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Hello!: And Every Little Thing That Matters
Kate Edwards
€ 34.99
€ 29.85
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Description for Hello!: And Every Little Thing That Matters
Hardback. Hello! And Every Little Thing that Matters will transform the way businesses interact with customers - delivering a big impact with small ideas. Impactful ideas for businesses on how to treat their customers, from saying Hello to everyone who you encounter to making sure the chairs in your place of business are comfortable. Num Pages: 224 pages. BIC Classification: KJSP; KJSU. Category: (P) Professional & Vocational. Dimension: 9 x 6. Weight in Grams: 454.
Hello! And Every Little Thing that Matters will transform the way businesses interact with customers - delivering a big impact with small ideas. Impactful ideas for businesses on how to treat their customers, from saying Hello to everyone who you encounter to making sure the chairs in your place of business are comfortable.
Hello! And Every Little Thing that Matters will transform the way businesses interact with customers - delivering a big impact with small ideas. Impactful ideas for businesses on how to treat their customers, from saying Hello to everyone who you encounter to making sure the chairs in your place of business are comfortable.
Product Details
Publisher
Palgrave Macmillan United Kingdom
Number of pages
224
Format
Hardback
Publication date
2016
Condition
New
Number of Pages
203
Place of Publication
Basingstoke, United Kingdom
ISBN
9781137489708
SKU
V9781137489708
Shipping Time
Usually ships in 15 to 20 working days
Ref
99-99
About Kate Edwards
Kate Edwards built her consulting business in 2007 and since then has worked with some of the biggest names in the hospitality industry, from Le Cirque in New York to The Viceroy in Anguilla, as well as restaurants at The Essex House and The Plaza Hotel. Her company has been hired to create service and training programs for non-hospitality businesses ... Read more
Reviews for Hello!: And Every Little Thing That Matters
Edwards, a consultant, provides useful guidelines for customer service. ... The book emphasizes an understanding of customer service as a conversation. ... The book is written in a conversational tone with engaging examples. Summing Up: Recommended. All readership levels. (E. G. Ferris, Choice, Vol. 54 (2), October, 2016)