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Service Quality in Leisure, Events, Tourism and Sport
John Buswell
€ 52.99
€ 47.49
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Description for Service Quality in Leisure, Events, Tourism and Sport
Paperback. .
Service quality is at the forefront of how the leisure, events, tourism and sport (LETS) sectors operate. An important consideration for any business, and therefore any student of the subject, this new edition of a successful textbook addresses the key points and principles of managing service quality across the industry sector. Fully updated and enhanced, it: - Covers areas such as the experience economy, capacity management and service culture, as well as methods for measuring quality and satisfaction. - Includes numerous case studies to help students apply classroom-based theory to practice. - Is packed with student-friendly pedagogy and full colour ... Read more
Service quality is at the forefront of how the leisure, events, tourism and sport (LETS) sectors operate. An important consideration for any business, and therefore any student of the subject, this new edition of a successful textbook addresses the key points and principles of managing service quality across the industry sector. Fully updated and enhanced, it: - Covers areas such as the experience economy, capacity management and service culture, as well as methods for measuring quality and satisfaction. - Includes numerous case studies to help students apply classroom-based theory to practice. - Is packed with student-friendly pedagogy and full colour ... Read more
Product Details
Publisher
CABI Publishing
Format
Paperback
Publication date
2016
Condition
New
Number of Pages
322
Place of Publication
Wallingford, United Kingdom
ISBN
9781780645452
SKU
V9781780645452
Shipping Time
Usually ships in 4 to 8 working days
Ref
99-2
About John Buswell
John Buswell formerly of University of Gloucestershire, Cheltenham, UK. Christine Williams is at University of Central Lancashire, Preston, UK. Keith Donne is at University of Gloucestershire, UK. Carley Sutton is at University of Central Lancashire, UK.
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