN
9781435462854
Paperback
Condition: New

€ 110.90

Paperback. The definitive source of information on all topics related to investment valuation tools and techniques Valuation is at the heart of any investment decision, whether that decision is buy, sell or hold. But the pricing of many assets has become a more complex task in modern markets, especially after the recent financial crisis. Num Pages: 992 pages. BIC Classification: KFFM; KJMV1. Category: (P) Professional & Vocational. Dimension: 176 x 254 x 36. Weight in Grams: 1388.
Publisher
John Wiley & Sons Inc
Number of pages
992
Format
Paperback
Publication date
2012
Edition
3rd Edition
Condition
New
SKU
V9781118130735
ISBN
9781118130735
Paperback
Condition: New

€ 97.58
€ 82.07

Paperback. Business Operations Models looks at how to make business operations more strategic, through highlighting the core fundamentals that business leaders should be guided by in order to achieve organizational success. Num Pages: 264 pages, black & white illustrations. BIC Classification: KJMV5. Category: (P) Professional & Vocational; (U) Tertiary Education (US: College). Dimension: 235 x 156 x 16. Weight in Grams: 398.
Publisher
Kogan Page Ltd
Format
Paperback
Publication date
2015
Edition
1st Edition
Condition
New
SKU
V9780749473310
ISBN
9780749473310
Paperback
Condition: New

€ 52.99
€ 47.59

Paperback. This new edition examines intercultural communication in the workplace. Firmly grounded in theory, it offers practical suggestions on how people can develop cultural awareness and communication skills. Fully updated with the latest research, this makes an ideal core text. Num Pages: 432 pages, biography. BIC Classification: KJK; KJM; KJP. Category: (U) Tertiary Education (US: College). Dimension: 246 x 189. .
Publisher
Macmillan Education UK
Format
Paperback
Publication date
2017
Edition
4th ed. 2017
Condition
New
SKU
V9781137526366
ISBN
9781137526366
Paperback
Condition: New

€ 77.58
€ 70.65

Paperback. BIC Classification: KFFH; KJMV1. Category: (U) Tertiary Education (US: College). .
Publisher
McGraw Hill Higher Education
Format
Paperback
Publication date
2017
Edition
2nd edition
Condition
New
SKU
V9781259254864
ISBN
9781259254864
Paperback
Condition: New

€ 81.29

Paperback. .
Publisher
Taylor & Francis Ltd
Format
Paperback
Publication date
2016
Edition
1st Edition
Condition
New
SKU
V9781138844179
ISBN
9781138844179
Paperback
Condition: New

€ 68.68

Paperback. Num Pages: 218 pages, 49 black & white illustrations, biography. BIC Classification: KJMV5; KJQ. Category: (P) Professional & Vocational. Dimension: 235 x 155. .
Publisher
Springer International Publishing AG Switzerland
Number of pages
218
Format
Paperback
Publication date
2016
Edition
1st ed. 2015
Condition
New
SKU
V9783319205014
ISBN
9783319205014
Paperback
Condition: New

€ 100.29

Paperback. Identify what really drives, unites and divides your workforce so you can improve satisfaction, boost productivity and reduce staff turnover. Num Pages: 256 pages, black & white illustrations. BIC Classification: KJMB; KJMV2; KJU. Category: (P) Professional & Vocational; (U) Tertiary Education (US: College). Dimension: 158 x 233 x 18. Weight in Grams: 396.
Publisher
Kogan Page Ltd
Format
Paperback
Publication date
2017
Edition
1st Edition
Condition
New
SKU
V9780749478131
ISBN
9780749478131
Paperback
Condition: New

€ 40.99
€ 36.49

Paperback. .
Publisher
Springer-Verlag New York Inc. United States
Number of pages
582
Format
Paperback
Publication date
2010
Edition
1st ed. Softcover of orig. ed. 2008
Condition
New
SKU
V9781441938350
ISBN
9781441938350
Paperback
Condition: New

€ 164.58
€ 124.77

Paperback. A simple, refreshing approach to business that defies conventional wisdom and aims to make work in the office more successful and more enjoyable. A business bible for imaginative and aspirational young men and women. Num Pages: 208 pages, Illustrations (black and white). BIC Classification: KJM. Category: (P) Professional & Vocational; (U) Tertiary Education (US: College). Dimension: 229 x 152 x 16. Weight in Grams: 280.
Publisher
Little, Brown Book Group United Kingdom
Number of pages
208
Format
Paperback
Publication date
2013
Condition
New
SKU
V9780749959074
ISBN
9780749959074
Paperback
Condition: New

€ 19.99
€ 14.95

Paperback. If all that has ever been said and written about the art and science of fundraising could be distilled down to just what really matters-what fundraisers everywhere need to know-there would be only a small number of true gems deserving of the description, "nuggets of information. Num Pages: 176 pages, Illustrations. BIC Classification: KJMV1. Category: (P) Professional & Vocational. Dimension: 208 x 142 x 12. Weight in Grams: 204.
Publisher
John Wiley & Sons Inc United States
Number of pages
176
Format
Paperback
Publication date
2006
Edition
1st Edition
Condition
New
SKU
V9780787983147
ISBN
9780787983147
Paperback
Condition: New

€ 24.99
€ 24.98

Paperback. Gain a deeper understanding of the issues surrounding financial risk and regulation Foundations of Financial Risk details the various risks, regulations, and supervisory requirements institutions face in today's economic and regulatory environment. Series: Wiley Finance. Num Pages: 368 pages. BIC Classification: KFF; KJMV1. Category: (P) Professional & Vocational. Dimension: 155 x 229 x 27. Weight in Grams: 446.
Publisher
John Wiley & Sons Inc
Format
Paperback
Publication date
2015
Edition
2nd Edition
Condition
New
SKU
V9781119098058
ISBN
9781119098058
Paperback
Condition: New

€ 99.24

Hardback. .
Publisher
McGraw-Hill Education
Format
Hardback
Publication date
2016
Edition
1st Edition
Condition
New
SKU
V9781259585777
ISBN
9781259585777
Hardback
Condition: New

€ 46.99
€ 32.98

Paperback. Current hype aside, the Internet of Things will ultimately become as fundamental as the Internet itself, with lots of opportunities and trials along the way. To help you navigate these choppy waters, this practical guide introduces a dedicated methodology for businesses preparing to transition towards IoT-based business models. Num Pages: 492 pages. BIC Classification: KJMP; UB; UMZT; UYD. Category: (P) Professional & Vocational. Dimension: 235 x 179 x 28. Weight in Grams: 850.
Publisher
O´Reilly Media, Inc, USA
Format
Paperback
Publication date
2015
Edition
1st Edition
Condition
New
SKU
V9781491924839
ISBN
9781491924839
Paperback
Condition: New

€ 47.99
€ 45.90

Paperback. A groundbreaking practical guide to forging a successful, dynamic and fulfilling career in middle management or senior specialist roles. Num Pages: 208 pages, black & white illustrations. BIC Classification: KJM. Category: (P) Professional & Vocational; (U) Tertiary Education (US: College). Dimension: 158 x 234 x 18. Weight in Grams: 330.
Publisher
Kogan Page Ltd
Format
Paperback
Publication date
2016
Edition
1st Edition
Condition
New
SKU
V9780749474669
ISBN
9780749474669
Paperback
Condition: New

€ 35.99
€ 33.15

Paperback. Num Pages: 258 pages, 98 black & white illustrations, 32 black & white tables. BIC Classification: KJMV5. Category: (P) Professional & Vocational. Dimension: 279 x 218 x 18. Weight in Grams: 770.
Publisher
Taylor & Francis Inc United States
Number of pages
258
Format
Paperback
Publication date
2012
Edition
2nd Edition
Condition
New
SKU
V9781439868430
ISBN
9781439868430
Paperback
Condition: New

€ 72.46

Paperback. Studies show that typical managers devote more than a quarter of their time to resolving coworker disputes. This book offers activities and exercises for groups of various sizes that let you manage your business (instead of managing personalities). Series: Big Book Series. Num Pages: 240 pages, Illustrations. BIC Classification: KJM. Category: (P) Professional & Vocational. Dimension: 232 x 154 x 19. Weight in Grams: 452.
Publisher
McGraw-Hill Education - Europe United States
Number of pages
240
Format
Paperback
Publication date
2010
Edition
1st Edition
Condition
New
SKU
V9780071742245
ISBN
9780071742245
Paperback
Condition: New

€ 40.99
€ 33.87

Hardback. .
Publisher
Springer International Publishing AG
Format
Hardback
Publication date
2017
Edition
1st ed. 2017
Condition
New
SKU
V9783319517490
ISBN
9783319517490
Hardback
Condition: New

€ 40.99
€ 24.47

Paperback. "Drawing on his groundbreaking work on intelligence and creativity, Harvard psychologist Howard Gardner, developer of the theory of Multiple Intelligences, offers fascinating revelations about the mind" Num Pages: 416 pages, black & white halftones, figures. BIC Classification: JMR; KJMB. Category: (Y) Teenage / Young Adult. Dimension: 235 x 160 x 29. Weight in Grams: 538.
Publisher
The Perseus Books Group United States
Number of pages
391
Format
Paperback
Publication date
2011
Edition
Reprint
Condition
New
SKU
V9780465027736
ISBN
9780465027736
Paperback
Condition: New

€ 27.55

Paperback. Using numerous real-life examples from global technology corporations, this title explores the chain that makes technology products and services available for market and explains how to make the most of each step of the process. Num Pages: 352 pages, black & white illustrations. BIC Classification: KJF; KJMV7; KJMV9; KNP. Category: (G) General (US: Trade). Dimension: 235 x 157 x 20. Weight in Grams: 538.
Publisher
Kogan Page Ltd
Format
Paperback
Publication date
2014
Condition
New
SKU
V9780749472177
ISBN
9780749472177
Paperback
Condition: New

€ 52.99
€ 31.73

Hardcover. Num Pages: 224 pages. BIC Classification: KJMB. Category: (P) Professional & Vocational. Weight in Grams: 666.
Publisher
John Wiley & Sons Inc
Format
Hardback
Publication date
2016
Edition
1st Edition
Condition
New
SKU
V9781119183181
ISBN
9781119183181
Hardback
Condition: New

€ 25.99
€ 21.03

Paperback. A guide that shows frustrated managers how to build support for change and stay competitive. It features practical approaches with case studies showing how to deal with resistance in a way that retains strong working relationships while achieving successful change. Num Pages: 208 pages, black & white illustrations. BIC Classification: KJM. Category: (G) General (US: Trade). Dimension: 234 x 165 x 16. Weight in Grams: 360.
Publisher
Bard Press United States
Number of pages
208
Format
Paperback
Publication date
2010
Edition
2nd
Condition
New
SKU
V9781885167729
ISBN
9781885167729
Paperback
Condition: New

€ 17.99
€ 16.50

Hardback. Guides leaders in developing the communication capabilities needed to be transformational leaders. This book brings together managerial communication and concepts of emotional intelligence to create a new model of communication skills and strategies for corporate leaders. Num Pages: 480 pages. BIC Classification: KJMB; KJP. Category: (U) Tertiary Education (US: College). Dimension: 190 x 240 x 22. Weight in Grams: 848.
Publisher
McGraw-Hill Education - Europe United States
Number of pages
480
Format
Hardback
Publication date
2013
Edition
4th Edition
Condition
New
SKU
V9780073403205
ISBN
9780073403205
Hardback
Condition: New

€ 263.67

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