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Total Quality Management as a Holistic Management Concept
Klaus J. Zink
€ 64.62
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Description for Total Quality Management as a Holistic Management Concept
Paperback. Num Pages: 355 pages, biography. BIC Classification: KJU. Category: (P) Professional & Vocational. Dimension: 234 x 156 x 19. Weight in Grams: 556.
In this book Total Quality Management is introduced as a holistic management concept. An instrument to measure this approach is the European Model for Business Excellence which is well known in many European countries for national quality prizes. The book explains this model in great detail and shows how to implement it in an organisational development process. A description of the most relevant management tools in this context, like self-assessment, policy deployment and benchmarking, will be of particular interest to the reader. The book combines in a unique way the theoretical background of the subject with practical experience in consulting. ... Read more
In this book Total Quality Management is introduced as a holistic management concept. An instrument to measure this approach is the European Model for Business Excellence which is well known in many European countries for national quality prizes. The book explains this model in great detail and shows how to implement it in an organisational development process. A description of the most relevant management tools in this context, like self-assessment, policy deployment and benchmarking, will be of particular interest to the reader. The book combines in a unique way the theoretical background of the subject with practical experience in consulting. ... Read more
Product Details
Format
Paperback
Publication date
2011
Publisher
Springer-Verlag Berlin and Heidelberg GmbH & Co. KG Germany
Number of pages
355
Condition
New
Number of Pages
355
Place of Publication
Berlin, Germany
ISBN
9783642721007
SKU
V9783642721007
Shipping Time
Usually ships in 15 to 20 working days
Ref
99-15
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