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Delighting Customers
Donovan, P.; Samler, Timothy
€ 127.45
FREE Delivery in Ireland
Description for Delighting Customers
Paperback. Num Pages: 243 pages, black & white illustrations, bibliography. BIC Classification: KJMV5; KJS. Category: (P) Professional & Vocational. Dimension: 235 x 155 x 14. Weight in Grams: 380.
Our two organizations, Northern Telecom Europe Limited and Oracle Corporation UK Limited, share a number of things in common. Both are striving to become world class in markets where technology is moving fast and market change is moving even faster. Both are responding urgently to the challenge of meeting the current requirements - and anticipating the future needs - of customers at the international, national and local level. We both recognize that customer and employee satisfaction now rank with market share as measures for business success. We accept that there are clear links between delighted customers and profitability, customer loyalty ... Read more
Our two organizations, Northern Telecom Europe Limited and Oracle Corporation UK Limited, share a number of things in common. Both are striving to become world class in markets where technology is moving fast and market change is moving even faster. Both are responding urgently to the challenge of meeting the current requirements - and anticipating the future needs - of customers at the international, national and local level. We both recognize that customer and employee satisfaction now rank with market share as measures for business success. We accept that there are clear links between delighted customers and profitability, customer loyalty ... Read more
Product Details
Format
Paperback
Publication date
2012
Publisher
Springer Netherlands
Number of pages
243
Condition
New
Number of Pages
243
Place of Publication
Dordrecht, Netherlands
ISBN
9789401045285
SKU
V9789401045285
Shipping Time
Usually ships in 15 to 20 working days
Ref
99-15
Reviews for Delighting Customers
Donovan and Samler have not only thought about their subject a great deal, they have also practical experience of implementation - and how it shows. - Modern Management