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The Race Without a Finish Line: America's Quest for Total Quality
W.H. Schmidt
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Description for The Race Without a Finish Line: America's Quest for Total Quality
Hardcover. A guide to implementing total quality ("the art of continuous improvement with customer satisfaction as the goal") at any level. The authors identify the basic ingredients that can help organizations develop and keep their focus on quality, and include case examples from award winners. Num Pages: 402 pages, Illustrations. BIC Classification: KJMV5. Category: (P) Professional & Vocational. Dimension: 238 x 161 x 33. Weight in Grams: 739. 402pp
Based on interviews and site visits with twelve Baldrige National Quality Award-winning companies as well as with two winners of the President's Quality and Productivity Award. A complete guide for implementing total quality management (TQM) in all organizations. Lessons learned by leading TQM companies will help managers and executives assess an organization's readiness for TQM and prepare for the cultural revolution required to truly embrace quality.
Based on interviews and site visits with twelve Baldrige National Quality Award-winning companies as well as with two winners of the President's Quality and Productivity Award. A complete guide for implementing total quality management (TQM) in all organizations. Lessons learned by leading TQM companies will help managers and executives assess an organization's readiness for TQM and prepare for the cultural revolution required to truly embrace quality.
Product Details
Condition
Used, Very Good
Publisher
Jossey Bass
Number of pages
402
Format
Hardback
Publication date
1992
Number of Pages
402
Place of Publication
New York, United States
ISBN
9781555424626
SKU
KON0831018
Shipping Time
Usually ships in 2 to 4 working days
Ref
99-1
About W.H. Schmidt
WARREN H. SCHMIDT is professor emeritus of public administration at the University of Southern California. JEROME P. FINNIGAN is human resources manager for Xerox Corporation's Office Document Systems and was instrumental in the firm's transition to TQM.
Reviews for The Race Without a Finish Line: America's Quest for Total Quality
An excellent primer on the most important subject for American business in the 1900's
training its people.
James Flannigan, Business columnist, Los Angeles Times
training its people.
James Flannigan, Business columnist, Los Angeles Times