Business & Finance
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Business & Finance
Hardcover. Many local and community non-profits now shoulder an increasing share of society's mandate to care for those in need. This work is a collection of advice from both researchers and service providers offering leaders the practical guidance they need for the rapidly evolving future. Num Pages: 305 pages, Ill. BIC Classification: JFF; JKSN1; KJVX. Category: (P) Professional & Vocational; (XV) Technical / Manuals. Dimension: 235 x 160 x 25. Weight in Grams: 529.
- Format
- Hardback
- Publication date
- 2000
- Publisher
- John Wiley & Sons Inc United States
- Edition
- 1st Edition
- Number of pages
- 305
- Condition
- New
- SKU
- V9780787942960
- ISBN
- 9780787942960
Hardback
Condition: New
€ 50.99€ 39.36
€ 50.99
€ 39.36
hardcover. Num Pages: 238 pages, illustrations. BIC Classification: 1DBK; 3JH; 3JJ; JPFF; KNXB2. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 220 x 140. .
- Format
- Hardback
- Publication date
- 1987
- Publisher
- Lawrence & Wishart Ltd United Kingdom
- Number of pages
- 238
- Condition
- New
- SKU
- V9780853156451
- ISBN
- 9780853156451
Hardback
Condition: New
€ 26.99€ 23.35
€ 26.99
€ 23.35
Paperback. Num Pages: 238 pages, illustrations. BIC Classification: 1DBK; 3JH; 3JJ; JPFF; KNXB2. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 216 x 140 x 15. Weight in Grams: 378. 238pp. Edges are damp stained. Usual library markings
- Condition
- Used, Good
- Edition
- First Edition
- Publisher
- Lawrence & Wishart Ltd London
- Number of pages
- 238
- Format
- Paperback
- Publication date
- 1987
- SKU
- KLN0023105
- ISBN
- 9780853156468
Paperback
Condition: Used, Good
€ 4.99
€ 4.99
Paperback. In order to deliver excellent service quality, it is critical to understand, create and deliver real value to all stakeholders. The second edition of Services Marketing Management has been thoroughly revised and restructured to provide the students with an overview of services marketing from this clear strategic orientation. Num Pages: 572 pages, Illustrations. BIC Classification: KJ. Category: (P) Professional & Vocational. Dimension: 258 x 196 x 27. Weight in Grams: 1184.
- Format
- Paperback
- Publication date
- 2006
- Publisher
- John Wiley and Sons Ltd United Kingdom
- Edition
- 2nd Edition
- Number of pages
- 572
- Condition
- New
- SKU
- V9780470091166
- ISBN
- 9780470091166
Paperback
Condition: New
€ 70.50
€ 70.50
Hardcover. The human factors that affect services marketing are dealt with in this volume. It aims to help students understand how to implement strategies in international and domestic service business. Num Pages: 592 pages, Ill. BIC Classification: KJS; KNS. Category: (UU) Undergraduate. Dimension: 234 x 194 x 32. Weight in Grams: 1000.
- Format
- Hardback
- Publication date
- 1997
- Publisher
- John Wiley and Sons Ltd United States
- Edition
- 1st Edition
- Number of pages
- 592
- Condition
- New
- SKU
- V9780471180340
- ISBN
- 9780471180340
Hardback
Condition: New
€ 285.33
€ 285.33
Hardback. Why is Europe's employment rate almost 10 percent lower than that of the United States? Drawing on the findings of a project that examined data from France, Germany, Netherlands, United Kingdom, and the United States, this work argues that Europe's 25 million "missing" jobs can be attributed almost entirely to its relative lack of service jobs. Editor(s): Gregory, Mary; Salverda, Weimer; Schettkat, Ronald. Num Pages: 240 pages, 32 line illus. 50 tables. BIC Classification: 1D; 1KBB; KCF; KNS. Category: (P) Professional & Vocational; (U) Tertiary Education (US: College). Dimension: 229 x 152 x 15. Weight in Grams: 542.
- Format
- Hardback
- Publication date
- 2007
- Publisher
- Princeton University Press United States
- Number of pages
- 264
- Condition
- New
- SKU
- V9780691130866
- ISBN
- 9780691130866
Hardback
Condition: New
€ 117.61€ 88.23
€ 117.61
€ 88.23
Hardcover. Praise for Service-Oriented Architecture "This book provides a superb overview of the SOA topic. Marks and Bell provide practical guidance across the entire SOA life cycle-from business imperatives and motivations to the post-deployment business and technical metrics to consider. Num Pages: 384 pages, Illustrations. BIC Classification: KJSU; UYF. Category: (P) Professional & Vocational. Dimension: 235 x 161 x 32. Weight in Grams: 668.
- Format
- Hardback
- Publication date
- 2006
- Publisher
- John Wiley and Sons Ltd United States
- Number of pages
- 384
- Condition
- New
- Edition
- 1st Edition
- SKU
- V9780471768944
- ISBN
- 9780471768944
Hardback
Condition: New
€ 61.79
€ 61.79
Paperback. "A frank, thorough history and review of service--learning. Service--Learning is a critical piece of the large service--learning movement. It is an ideal guide for new service--learning professionals, faculty members, academic or service administrators, and hopefully, public policymakers. Num Pages: 304 pages, illustrations. BIC Classification: HBT; JH; JNM; KJ. Category: (G) General (US: Trade); (P) Professional & Vocational; (UU) Undergraduate. Dimension: 154 x 229 x 21. Weight in Grams: 446.
- Format
- Paperback
- Publication date
- 1999
- Publisher
- John Wiley & Sons Inc United States
- Number of pages
- 304
- Condition
- New
- Edition
- 1st Edition
- SKU
- V9780787943172
- ISBN
- 9780787943172
Paperback
Condition: New
€ 46.99€ 46.69
€ 46.99
€ 46.69
Paperback. .
- Publisher
- Cambridge University Press United Kingdom
- Number of pages
- 295
- Format
- Paperback
- Publication date
- 2014
- Condition
- New
- SKU
- V9780521124324
- ISBN
- 9780521124324
Paperback
Condition: New
€ 36.85
€ 36.85
Hardcover. Times have changed. Long gone are our days of being kings of the manufacturing industry, we are now immersed in the world of service where the relationship between an organization and the customer is an integral part of the product offering. Num Pages: 278 pages, black & white illustrations. BIC Classification: KJM; KJU. Category: (P) Professional & Vocational. Dimension: 233 x 162 x 20. Weight in Grams: 554.
- Format
- Hardback
- Publication date
- 2012
- Publisher
- John Wiley & Sons Inc United States
- Edition
- 1st Edition
- Number of pages
- 224
- Condition
- New
- SKU
- V9781118345566
- ISBN
- 9781118345566
Hardback
Condition: New
€ 34.09
€ 34.09
Hardcover. Awarded the 2011 Best Book Award by the International Association for Management of Technology (IAMOT) this textbook is devised to help in training future service systems engineers and enable them to become more effective in contributing to the needs in strategic differentiation and operational excellence of service enterprises. Num Pages: 720 pages, Illustrations. BIC Classification: KJMV5. Category: (P) Professional & Vocational. Dimension: 235 x 197 x 43. Weight in Grams: 1386.
- Format
- Hardback
- Publication date
- 2010
- Publisher
- John Wiley & Sons Inc United Kingdom
- Edition
- 1st Edition
- Number of pages
- 720
- Condition
- New
- SKU
- V9780470423325
- ISBN
- 9780470423325
Hardback
Condition: New
€ 160.26
€ 160.26
Hardback. A guide to improving sales and profits in consumer financial services that stresses the development of a sales and service culture. Num Pages: 230 pages, Ill. BIC Classification: KF; KJSU. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly. Dimension: 235 x 160 x 25. Weight in Grams: 510.
- Format
- Hardback
- Publication date
- 1991
- Publisher
- John Wiley and Sons Ltd United States
- Number of pages
- 230
- Condition
- New
- SKU
- V9780471540304
- ISBN
- 9780471540304
Hardback
Condition: New
€ 276.85
€ 276.85
Hardcover. Num Pages: 336 pages, illustrations. BIC Classification: KJMV5; TGP. Category: (P) Professional & Vocational. Dimension: 164 x 239 x 26. Weight in Grams: 682.
- Format
- Hardback
- Publication date
- 2014
- Publisher
- John Wiley & Sons Inc
- Edition
- 1st Edition
- Condition
- New
- SKU
- V9781118108239
- ISBN
- 9781118108239
Hardback
Condition: New
€ 141.73
€ 141.73
Hardcover. This book addresses the many important problems in service operations management, which can be analyzed using two core methodologies: optimization and queueing theory (including numerical simulation of queues). Num Pages: 628 pages, Illustrations. BIC Classification: KJMV5; PBU; TG. Category: (P) Professional & Vocational. Dimension: 236 x 163 x 37. Weight in Grams: 1028.
- Format
- Hardback
- Publication date
- 2010
- Publisher
- John Wiley & Sons Inc United Kingdom
- Edition
- 1st Edition
- Number of pages
- 628
- Condition
- New
- SKU
- V9780470525883
- ISBN
- 9780470525883
Hardback
Condition: New
€ 173.93
€ 173.93
Hardback. An important consideration for any student, therefore, this updated and enhanced new edition addresses key points and principles of managing service quality across the industry sector. Num Pages: illustrations. BIC Classification: KJM; KNSG; KNSJ; KNSP. Category: (UP) Postgraduate, Research & Scholarly. Dimension: 255 x 196 x 28. Weight in Grams: 1074.
- Publisher
- CABI Publishing
- Format
- Hardback
- Publication date
- 2016
- Edition
- 2nd Edition
- Condition
- New
- SKU
- V9781780645445
- ISBN
- 9781780645445
Hardback
Condition: New
€ 166.03
€ 166.03
Paperback. .
- Publisher
- CABI Publishing
- Format
- Paperback
- Publication date
- 2016
- Edition
- 2nd Edition
- Condition
- New
- SKU
- V9781780645452
- ISBN
- 9781780645452
Paperback
Condition: New
€ 52.99€ 47.16
€ 52.99
€ 47.16
Hardcover. Service Oriented Architecture Field Guide for Executives is a fundamental breakthrough in the business and technology perspectives of service oriented architecture (SOA). A valuable resource to help you understand and realize the benefits of SOA in today's companies, this guide will show you how to plan, implement, and achieve SOA value. Num Pages: 228 pages, Illustrations. BIC Classification: KJM. Category: (P) Professional & Vocational. Dimension: 234 x 161 x 22. Weight in Grams: 448.
- Format
- Hardback
- Publication date
- 2008
- Publisher
- John Wiley and Sons Ltd United Kingdom
- Edition
- 1st Edition
- Number of pages
- 228
- Condition
- New
- SKU
- V9780470260913
- ISBN
- 9780470260913
Hardback
Condition: New
€ 50.18
€ 50.18
Hardcover. How Service Orientation Will Change Your Business "The real value of this book is that it makes SOA and Web services, which are critical and business-transforming, crystal-clear to the layman, both business and IT leaders. The book stays focused on the real-world issues facing business and government institutions today. Num Pages: 272 pages, Illustrations. BIC Classification: KJSU. Category: (P) Professional & Vocational. Dimension: 230 x 161 x 24. Weight in Grams: 512.
- Format
- Hardback
- Publication date
- 2006
- Publisher
- John Wiley and Sons Ltd United States
- Number of pages
- 272
- Condition
- New
- Edition
- 1st Edition
- SKU
- V9780471768586
- ISBN
- 9780471768586
Hardback
Condition: New
€ 46.99€ 35.80
€ 46.99
€ 35.80
Learn how to use service modelling to streamline and optimize processes! Information about customer needs, the technical composition of services, and service performance are fundamental to effective service management. Service modelling is a structured approach to utilizing this information to improve the way services are delivered. Num Pages: 296 pages, ill. BIC Classification: KJSU; TJ; UGK. Category: (P) Professional & Vocational. Dimension: 251 x 181 x 23. Weight in Grams: 724.
- Publication date
- 2006
- Publisher
- John Wiley and Sons Ltd United Kingdom
- Number of pages
- 296
- Condition
- New
- SKU
- V9780470018071
- ISBN
- 9780470018071
Hardback
Condition: New
€ 144.43
€ 144.43
Paperback. After looking at the specific nature of services and the peculiarities of managing services, the three sides of service management are discussed extensively in this book. Concepts and frameworks are followed by case studies and examples. Num Pages: 544 pages, illustrations. BIC Classification: KJ; KNS. Category: (P) Professional & Vocational. Dimension: 246 x 190 x 28. Weight in Grams: 950.
- Publisher
- Presidio Pr
- Number of pages
- 544
- Format
- Paperback
- Publication date
- 2013
- Edition
- 3 Ill
- Condition
- New
- SKU
- V9780273732037
- ISBN
- 9780273732037
Paperback
Condition: New
€ 108.11
€ 108.11
Paperback. * This text examines why managing the marketing function has become a responsibility for top-level executives; and why the total marketing function is spread throughout the organization and executing marketing has become a responsibility for practically everyone. Num Pages: 536 pages. BIC Classification: KJS. Category: (P) Professional & Vocational. Dimension: 237 x 189 x 22. Weight in Grams: 860.
- Publisher
- John Wiley & Sons Inc
- Format
- Paperback
- Publication date
- 2015
- Edition
- 4th Edition
- Condition
- New
- SKU
- V9781118921449
- ISBN
- 9781118921449
Paperback
Condition: New
€ 70.93
€ 70.93
Paperback. In the world of industry and management, the service industry is unique. This book provides a comprehensive framework in which to discuss the unique management issues of the service industry, and looks into the special characteristics of services and the conditions necessary for success in the management of service organizations. Num Pages: 254 pages, line drawings, tables, index. BIC Classification: KJU; KNS. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly. Dimension: 228 x 154 x 18. Weight in Grams: 408.
- Format
- Paperback
- Publication date
- 2001
- Publisher
- John Wiley and Sons Ltd United Kingdom
- Edition
- 3rd Edition
- Number of pages
- 254
- Condition
- New
- SKU
- V9780471494393
- ISBN
- 9780471494393
Paperback
Condition: New
€ 53.34
€ 53.34
Paperback. .
- Publisher
- BCS Learning & Development Limited
- Format
- Paperback
- Publication date
- 2017
- Condition
- New
- SKU
- V9781780172941
- ISBN
- 9781780172941
Paperback
Condition: New
€ 26.99€ 24.21
€ 26.99
€ 24.21
Paperback. The geography of services is no longer of local or national significance: it now embraces the international stage. Service industries have enabled, and themselves become participants in, world trade. Although this is not a new role, during the 1980s they have become a much more active ingredient in the process of social and economic change. Series: The Royal Geographical Society with the Institute of British Geographers Studies in Geography. Num Pages: 224 pages, 0. BIC Classification: KCJ; KCL; KNS. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 227 x 153 x 12. Weight in Grams: 336.
- Format
- Paperback
- Publication date
- 1993
- Publisher
- John Wiley and Sons Ltd United Kingdom
- Edition
- 1st Edition
- Number of pages
- 224
- Condition
- New
- SKU
- V9780631181323
- ISBN
- 9780631181323
Paperback
Condition: New
€ 51.37
€ 51.37