Stock image for illustration purposes only - book cover, edition or condition may vary.
The World of Customer Service
Odgers
€ 204.75
FREE Delivery in Ireland
Description for The World of Customer Service
Paperback. Helps you teach your students exemplary customer service practices which is used by professionals in various types of organizations and demonstrate how these skills are critical to reaching company goals, dealing with problems and complaints, and satisfying customers. Num Pages: 224 pages, ill. BIC Classification: KJSU. Category: (U) Tertiary Education (US: College). Dimension: 273 x 216 x 10. Weight in Grams: 470.
Master the exceptional customer service skills that are most important in all types of organizations today with the powerful, practical presentation in THE WORLD OF CUSTOMER SERVICE, 3rd Edition. This book demonstrates how effective customer services techniques can help readers and their organizations achieve critical goals, deal with problems and complaints, consistently exceed customer expectations, and create loyal customers. Readers focus on the strategies most important in customer service today with insights and memorable examples from practicing professionals. Several new chapters highlight how to maximize revenue and customer satisfaction, effectively solve problems and resolve complaints, and better understand the impact ... Read more
Master the exceptional customer service skills that are most important in all types of organizations today with the powerful, practical presentation in THE WORLD OF CUSTOMER SERVICE, 3rd Edition. This book demonstrates how effective customer services techniques can help readers and their organizations achieve critical goals, deal with problems and complaints, consistently exceed customer expectations, and create loyal customers. Readers focus on the strategies most important in customer service today with insights and memorable examples from practicing professionals. Several new chapters highlight how to maximize revenue and customer satisfaction, effectively solve problems and resolve complaints, and better understand the impact ... Read more
Product Details
Format
Paperback
Publication date
2011
Publisher
Cengage Learning, Inc United States
Number of pages
240
Condition
New
Number of Pages
224
Place of Publication
Mason, United States
ISBN
9780840064240
SKU
V9780840064240
Shipping Time
Usually ships in 15 to 20 working days
Ref
99-2
About Odgers
For more than 30 years, Dr. Pattie Gibson has taught a variety of highly successful courses in computer applications and business systems to high school, community college, and university students in Arizona and overseas in West Berlin and Stuttgart, Germany. Dr. Gibson is currently an assistant professor in educational leadership at Northern Arizona University. She has written and co-authored several ... Read more
Reviews for The World of Customer Service
Part I: THE CUSTOMER SERVICE ENVIRONMENT. 1. What is Customer Service? 2. The Global Customer. 3. Exceptional Customer Service. 4. Customer Service Strategy. Part II: ESSENTIAL CUSTOMER SERVICE SKILLS. 5. Critical Workplace Skills. 6. Problem Solving. 7. Extreme Customers and Customer Retention. 8. Managing Customer Service. Part III: COMMUNICATION SKILLS. 9. Communication Essentials. 10. Customer-Focused Listening. 11. Nonverbal Communication, Dress, ... Read more