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Moments of Truth
Jan Carlzon
€ 13.99
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Description for Moments of Truth
Paperback. The president and CEO of Scandinavia Airlines details how to restructure an organization so that customer needs take priority, how to best utilize employees who deal directly with customers, and how to increase employee motivation. Num Pages: 160 pages. BIC Classification: KJM. Category: (P) Professional & Scholarly. Dimension: 161 x 200 x 10. Weight in Grams: 130.
The president and CEO of Scandinavia Airlines (SAS) shows how to adapt to the new customer-driven economy.
The president and CEO of Scandinavia Airlines (SAS) shows how to adapt to the new customer-driven economy.
Product Details
Publisher
HarperBusiness
Format
Paperback
Publication date
1989
Condition
New
Number of Pages
160
Place of Publication
New York, United States
ISBN
9780060915803
SKU
V9780060915803
Shipping Time
Usually ships in 5 to 9 working days
Ref
99-99
About Jan Carlzon
Jan Carlzon was born in Nykoping, Sweden, in 1941. After receiving his M.B.A. from the Stockholm School of Economics in 1967, he joined Vingresor, Sweden's largest tour operator, first as product manager and later as head of marketing. In 1974, when the package-tour business was in a tailspin because of the first energy crisis, he was named managing director of ... Read more
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