Covers the key areas of change, from initiating change through to making it happen, including managing the pitfalls and issues that arise in any change initiative and then sustaining the change so it sticks

Examples and lessons from some of the world's most successful businesses, including Sony, Daimler-Chrysler, and General Electric, and ideas from the smartest thinkers, including Peter Senge, Eddie Obeng, Jeannie Daniel Duck, Michael Beer, Jay Lorsch, Dexter Dunphy and Doug Stace, Julia Balogun and Veronica Hope-Hailey

Includes a glossary of key concepts and a comprehensive resources guide