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Customers Are The Agenda: A Practical Guide to Customer-centric Management
Stephen Hewett
€ 17.99
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Description for Customers Are The Agenda: A Practical Guide to Customer-centric Management
Paperback. .
Customers are not "on" the agenda. They ARE the agenda. Top consultant Stephen Hewett shows how to put Customer-Centricity at the heart of everything you do. It is not enough to have a strong customer service team - customers must be the principle focus of every aspect of business operation, not just the direct customer interface. Hewett's new book provides a highly practical guide designed to enable busy managers to achieve instant results. Broken down into 30 key areas, the book offers an easy reference tool which can be applied in almost any business context. Customer-Centricity is ... Read more
Customers are not "on" the agenda. They ARE the agenda. Top consultant Stephen Hewett shows how to put Customer-Centricity at the heart of everything you do. It is not enough to have a strong customer service team - customers must be the principle focus of every aspect of business operation, not just the direct customer interface. Hewett's new book provides a highly practical guide designed to enable busy managers to achieve instant results. Broken down into 30 key areas, the book offers an easy reference tool which can be applied in almost any business context. Customer-Centricity is ... Read more
Product Details
Publisher
Management Books 2000 Ltd
Number of pages
160
Format
Paperback
Publication date
2013
Condition
New
Number of Pages
160
Place of Publication
Cirencester, United Kingdom
ISBN
9781852527181
SKU
V9781852527181
Shipping Time
Usually ships in 4 to 8 working days
Ref
99-2
About Stephen Hewett
Stephen Hewett is the Founding Partner of management consulting firm Vantage Partners Limited, and an Associate Partner of Charteris plc, where he was formerly Head of Business Consulting (prior to setting up Vantage Partners). His extensive work with commercial clients and with Central and Local Government has given him experience in a wide variety of industry sectors. His other ... Read more
Reviews for Customers Are The Agenda: A Practical Guide to Customer-centric Management
"Stephen is a customer guru for our times." Mark Price, MD, Waitrose