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The Service Productivity and Quality Challenge
Patrick T. . Ed(S): Harker
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Description for The Service Productivity and Quality Challenge
Paperback. Editor(s): Harker, Patrick T. Series: International Studies in the Service Economy. Num Pages: 509 pages, biography. BIC Classification: KJM; KJMV5; KJS. Category: (P) Professional & Vocational. Dimension: 240 x 160 x 26. Weight in Grams: 814.
3 While all of these explanations seem to have merit, there is one dominant reason why the percentage of GDP and employment dedicated to services has continued to increase: low productivity. According to Baumol's cost disease hypothesis (Baumol, Blackman, and Wolff 1991), the growth in services is actually an illusion. The fact is that service-sector productivity is improving slower than that of manufacturing and thus, it seems as if we are consuming more services in nominal terms. However, in real terms, we are consuming slightly less services. That is, the increase in the service sector is caused by low productivity ... Read more
3 While all of these explanations seem to have merit, there is one dominant reason why the percentage of GDP and employment dedicated to services has continued to increase: low productivity. According to Baumol's cost disease hypothesis (Baumol, Blackman, and Wolff 1991), the growth in services is actually an illusion. The fact is that service-sector productivity is improving slower than that of manufacturing and thus, it seems as if we are consuming more services in nominal terms. However, in real terms, we are consuming slightly less services. That is, the increase in the service sector is caused by low productivity ... Read more
Product Details
Format
Paperback
Publication date
2011
Publisher
Springer Netherlands
Number of pages
509
Condition
New
Series
International Studies in the Service Economy
Number of Pages
509
Place of Publication
Dordrecht, Netherlands
ISBN
9789401040365
SKU
V9789401040365
Shipping Time
Usually ships in 15 to 20 working days
Ref
99-15
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