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The Human Touch
Philippa Thomas
€ 40.99
€ 38.98
FREE Delivery in Ireland
Description for The Human Touch
Paperback. Strong interpersonal skills are a fundamental requirement in all work environments. This book provides expert guidance for IT and other professionals on key skills including: building rapport; team working; leadership; negotiation; written communication; managing conflict; presentation skills; coaching and mentoring; problem solving. Num Pages: 256 pages, Illustrations. BIC Classification: KJM; KJP; VSC. Category: (P) Professional & Vocational. Dimension: 244 x 171 x 14. Weight in Grams: 446.
All professionals need strong interpersonal skills as they are a fundamental requirement in any business environment. This book specifically addresses the application of those key skills within professional job roles and the IT industry. It forms a comprehensive and practical reference manual relevant to a huge variety of situations. Topics include: building rapport; team working; leadership; negotiation; managing conflict; presentation skills; coaching and mentoring; and problem solving.
All professionals need strong interpersonal skills as they are a fundamental requirement in any business environment. This book specifically addresses the application of those key skills within professional job roles and the IT industry. It forms a comprehensive and practical reference manual relevant to a huge variety of situations. Topics include: building rapport; team working; leadership; negotiation; managing conflict; presentation skills; coaching and mentoring; and problem solving.
Product Details
Publisher
BCS Learning & Development Limited United Kingdom
Number of pages
256
Format
Paperback
Publication date
2012
Condition
New
Number of Pages
256
Place of Publication
Swindon, United Kingdom
ISBN
9781906124915
SKU
V9781906124915
Shipping Time
Usually ships in 4 to 8 working days
Ref
99-6
About Philippa Thomas
Philippa Thomas is Director of The Celyn Group and has specialised in learning and development for twenty years. Debra Paul and James Cadle, both of Assist Knowledge Development Ltd, are the authors of the bestselling BCS publications Business Analysis and Business Analysis Techniques.
Reviews for The Human Touch
In today’s world, technical excellence is no longer enough to succeed. Whether you work in IT or any other part of your organisation, knowing what makes people tick is essential. This book does an excellent job of describing how people work together and what motivates them in practical ways that can be put to work immediately.
Donald H Taylor ... Read more
Donald H Taylor ... Read more