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19%OFFLarry Hochman - The Relationship Revolution: Closing the Customer Promise Gap - 9780470687932 - V9780470687932
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The Relationship Revolution: Closing the Customer Promise Gap

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Description for The Relationship Revolution: Closing the Customer Promise Gap Hardcover. How building relationships is the answer to economic recovery Customers are obviously at the core of any business. However, most customers' trust in business is at an historic low, and many customers feel let down by businesses they formerly trusted. Num Pages: 166 pages. BIC Classification: KJSU. Category: (P) Professional & Vocational. Dimension: 204 x 136 x 18. Weight in Grams: 286.

YOUR CUSTOMERS ARE ANGRY. VERY ANGRY!

The turmoil of recession has left them feeling let-down, anxious and betrayed. They know how often businesses over-promise and under-deliver, and they're now deeply cynical. Trust in business is at an all-time low.

This defining moment calls for nothing less than a 'Relationship Revolution'. The businesses that will prevail will be the ones who understand that customer relationships will be the dominant factor in determining success in the post-recession era. At a time when everyone is looking for value, this is where you can create the kind of 'unique value' that you need to ... Read more

Simple yet profound, practical and full of examples, this book will become essential reading for business leaders in the coming years.

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Product Details

Format
Hardback
Publication date
2010
Publisher
John Wiley & Sons Inc United Kingdom
Number of pages
166
Condition
New
Number of Pages
176
Place of Publication
New York, United States
ISBN
9780470687932
SKU
V9780470687932
Shipping Time
Usually ships in 7 to 11 working days
Ref
99-50

About Larry Hochman
Larry Hochman is one of the most popular keynote speakers in the world and a former European Business Speaker of the Year. He is a globally recognised expert on customer relationships, leadership and talent management. Before beginning his speaking career twelve years ago, Larry held a number of senior positions at British Airways and the loyalty management company ... Read more

Reviews for The Relationship Revolution: Closing the Customer Promise Gap
"... shows how, in a climate where everyone is searching for value, you can succeed by building customer relations...." (Contact, June 2010) "Simple yet profound, practical and full of examples, this book will become essential reading for business leaders in coming years." (FreshBusinessThinking.com, March 2010) "... this book is to help you better focus on [customer-relationships]... ... Read more

Goodreads reviews for The Relationship Revolution: Closing the Customer Promise Gap


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