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Small Store Survival

Llp Arthur Andersen

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Description for Small Store Survival Hardcover. "Small Store Survival should challenge retailers' views of small store retailing by questioning key areas of business. Series: National Retail Federation Series. Num Pages: 400 pages, illustrations. BIC Classification: KJM; KJS; KJVS; KNPR. Category: (G) General (US: Trade); (P) Professional & Vocational. Dimension: 231 x 163 x 34. Weight in Grams: 776.
"Small Store Survival should challenge retailers' views of smallstore retailing by questioning key areas of business. What is thevision for the store in 10 years? How have the customers changedover the past few years? How current are the managers about whatcustomers genuinely like and dislike? What is being done toattract, educate, and motivate the best retail talent in the area?How effective is the merchandising strategy? What plans exist forsuccession?

"The real lesson of this study is that the best retailers neverstop learning. They never stop growing. They never lose theirenthusiasm for the customers and the business. And ... Read morethey never ceaseto revel in change and the chance to deal with it." --from theExecutive Summary of Small Store Survival

Small Store Survival

Over the past decade, thousands of small retail stores have fallenvictim to overwhelming competition from huge discount chainsdetermined to take in every retail dollar in sight. But noteveryone succumbs to the megastore invasion; many small retailersgrow and prosper in spite of this cutthroat competition. How dothey do it? Even more important, how can you do it?

Small Store Survival is the how-to book that belongs behind thecounter of every independent retail store. It analyzes small-storeoperation in detail and lays out optimal survival strategies andtactics for seven key areas of business practice that are criticalto success: customer service, marketing, merchandising, storeoperations, management, human resources, and finance. Its clear andlogical organization enables you to evaluate your businesspractices function by function, identify strengths and weaknesses,and develop action plans to improve operations in each of thesecrucial functions.

Written by a team of experts from Arthur Andersen LLP, this guidepresents detailed solutions and best practices culled from retailersurveys, site visits, and industry research. Its recommendationsare applicable to a broad variety of retail formats, includingstores that specialize in apparel; appliances; books; drugs,health, and beauty care products; electronics; hardware; home andgarden supplies; pets and pet supplies; as well as other specialtystores. Numerous case studies illustrate the problems that plaguemany retailers and demonstrate ways you can overcome theseobstacles and improve your business. You'll learn how to:
* Identify customer expectations and meet or exceed them at everyturn
* Identify, pursue, and capture a distinct customer market
* Establish a vision and culture for your store, plan where thecompany needs to go, and take steps to get there
* Compete for quality employees and, once you hire them, keep them
* Establish budgetary controls and contain costs
* Negotiate effectively for favorable terms from vendors andsuppliers

The most successful retailers never stop learning, growing, andadapting to changing circumstances. The hundreds of sound ideaspresented in this study were developed and implemented by the mostsuccessful small store operators in the industry. Here is yourchance to learn and grow with them by adapting these solutions toyour own business needs. Show Less

Product Details

Format

Hardback

Publication date

1997

Publisher

John Wiley & Sons Inc United States

Number of pages

400

Condition

New

Series

National Retail Federation Series

Number of Pages

400

Place of Publication

New York, United States

ISBN

9780471164685

SKU

V9780471164685

Shipping Time

Usually ships in 7 to 11 working days

Ref

99-50

About Llp Arthur Andersen

ARTHUR ANDERSEN LLP is a multidisciplinary professional services firm that provides client service through economic and financial consulting, business consulting, tax and business advisory services, and audit and business advisory services. Its professionals combine extensive technical competence and industry experience with innovative and progressive thought to assist clients in improving business performance. Arthur Andersen is a business unit of Andersen ... Read more

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