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Satisfying Internal Customers First!
Richard Y. Chang
€ 27.00
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Description for Satisfying Internal Customers First!
Paperback. This book illustrates the vital link between satisfying external customers and improving processes within the organization to ensure that internal customers are satisfied, too. Num Pages: 104 pages, black & white illustrations. BIC Classification: KJSU. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly. Dimension: 157 x 234 x 7. Weight in Grams: 190.
This book illustrates the vital link between satisfying external customers and improving processes within the organization to ensure that internal customers are satisfied, too.
This book illustrates the vital link between satisfying external customers and improving processes within the organization to ensure that internal customers are satisfied, too.
Product Details
Format
Paperback
Publication date
1994
Publisher
John Wiley & Sons Inc United States
Number of pages
104
Condition
New
Number of Pages
120
Place of Publication
, United States
ISBN
9780787950828
SKU
V9780787950828
Shipping Time
Usually ships in 7 to 11 working days
Ref
99-50
About Richard Y. Chang
RICHARD CHANG is president and CEO of Richard Chang Associates, Inc., a consulting and publishing firm whose clients include Toshiba, Marriot, Citibank, Fidelity Investments, Nabisco, and McDonald's. He currently serves as chair of the board for the American Society for Training and Development. He lives near Irvine, California.
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