Service industries
Results 889 - 912 of 1066
Service industries
Paperback. * Integrates customer value and satisfaction into a comprehensive systematic measurement process called customer value determination. * Discusses predictions of future changes in customer value and satisfaction. * Explores actual company experiences which illustrate measurement techniques. Series: Total Quality Management. Num Pages: 360 pages, 0. BIC Classification: KJM; KJSM; KJSU; KNS. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 211 x 162 x 18. Weight in Grams: 424.
- Format
- Paperback
- Publication date
- 1996
- Publisher
- John Wiley and Sons Ltd United Kingdom
- Edition
- 1st Edition
- Number of pages
- 360
- Condition
- New
- SKU
- V9781557865533
- ISBN
- 9781557865533
Paperback
Condition: New
€ 38.30
€ 38.30
Hardcover. The 3 rd Edition of Resorts: Management and Operation is a summary of almost 30 years of thought, analysis, and research into the field of resort management written from a business viewpoint yet takes into account the unique structure of resorts. The text is divided into three sections. Num Pages: 496 pages, Illustrations. BIC Classification: KJM; KNSH. Category: (P) Professional & Vocational. Dimension: 235 x 199 x 30. Weight in Grams: 1000.
- Format
- Hardback
- Publication date
- 2012
- Publisher
- John Wiley & Sons Inc United States
- Edition
- 3rd Edition
- Number of pages
- 496
- Condition
- New
- SKU
- V9781118071823
- ISBN
- 9781118071823
Hardback
Condition: New
€ 147.48
€ 147.48
Paperback. The worldwide development of ecotourism - including adventures such as mountain climbing and whitewater rafting has been extensively studied. The author argues that participation in rigorous outdoor activities resonates with the particular cultural values of the white, upper-middle-class Westerners who are the majority of ecotourists. Series: New Ecologies for the Twenty-first Century. Num Pages: 264 pages, 10 illustrations. BIC Classification: KNSG; RNKH. Category: (G) General (US: Trade). Dimension: 229 x 155 x 15. Weight in Grams: 368.
- Format
- Paperback
- Publication date
- 2014
- Publisher
- Duke University Press
- Condition
- New
- SKU
- V9780822356004
- ISBN
- 9780822356004
Paperback
Condition: New
€ 30.99€ 27.31
€ 30.99
€ 27.31
Paperback. The cleaning industry is worth billions each year. There is plenty of money in it, and you don't require any specific qualifications to get started. What you do need is a range of key skills, and a personal determination to succeed. This book gives you insider knowledge of the world of office and domestic cleaning. Num Pages: 178 pages, figures. BIC Classification: KJVS; KNS; WK. Category: (G) General (US: Trade); (P) Professional & Vocational. Dimension: 245 x 173 x 13. Weight in Grams: 416.
- Publisher
- Little, Brown Book Group United Kingdom
- Number of pages
- 178
- Format
- Paperback
- Publication date
- 2008
- Condition
- New
- SKU
- V9781845282844
- ISBN
- 9781845282844
Paperback
Condition: New
€ 19.99€ 15.06
€ 19.99
€ 15.06
Paperback. From the bestselling author of The Warren Buffett Way, a revealing inside look at the booming business-and investment opportunities-of NASCAR "Hagstrom's insights and observations bring a refreshing 'outside' business perspective to our industry. " --From the Foreword by William C. Num Pages: 254 pages, black & white illustrations. BIC Classification: KJM; KNSP. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 226 x 153 x 16. Weight in Grams: 414.
- Format
- Paperback
- Publication date
- 2001
- Publisher
- John Wiley & Sons Inc United States
- Edition
- 1st Edition
- Number of pages
- 254
- Condition
- New
- SKU
- V9780471399209
- ISBN
- 9780471399209
Paperback
Condition: New
€ 32.99€ 25.90
€ 32.99
€ 25.90
Hardcover. There are more opportunities than ever for employment in recreational sport, which means the need to prepare students with a solid foundation has never been more critical. This book provides a contemporary perspective on the subject, offering a picture of recreational sport management for people in, or entering, all sectors of the industry. Num Pages: 304 pages, 76 photographs, 27 illustrations. BIC Classification: KNSP; WSBM. Category: (G) General (US: Trade). Dimension: 279 x 216. .
- Publisher
- Human Kinetics Publishers United States
- Number of pages
- 304
- Format
- Hardback
- Publication date
- 2015
- Edition
- 1st Edition
- Condition
- New
- SKU
- V9781450422390
- ISBN
- 9781450422390
Hardback
Condition: New
€ 72.37
€ 72.37
Paperback. Num Pages: 352 pages. BIC Classification: 1KBB; 3JJ; BGB; KNSX. Category: (G) General (US: Trade). Dimension: 154 x 228 x 27. Weight in Grams: 444.
- Format
- Paperback
- Publication date
- 2016
- Publisher
- Harper Paperbacks
- Edition
- Reprint
- Condition
- New
- SKU
- V9780062108081
- ISBN
- 9780062108081
Paperback
Condition: New
€ 17.99€ 17.01
€ 17.99
€ 17.01
Hardback. Broad and engaging overview suitable for undergraduates in history, anthropology, cultural studies and fashion studies, as well as the general reader. Explains why we wear what we do, why most people in the world now dress very similarly and why those who resist Western dress do so. Series: Themes in History. Num Pages: 232 pages, Illustrations. BIC Classification: AKTH; KNSX. Category: (UU) Undergraduate. Dimension: 231 x 159 x 22. Weight in Grams: 458.
- Format
- Hardback
- Publication date
- 2008
- Publisher
- John Wiley and Sons Ltd United Kingdom
- Number of pages
- 232
- Condition
- New
- SKU
- V9780745631868
- ISBN
- 9780745631868
Hardback
Condition: New
€ 72.77
€ 72.77
Paperback. Broad and engaging overview suitable for undergraduates in history, anthropology, cultural studies and fashion studies, as well as the general reader. Explains why we wear what we do, why most people in the world now dress very similarly and why those who resist Western dress do so. Series: Themes in History. Num Pages: 232 pages, black & white illustrations. BIC Classification: AKTH; KNSX. Category: (UU) Undergraduate. Dimension: 230 x 153 x 17. Weight in Grams: 354.
- Format
- Paperback
- Publication date
- 2008
- Publisher
- John Wiley and Sons Ltd United Kingdom
- Edition
- 1st Edition
- Number of pages
- 232
- Condition
- New
- SKU
- V9780745631875
- ISBN
- 9780745631875
Paperback
Condition: New
€ 25.94
€ 25.94
Hardback. Series: Leisure Studies in a Global Era. Num Pages: 213 pages, 11 colour illustrations, 11 colour tables, biography. BIC Classification: 1KBBSN; AVGL; JHBS; KNSG. Category: (P) Professional & Vocational. Dimension: 210 x 148. .
- Format
- Hardback
- Publication date
- 2017
- Publisher
- Palgrave Macmillan United Kingdom
- Number of pages
- 213
- Condition
- New
- SKU
- V9781137504807
- ISBN
- 9781137504807
Hardback
Condition: New
€ 153.48
€ 153.48
Paperback. .
- Publisher
- Pearson Education Limited United Kingdom
- Number of pages
- 656
- Format
- Paperback
- Publication date
- 2013
- Edition
- Pearson New International Edition
- Condition
- New
- SKU
- V9781292026985
- ISBN
- 9781292026985
Paperback
Condition: New
€ 86.76
€ 86.76
Hardback. Num Pages: 163 pages, 14 black & white illustrations, biography. BIC Classification: JFD; KJS; KNSG; KNSH. Category: (P) Professional & Vocational. Dimension: 242 x 162 x 16. Weight in Grams: 426.
- Publisher
- Springer International Publishing AG
- Format
- Hardback
- Publication date
- 2014
- Edition
- 2015th Edition
- Condition
- New
- SKU
- V9783319051819
- ISBN
- 9783319051819
Hardback
Condition: New
€ 143.08
€ 143.08
Hardback. Focuses on marketing strategies implemented in tourism services firms and includes a collection of papers related to specific marketing strategies. This title presents the application of specific marketing strategies such as experiential marketing, branding, target marketing, relationship marketing and e-marketing in tourism. Editor(s): Tsiotsou, Rodoula H.; Goldsmith, Ronald E. Num Pages: 434 pages, Illustrations. BIC Classification: KJMV7; KNSG. Category: (P) Professional & Vocational. Dimension: 246 x 169 x 28. Weight in Grams: 810.
- Publisher
- Emerald Publishing Limited United Kingdom
- Number of pages
- 434
- Format
- Hardback
- Publication date
- 2012
- Condition
- New
- SKU
- V9781780520704
- ISBN
- 9781780520704
Hardback
Condition: New
€ 96.04
€ 96.04
Hardcover. Num Pages: 150 pages. BIC Classification: JPR; KNSG; KNSH. Category: (P) Professional & Vocational. Dimension: 232 x 161 x 16. Weight in Grams: 374.
- Format
- Hardback
- Publication date
- 2015
- Publisher
- Nova Science Pub Inc
- Condition
- New
- SKU
- V9781634823005
- ISBN
- 9781634823005
Hardback
Condition: New
€ 241.78€ 180.50
€ 241.78
€ 180.50
Hardback. OR, Defence and Security brings together articles from the Journal of Operational Research Society. Editor(s): Forder, Roger. Series: OR Essentials. Num Pages: 295 pages, biography. BIC Classification: JW; KJC; KJT; KNSS. Category: (P) Professional & Vocational. Dimension: 225 x 144 x 23. Weight in Grams: 512.
- Format
- Hardback
- Publication date
- 2014
- Publisher
- Palgrave Macmillan United Kingdom
- Number of pages
- 295
- Condition
- New
- SKU
- V9781137454058
- ISBN
- 9781137454058
Hardback
Condition: New
€ 122.67
€ 122.67
Paperback. Event management studies are fast growing in popularity. This textbook covers the different elements of planning, project management, health and safety, funding, operations, human resources, marketing and logistics that are vital for successful management. It also discusses issues such as impacts, sustainability and legacy of events. Editor(s): Robinson, Peter; Wale, Debra; Dickson, Geoff. Series: CABI Tourism Texts. Num Pages: 256 pages, 42 illustrations. BIC Classification: KJM; KNSJ. Category: (UF) Further/Higher Education. Dimension: 246 x 189 x 17. Weight in Grams: 744. Series: CABI Tourism Texts. 256 pages, 42 illustrations. Editor(s): Robinson, Peter; Wale, Debra; Dickson, Geoff. Event management studies are fast growing in popularity. This textbook covers the different elements of planning, project management, health and safety, funding, operations, human resources, marketing and logistics that are vital for successful management. It also discusses issues such as impacts, sustainability and legacy of events. Cateogry: (UF) Further/Higher Education. BIC Classification: KJM; KNSJ. Dimension: 246 x 189 x 17. Weight: 744.
- Publisher
- CABI Publishing
- Number of pages
- 256
- Format
- Paperback
- Publication date
- 2010
- Edition
- First
- Condition
- New
- SKU
- V9781845936822
- ISBN
- 9781845936822
Paperback
Condition: New
€ 49.99€ 47.12
€ 49.99
€ 47.12
paperback. Examines such issues as drug use and gambling, enforcement of contracts, and the rights of owners and managers. The author reveals an all-star baseball law team whose stories illuminate relationship between law and baseball that has made the business of baseball a truly American institution. Num Pages: 240 pages, 10 b&w illustrations. BIC Classification: 1KBB; KNSP; LAY; LNTX; WSJT. Category: (G) General (US: Trade); (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 5817 x 3887 x 15. Weight in Grams: 354.
- Format
- Paperback
- Publication date
- 1998
- Publisher
- Temple University Press United States
- Edition
- Illustrated
- Number of pages
- 240
- Condition
- New
- SKU
- V9781566398909
- ISBN
- 9781566398909
Paperback
Condition: New
€ 37.99€ 33.85
€ 37.99
€ 33.85
Paperback. Investigating the capacity of sport to act both as a conduit for traditional development assistance activities and as an agent for change in its own right, this book argues that sport can contribute to the development process, particularly where traditional development approaches have difficulty in engaging with communities. Editor(s): Levermore, Roger. Series: Global Culture and Sport Series. Num Pages: 276 pages, biography. BIC Classification: GTF; JHB; JHBS; KNS; WS. Category: (G) General (US: Trade). Dimension: 153 x 228 x 17. Weight in Grams: 454.
- Publisher
- Palgrave Macmillan
- Format
- Paperback
- Publication date
- 2012
- Edition
- 1st ed. 2012
- Condition
- New
- SKU
- V9781349360109
- ISBN
- 9781349360109
Paperback
Condition: New
€ 64.01
€ 64.01
Hardcover. This book examines trends in the global tourism and travel industry, ranging from aviation and hospitality, destination management and marketing to the challenges and impacts of sustainability, social media, corporate social responsibility and eco-mobility. Editor(s): Conrady, Roland; Buck, Martin. Series: Trends and Issues in Global Tourism. Num Pages: 300 pages, biography. BIC Classification: KCP; KJM; KNSG; RNU. Category: (P) Professional & Vocational. Dimension: 241 x 162 x 21. Weight in Grams: 592.
- Publisher
- Springer-Verlag Berlin and Heidelberg GmbH & Co. KG
- Format
- Hardback
- Publication date
- 2012
- Edition
- 2012th Edition
- Condition
- New
- SKU
- V9783642274039
- ISBN
- 9783642274039
Hardback
Condition: New
€ 65.03
€ 65.03
Paperback. Examines the changing ideas of leisure and recreation in Havana. This book describes tourism in Cuba from the twenties to the sixties. Num Pages: 247 pages, Illus., map. BIC Classification: 1KJC; 3JJ; KNSG. Category: (P) Professional & Vocational. Dimension: 229 x 152 x 14. Weight in Grams: 454.
- Format
- Paperback
- Publication date
- 1999
- Publisher
- University of Nebraska Press United States
- Number of pages
- 247
- Condition
- New
- Edition
- Revised ed.
- SKU
- V9780803292659
- ISBN
- 9780803292659
Paperback
Condition: New
€ 20.99€ 20.92
€ 20.99
€ 20.92
The Customer Comes Second: Put Your People First and Watch 'em Kick Bu...
Rosenbluth, Hal, Peters, Ms. Diane McFerrin
Hardcover. Num Pages: 304 pages. BIC Classification: KNSG. Category: (G) General (US: Trade). Dimension: 229 x 152 x 26. Weight in Grams: 458.
- Format
- Hardback
- Publication date
- 2002
- Publisher
- HarperBusiness
- Edition
- Revised
- Condition
- New
- SKU
- V9780060526566
- ISBN
- 9780060526566
Hardback
Condition: New
€ 27.99€ 23.61
€ 27.99
€ 23.61
Multiple copy pack. BIC Classification: KNPR; KNSX. Category: (G) General (US: Trade). Dimension: 192 x 238 x 15. Weight in Grams: 386.
- Publisher
- Bloomsbury Publishing Plc
- Format
- Paperback
- Publication date
- 2015
- Edition
- Workbook
- Condition
- New
- SKU
- V9781501395567
- ISBN
- 9781501395567
Paperback
Condition: New
€ 71.10€ 64.51
€ 71.10
€ 64.51
Hardback. Cruise Ship Tourism, 2nd Edition covers the economic, social and environmental impacts of cruising, combining the latest knowledge and research to provide a comprehensive account of the subject Editor(s): Weeden, Clare; Dowling, Ross. Num Pages: illustrations. BIC Classification: KNGS; KNSG; KNSP. Category: (P) Professional & Vocational. Dimension: 253 x 226 x 43. Weight in Grams: 1804.
- Publisher
- CABI Publishing
- Format
- Hardback
- Publication date
- 2017
- Edition
- 2nd Edition
- Condition
- New
- SKU
- V9781780646084
- ISBN
- 9781780646084
Hardback
Condition: New
€ 196.88
€ 196.88
Hardback. Over $5 trillion will be spent on technology in the financial services sector in the next three years. While there are many books covering purely technical issues, this is one of the very few that look at the challenge of how to manage financial services technology in an area that under-pins almost every part of our global civilisation. Series: Finance and Capital Markets Series. Num Pages: 262 pages, biography. BIC Classification: KNST; UBJ. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 229 x 152 x 14. Weight in Grams: 529.
- Format
- Hardback
- Publication date
- 2008
- Publisher
- Palgrave Macmillan United Kingdom
- Number of pages
- 262
- Condition
- New
- SKU
- V9780230006799
- ISBN
- 9780230006799
Hardback
Condition: New
€ 122.28
€ 122.28