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Business & Finance
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Business & Finance
Hardcover.
Bring Disney-level customer experience to your organization with insider guidance
The Experience is a unique guide to mastering the art of customer service and service relationships, based on the principles employed at the renowned leader in customer experience - the Walt Disney Company. Num Pages: 304 pages, illustrations. BIC Classification: KJSU. Category: (P) Professional & Vocational. Dimension: 238 x 164 x 28. Weight in Grams: 502.
- Publisher
- John Wiley & Sons Inc
- Format
- Hardback
- Publication date
- 2015
- Edition
- 1st Edition
- Condition
- New
- SKU
- V9781119028659
- ISBN
- 9781119028659
Hardback
Condition: New
€ 27.99€ 21.09
€ 27.99
€ 21.09
paperback. The Investment Classic from Jack D. Schwager, Market Wizards , is back with a brand new, never-before-seen Preface and Afterword from the author! "I've read the book at several stages of my career as it shows the staying power of good down-to-earth wisdoms of true practitioners with skin in the game. Num Pages: 512 pages. BIC Classification: KFFM. Category: (P) Professional & Vocational. Dimension: 175 x 227 x 35. Weight in Grams: 614.
- Publisher
- Wiley
- Number of pages
- 512
- Format
- Paperback
- Publication date
- 2012
- Edition
- 1st Edition
- Condition
- New
- SKU
- V9781118273050
- ISBN
- 9781118273050
Paperback
Condition: New
€ 31.99€ 22.87
€ 31.99
€ 22.87
Paperback. The second edition of this successful Strategy Reader retains many of the classic readings from the previous edition, such as those by Porter, Mintzberg, Grant, Hamel and Prahalad, while adding more recent top--quality articles by prominent international scholars such as Shapiro, Teece, Hitt and Miller. Editor(s): Segal-Horn, Susan. Num Pages: 544 pages, 20 illustrations. BIC Classification: KJC. Category: (P) Professional & Vocational. Dimension: 245 x 171 x 25. Weight in Grams: 940.
- Publisher
- John Wiley and Sons Ltd United Kingdom
- Number of pages
- 544
- Format
- Paperback
- Publication date
- 2004
- Edition
- 2nd Edition
- Condition
- New
- SKU
- V9781405126878
- ISBN
- 9781405126878
Paperback
Condition: New
€ 44.99€ 44.92
€ 44.99
€ 44.92
Paperback. Take your productivity to the next level and make the most of your time! Do you have too much to do and not enough time to do it? Don't we all! Productivity For Dummies shows you how to overcome this common problem by tackling key issues that are preventing you from remaining focused and making the most of your time. Num Pages: 384 pages. BIC Classification: KJMV5. Category: (P) Professional & Vocational. Dimension: 235 x 187. .
- Publisher
- John Wiley & Sons Inc Australia
- Number of pages
- 384
- Format
- Paperback
- Publication date
- 2016
- Edition
- 1st Edition
- Condition
- New
- SKU
- V9781119099529
- ISBN
- 9781119099529
Paperback
Condition: New
€ 20.99€ 16.82
€ 20.99
€ 16.82
Paperback. Editor(s): De Haan, Erik; Sills, Charlotte. Num Pages: 296 pages, Illustrations. BIC Classification: KJMV. Category: (P) Professional & Vocational. Dimension: 228 x 154 x 20. Weight in Grams: 446.
- Publisher
- Libri Publishing United Kingdom
- Number of pages
- 296
- Format
- Paperback
- Publication date
- 2012
- Condition
- New
- SKU
- V9781907471285
- ISBN
- 9781907471285
Paperback
Condition: New
€ 33.99€ 32.76
€ 33.99
€ 32.76
Paperback. This is an easy-to-use, self-study guide to Minitab-the most widely used statistical analysis software among business and engineering students, as well as quality professionals. Series: Demystified. Num Pages: 576 pages, ill. BIC Classification: KCHS; PBT. Category: (G) General (US: Trade). Dimension: 188 x 231 x 26. Weight in Grams: 676.
- Publisher
- McGraw-Hill Education - Europe United States
- Number of pages
- 576
- Format
- Paperback
- Publication date
- 2011
- Edition
- 1st Edition
- Condition
- New
- SKU
- V9780071762298
- ISBN
- 9780071762298
Paperback
Condition: New
€ 51.99€ 49.42
€ 51.99
€ 49.42
Paperback. In How to Kill a Unicorn, Mark Payne pulls back the curtain on how the company is able to bring more innovative products and ideas successfully to market than any other firm and offers blow by blow inside accounts of how they grapple with and solved their biggest challenges. Num Pages: 296 pages, B&W diagrams. BIC Classification: KJD; KJS. Category: (G) General (US: Trade). Dimension: 216 x 136 x 22. Weight in Grams: 368.
- Publisher
- Nicholas Brealey Publishing
- Format
- Paperback
- Publication date
- 2015
- Condition
- New
- SKU
- V9781857886283
- ISBN
- 9781857886283
Paperback
Condition: New
€ 19.99€ 15.06
€ 19.99
€ 15.06
Paperback. Ground-breaking work on the dangers of anti-depressants and why the FDA continues to approve them. Lots of anecdotes, well-written, author will be on tour in the U.S. Good media lining up, very controversial author. Num Pages: 351 pages, black & white illustrations. BIC Classification: KNDP; MMG. Category: (G) General (US: Trade); (P) Professional & Vocational; (U) Tertiary Education (US: College). Dimension: 227 x 152 x 23. Weight in Grams: 496.
- Publisher
- New York University Press
- Number of pages
- 368
- Format
- Paperback
- Publication date
- 2006
- Edition
- New Ed
- Condition
- New
- SKU
- V9780814736975
- ISBN
- 9780814736975
Paperback
Condition: New
€ 32.99€ 29.82
€ 32.99
€ 29.82
Paperback. Num Pages: 392 pages, illustrations. BIC Classification: KJ. Category: (U) Tertiary Education (US: College). Dimension: 264 x 197 x 14. Weight in Grams: 738.
- Publisher
- Pearson Education Limited United Kingdom
- Number of pages
- 392
- Format
- Paperback
- Publication date
- 2012
- Edition
- 01st Edition
- Condition
- New
- SKU
- V9780273739289
- ISBN
- 9780273739289
Paperback
Condition: New
€ 92.61
€ 92.61
Paperback. .
- Publisher
- Elsevier Science & Technology
- Format
- Paperback
- Publication date
- 2014
- Edition
- 1st Edition
- Condition
- New
- SKU
- V9780124166905
- ISBN
- 9780124166905
Paperback
Condition: New
€ 52.99€ 50.65
€ 52.99
€ 50.65
Paperback. Num Pages: 264 pages, 18 black & white illustrations, 2 black & white tables, 18 black & white line drawings. BIC Classification: KJMB; KJP. Category: (G) General (US: Trade). Dimension: 229 x 152 x 15. Weight in Grams: 362.
- Publisher
- Taylor & Francis Inc
- Format
- Paperback
- Publication date
- 2016
- Edition
- 1st Edition
- Condition
- New
- SKU
- V9781629561431
- ISBN
- 9781629561431
Paperback
Condition: New
€ 32.26
€ 32.26
Paperback. Synthesizes systems theory and interactive design, providing an operational methodology for defining problems and designing solutions in an environment increasingly characterized by chaos and complexity. This title include chapters on self-organizing systems, holistic thinking, operational thinking, and design thinking. Num Pages: 376 pages, Illustrated. BIC Classification: KJQ. Category: (P) Professional & Vocational. Dimension: 232 x 156 x 23. Weight in Grams: 600.
- Publisher
- Elsevier Science & Technology United States
- Number of pages
- 376
- Format
- Paperback
- Publication date
- 2011
- Edition
- 3rd Edition
- Condition
- New
- SKU
- V9780123859150
- ISBN
- 9780123859150
Paperback
Condition: New
€ 42.99€ 41.03
€ 42.99
€ 41.03
Hardback. Num Pages: 240 pages. BIC Classification: KJ. Category: (P) Professional & Vocational. Weight in Grams: 666.
- Publisher
- John Wiley & Sons Inc
- Format
- Hardback
- Publication date
- 2018
- Edition
- 1st Edition
- Condition
- New
- SKU
- V9781119387022
- ISBN
- 9781119387022
Hardback
Condition: New
€ 38.99€ 30.67
€ 38.99
€ 30.67
Paperback. This latest edition of The Field Guide to Understanding 'Human Error ' will help you understand how to move beyond 'human error'; how to understand accidents; how to do better investigations; how to understand and improve your safety work. Num Pages: 192 pages, Includes 31 b&w illustrations. BIC Classification: GPQD; JMJ; KNXC; LNHH. Category: (UP) Postgraduate, Research & Scholarly. Dimension: 153 x 218 x 14. Weight in Grams: 432.
- Publisher
- Taylor & Francis Ltd
- Format
- Paperback
- Publication date
- 2014
- Edition
- 3rd Edition
- Condition
- New
- SKU
- V9781472439055
- ISBN
- 9781472439055
Paperback
Condition: New
€ 43.65
€ 43.65
Hardback. Describes what sets market-dominating companies apart and provides a framework you can leverage to surge to the lead in your own industry. This title examines the internal operations of dominant organizations across a wide spectrum of industries, from technology to design and from manufacturing to health care. Num Pages: 432 pages, Illustrations. BIC Classification: KJMV5. Category: (P) Professional & Vocational. Dimension: 237 x 165 x 36. Weight in Grams: 680.
- Publisher
- McGraw-Hill Education - Europe United States
- Number of pages
- 432
- Format
- Hardback
- Publication date
- 2010
- Edition
- 2nd Edition
- Condition
- New
- SKU
- V9780071741415
- ISBN
- 9780071741415
Hardback
Condition: New
€ 34.99€ 33.81
€ 34.99
€ 33.81
Paperback. Num Pages: 160 pages, 16 charts, 5 graphs, 4 diagrams. BIC Classification: 1H; KFFK; PDR. Category: (G) General (US: Trade). Dimension: 222 x 150 x 14. Weight in Grams: 230.
- Publisher
- International Books
- Format
- Paperback
- Publication date
- 2010
- Condition
- New
- SKU
- V9789057270635
- ISBN
- 9789057270635
Paperback
Condition: New
€ 24.99€ 21.72
€ 24.99
€ 21.72
Paperback. Clean copy with light shelfwear. Good to very good
- Condition
- Used, Very Good
- Publisher
- Basic Books
- Number of pages
- 432
- Format
- Paperback
- Publication date
- 1997
- SKU
- KST0018766
- ISBN
- 9780465030743
Paperback
Condition: Used, Very Good
€ 4.99
€ 4.99
Paperback. Containing pedagogical features, including mini-cases, learning outcomes, key terms, article summaries, key concept boxes, real-world cases, chapter summaries and further reading suggestions and resources, this book covers the major topics in management accounting theory. Num Pages: 568 pages, 57 black & white illustrations, 76 black & white tables, 57 black & white line drawings. BIC Classification: KFCM. Category: (UU) Undergraduate. Dimension: 243 x 174 x 33. Weight in Grams: 1018.
- Publisher
- Taylor & Francis Ltd United Kingdom
- Number of pages
- 568
- Format
- Paperback
- Publication date
- 2007
- Edition
- New Ed
- Condition
- New
- SKU
- V9780415393324
- ISBN
- 9780415393324
Paperback
Condition: New
€ 76.88€ 69.99
€ 76.88
€ 69.99
Paperback. 326pp. Keywords: Agriculture, economics
- Condition
- Used, Very Good
- Publisher
- Natl Planning Association Washington DC
- Format
- Paperback
- Publication date
- 1994
- SKU
- KHS1012209
- ISBN
- 9780890681244
Paperback
Condition: Used, Very Good
€ 105.12€ 4.99
€ 105.12
€ 4.99
Paperback. Full of practical, proven solutions to common workplace challenges, Gamestorming is a toolkit for inventors, explorers and change agents who want to use design thinking to navigate successfully in complex and uncertain knowledge and information spaces. Num Pages: 288 pages, Illustrations. BIC Classification: KJP. Category: (P) Professional & Vocational. Dimension: 232 x 179 x 15. Weight in Grams: 508.
- Publisher
- O'Reilly Media, Inc, USA United States
- Number of pages
- 288
- Format
- Paperback
- Publication date
- 2010
- Edition
- 1st Edition
- Condition
- New
- SKU
- V9780596804176
- ISBN
- 9780596804176
Paperback
Condition: New
€ 42.99€ 30.58
€ 42.99
€ 30.58
Hardcover. How an Economy Grows and Why it Doesn't uses illustration, humour, and accessible storytelling to explain complex topics of economic growth and monetary systems. In it, economic expert and bestselling author, Peter Schiff, presents economics in two informative, yet thoroughly entertaining tales. Num Pages: 256 pages, ill. BIC Classification: FXZ; KC. Category: (G) General (US: Trade). Dimension: 232 x 161 x 24. Weight in Grams: 436.
- Publisher
- John Wiley & Sons Inc United Kingdom
- Number of pages
- 256
- Format
- Hardback
- Publication date
- 2010
- Edition
- 1st Edition
- Condition
- New
- SKU
- V9780470526705
- ISBN
- 9780470526705
Hardback
Condition: New
€ 20.99€ 16.85
€ 20.99
€ 16.85
Paperback. Expert author Karen Lindsey distills her vast experience into an essential one-stop guide. Num Pages: 316 pages. BIC Classification: KJM. Category: (G) General (US: Trade). Dimension: 246 x 171 x 23. Weight in Grams: 694.
- Publisher
- Constable and Robinson United Kingdom
- Number of pages
- 316
- Format
- Paperback
- Publication date
- 2011
- Edition
- UK ed.
- Condition
- New
- SKU
- V9781845284619
- ISBN
- 9781845284619
Paperback
Condition: New
€ 23.99€ 16.53
€ 23.99
€ 16.53
Hardback. .
- Publisher
- Disney Book Publishing Inc. United States
- Number of pages
- 208
- Format
- Hardback
- Publication date
- 2011
- Edition
- Revised, Updated
- Condition
- New
- SKU
- V9781423145844
- ISBN
- 9781423145844
Hardback
Condition: New
€ 24.00€ 23.17
€ 24.00
€ 23.17
Paperback. Editor(s): Helleiner, Eric; Kirshner, Jonathan. Series: Cornell Studies in Money. Num Pages: 288 pages, 13, 2 tables, 11 charts. BIC Classification: 1FPC; HBJF; JPS; KCP. Category: (G) General (US: Trade). Dimension: 154 x 230 x 22. Weight in Grams: 460.
- Publisher
- Cornell University Press
- Format
- Paperback
- Publication date
- 2014
- Edition
- 1st Edition
- Condition
- New
- SKU
- V9780801479595
- ISBN
- 9780801479595
Paperback
Condition: New
€ 35.99€ 33.05
€ 35.99
€ 33.05