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The Paradox of Excellence: How Great Performance Can Kill Your Business
David Mosby
€ 30.99
€ 23.94
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Description for The Paradox of Excellence: How Great Performance Can Kill Your Business
Hardcover. Praise for The Paradox of Excellence "This book reveals a powerful new formula for every business to become distinct and not extinct!" -Ram Charan, coauthor, Confronting Reality and Execution, and author, Boards That Deliver "The Paradox of Excellence is a must-read for any company executive. Num Pages: 224 pages, , black & white illustrations. BIC Classification: KJMQ. Category: (P) Professional & Vocational. Dimension: 212 x 146 x 22. Weight in Grams: 330.
Are you striving for excellence yet find your efforts increasingly taken for granted and undervalued? You're not alone. Many companies discover their improved performance doesn't translate into higher perceived value. In fact, it simply shifts the customer's expectations upward, causing the customer to take the new, improved performance for granted. High-performance companies unwittingly create unrealistic customer expectations that become impossible to meet. In this important book, the authors use a realistic story that illustrates the paradox of excellence - the better you perform, the more invisible you become to everything but bad news - shows the symptoms and causes, and ... Read more
Are you striving for excellence yet find your efforts increasingly taken for granted and undervalued? You're not alone. Many companies discover their improved performance doesn't translate into higher perceived value. In fact, it simply shifts the customer's expectations upward, causing the customer to take the new, improved performance for granted. High-performance companies unwittingly create unrealistic customer expectations that become impossible to meet. In this important book, the authors use a realistic story that illustrates the paradox of excellence - the better you perform, the more invisible you become to everything but bad news - shows the symptoms and causes, and ... Read more
Product Details
Publisher
John Wiley & Sons Inc
Format
Hardback
Publication date
2005
Condition
New
Weight
329g
Number of Pages
224
Place of Publication
New York, United States
ISBN
9780787981396
SKU
V9780787981396
Shipping Time
Usually ships in 7 to 11 working days
Ref
99-50
About David Mosby
David Mosby is CEO of InterWorks Software, Inc., a software development firm that creates specialized customer retention and value reinforcement solutions and has built solutions for many companies, including DHL, Kaiser Permanente, and Link Logistics/Starbucks. Michael Weissman, a leading expert in business growth strategies, is founder and president of Fresh Perspectives, a San Francisco Bay Area consulting firm. ... Read more
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