Customers at Work
. Ed(S): Dunkel, Wolfgang; Kleemann, Frank
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Description for Customers at Work
Hardback. Explores the ongoing transformation of service relationships, focusing on the incorporation of the customer's active contribution to virtually all aspects and stages of the production process. This volume illuminates social relations and interaction between customers and service providers as well as between the users of web-based services. Editor(s): Dunkel, Wolfgang; Kleemann, Frank. Num Pages: 271 pages, biography. BIC Classification: KJSU. Category: (P) Professional & Vocational. Dimension: 223 x 153 x 20. Weight in Grams: 458.
Explores the ongoing transformation of service relationships, focusing on the incorporation of the customer's active contribution to virtually all aspects and stages of the production process. This volume illuminates social relations and interaction between customers and service providers as well as between the users of web-based services.
Explores the ongoing transformation of service relationships, focusing on the incorporation of the customer's active contribution to virtually all aspects and stages of the production process. This volume illuminates social relations and interaction between customers and service providers as well as between the users of web-based services.
Product Details
Format
Hardback
Publication date
2013
Publisher
Palgrave Macmillan United Kingdom
Number of pages
271
Condition
New
Number of Pages
257
Place of Publication
Basingstoke, United Kingdom
ISBN
9781137293244
SKU
V9781137293244
Shipping Time
Usually ships in 15 to 20 working days
Ref
99-15
About . Ed(S): Dunkel, Wolfgang; Kleemann, Frank
Tabea Beyreuther, Chemnitz University of Technology, Germany Bernd Bienzeisler, Fraunhofer Institute for Industrial Engineering, Germany Thomas Birken, ISF München, Germany Fritz Böhle, University of Augsburg, Germany Christian Eismann, Chemnitz University of Technology, Germany Heidemarie Hanekop, University of Göttingen, Germany Anna Hoffmann, Chemnitz University of Technology, Germany Sabine Hornung, Chemnitz University of ... Read more
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