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Designing the Customer-Centric Organization: A Guide to Strategy, Structure, and Process
Jay R. Galbraith
€ 56.95
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Description for Designing the Customer-Centric Organization: A Guide to Strategy, Structure, and Process
Hardcover. Offers business leaders a comprehensive customer-centric organizational model that shows how to put in place an infrastructure that is organized around the demands of the customer. This title includes information about structure, management processes, reward and management systems, and people practices. Num Pages: 208 pages, Illustrations,. BIC Classification: KJSU. Category: (P) Professional & Vocational. Dimension: 231 x 160 x 23. Weight in Grams: 394.
Designing the Customer-Centric Organization offers todayâ??s business leaders a comprehensive customer-centric organizational model that clearly shows how to put in place an infrastructure that is organized around the demands of the customer. Written by Jay Galbraith (the foremost expert in the field of organizational design), this important book includes a tool that will help determine how customer-centric an organization is- light-level, medium-level, complete-level, or high-level- and it shows how to ascertain the appropriate level for a particular institution. Once the groundwork has been established, the author offers guidance for the process of implementing a customer-centric system throughout an organization. Designing ... Read more includes vital information about structure, management processes, reward and management systems, and people practices. Show Less
Designing the Customer-Centric Organization offers todayâ??s business leaders a comprehensive customer-centric organizational model that clearly shows how to put in place an infrastructure that is organized around the demands of the customer. Written by Jay Galbraith (the foremost expert in the field of organizational design), this important book includes a tool that will help determine how customer-centric an organization is- light-level, medium-level, complete-level, or high-level- and it shows how to ascertain the appropriate level for a particular institution. Once the groundwork has been established, the author offers guidance for the process of implementing a customer-centric system throughout an organization. Designing ... Read more includes vital information about structure, management processes, reward and management systems, and people practices. Show Less
Product Details
Format
Hardback
Publication date
2005
Publisher
John Wiley & Sons Inc United States
Number of pages
208
Condition
New
Number of Pages
208
Place of Publication
New York, United States
ISBN
9780787979195
SKU
V9780787979195
Shipping Time
Usually ships in 7 to 11 working days
Ref
99-50
About Jay R. Galbraith
The Author Jay R. Galbraith is a senior research scientist at the Center for Effective Organizations at the University of Southern California. He is professor emeritus at the International Institute for Management Development in Lausanne, Switzerland. Galbraith is the author of numerous books, including Designing Organizations, Designing the Global Corporation, and Tomorrow's Organization, all from Jossey-Bass.
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