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Service Quality and Management
. Ed(S): Stauss, Bernd; Lemmink, Jos; Kunst, Paul
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Description for Service Quality and Management
Paperback. Editor(s): Stauss, Bernd; Lemmink, Jos; Kunst, Paul. Series: Fokus Dienstleistungsmarketing. Num Pages: 320 pages, 42 black & white illustrations, biography. BIC Classification: KJM; KJMV7. Category: (P) Professional & Vocational. Dimension: 203 x 127 x 17. Weight in Grams: 415.
Introduction Are services millennium-proof? Certainly not. At least not at this moment. There is no thorough research needed to derive that conclusion, simply ask around. The evi dence is overwhelming. True horror stories exist of all types of services in all types of sectors. It is even becoming a business in itself. Television shows that are based on customer complaints about services are becoming more and more popular. As is the case in the millennium problem, management of service companies experiences a lot of problems in the hardware and the software of services. There are still prob lems in defining ... Read more
Introduction Are services millennium-proof? Certainly not. At least not at this moment. There is no thorough research needed to derive that conclusion, simply ask around. The evi dence is overwhelming. True horror stories exist of all types of services in all types of sectors. It is even becoming a business in itself. Television shows that are based on customer complaints about services are becoming more and more popular. As is the case in the millennium problem, management of service companies experiences a lot of problems in the hardware and the software of services. There are still prob lems in defining ... Read more
Product Details
Format
Paperback
Publication date
1999
Publisher
Deutscher Universitats-Verlag Germany
Number of pages
320
Condition
New
Series
Fokus Dienstleistungsmarketing
Number of Pages
314
Place of Publication
Wiesbaden, Germany
ISBN
9783824467808
SKU
V9783824467808
Shipping Time
Usually ships in 15 to 20 working days
Ref
99-15
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