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The Psychology of Customer Care. A Revolutionary Approach.
James J. Lynch
€ 181.28
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Description for The Psychology of Customer Care. A Revolutionary Approach.
Hardback. This is a guide to customer care for organizations, covering such areas as customer choice, "time shaping", and customer psychology. Num Pages: 290 pages, biography. BIC Classification: KJM; KJSP. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly. Dimension: 216 x 140 x 22. Weight in Grams: 521.
This book breaks new ground on customer care. Drawing on the author's international experience and research, it provides new insights into helping customers make the best use of their time when dealing with YOUR organisation. Guidance is given on 'time shaping' for optimum customer satisfaction. Critical time care factors for industries as diverse as banks, airlines, hotels, supermarkets, are defined together with many tips on how to steal a march on competitors by this revolutionary and practical approach to customer care.
This book breaks new ground on customer care. Drawing on the author's international experience and research, it provides new insights into helping customers make the best use of their time when dealing with YOUR organisation. Guidance is given on 'time shaping' for optimum customer satisfaction. Critical time care factors for industries as diverse as banks, airlines, hotels, supermarkets, are defined together with many tips on how to steal a march on competitors by this revolutionary and practical approach to customer care.
Product Details
Format
Hardback
Publication date
1992
Publisher
Palgrave Macmillan United Kingdom
Number of pages
290
Condition
New
Number of Pages
274
Place of Publication
Basingstoke, United Kingdom
ISBN
9780333557693
SKU
V9780333557693
Shipping Time
Usually ships in 15 to 20 working days
Ref
99-15
About James J. Lynch
JAMES J. LYNCH
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