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The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture
Robert Spector
€ 25.99
€ 19.32
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Description for The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture
Paperback. Num Pages: 288 pages. BIC Classification: KJ. Category: (P) Professional & Vocational. Weight in Grams: 666.
Top Ten Business Books For 2017 - Forbes The fully revised and updated edition of the classic book about Nordstrom's extraordinary customer service In this new edition of the management classic, the authors explore in-depth the core values of the culture that have made Nordstrom synonymous with legendary customer service. These essential values have enabled Nordstrom to survive and adapt to dramatic market shifts regularly since 1901, and the new edition explains how the Nordstrom approach can be emulated by any organization--in any industry--in every corner of the world. This is ... Read more
Top Ten Business Books For 2017 - Forbes The fully revised and updated edition of the classic book about Nordstrom's extraordinary customer service In this new edition of the management classic, the authors explore in-depth the core values of the culture that have made Nordstrom synonymous with legendary customer service. These essential values have enabled Nordstrom to survive and adapt to dramatic market shifts regularly since 1901, and the new edition explains how the Nordstrom approach can be emulated by any organization--in any industry--in every corner of the world. This is ... Read more
Product Details
Publisher
John Wiley & Sons Inc
Format
Paperback
Publication date
2017
Condition
New
Number of Pages
224
Place of Publication
New York, United States
ISBN
9781119375357
SKU
V9781119375357
Shipping Time
Usually ships in 4 to 8 working days
Ref
99-2
About Robert Spector
ROBERT SPECTOR is co-founder of the RSi consultancy, bestselling author, international speaker, educator and advisor to organizations. He is also the author of Amazon.com: Get Big Fast and The Mom & Pop Store. BREANNE O. REEVES is co-founder of the RSi consultancy, and has worked for over a decade in customer experience. She oversees application development ... Read more
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