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Service industries
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Service industries
Hardcover. This book provides the reader with guidelines and approaches in the development of tourism that respond to community desires and needs. Planning techniques applicable to both developed and underdeveloped countries address tourist attractions, urban tourism, large resorts, and limited special interest tourism. Num Pages: 528 pages, illustrations facsimiles, maps, plans. BIC Classification: KNSG. Category: (P) Professional & Vocational; (UF) Further/Higher Education; (UU) Undergraduate; (XV) Technical / Manuals. Dimension: 195 x 241 x 31. Weight in Grams: 1084.
- Format
- Hardback
- Publication date
- 1991
- Publisher
- John Wiley & Sons Inc United States
- Edition
- 1st Edition
- Number of pages
- 528
- Condition
- New
- SKU
- V9780471293927
- ISBN
- 9780471293927
Hardback
Condition: New
€ 192.95
€ 192.95
Hardcover. What It Takes to be a Leader in Hospitality Sales-Principles and Techniques for Success What's the key to success in today's competitive hospitality industry? Sales-the art and science of telling potential customers that you have the product they need, when they need it, and where, at a price that's right for them. Num Pages: 352 pages, Ill. BIC Classification: KJS; KNSH; YNW. Category: (P) Professional & Vocational; (U) Tertiary Education (US: College). Dimension: 238 x 195 x 26. Weight in Grams: 812.
- Format
- Hardback
- Publication date
- 1999
- Publisher
- John Wiley and Sons Ltd United States
- Edition
- 1st Edition
- Number of pages
- 352
- Condition
- New
- SKU
- V9780471296799
- ISBN
- 9780471296799
Hardback
Condition: New
€ 192.95
€ 192.95
Hardcover. Winning the Chain Restaurant Game Are you ready for success?. Find out what it takes in this insider's guide to making it in today's most exciting growth industry. Num Pages: 286 pages, black & white illustrations. BIC Classification: KJVS; KNSH. Category: (P) Professional & Vocational; (XV) Technical / Manuals. Dimension: 236 x 164 x 28. Weight in Grams: 628.
- Format
- Hardback
- Publication date
- 1994
- Publisher
- John Wiley & Sons Inc United States
- Edition
- 1st Edition
- Number of pages
- 286
- Condition
- New
- SKU
- V9780471305453
- ISBN
- 9780471305453
Hardback
Condition: New
€ 149.92
€ 149.92
Paperback. Consulting is a rapidly growing field, with total worldwide revenues expected to be more than $100 billion in the year 2000. Financial consulting is a highly specialized area, and Ed Stone is one of its leading practitioners. In this book he helps the prospective financial consultant lay the foundations of a rewarding and lucrative career. Series: Getting Started in.. Num Pages: 304 pages, Ill. BIC Classification: KFF; KNST. Category: (G) General (US: Trade). Dimension: 233 x 160 x 17. Weight in Grams: 440.
- Format
- Paperback
- Publication date
- 2000
- Publisher
- John Wiley and Sons Ltd United States
- Edition
- 1st Edition
- Number of pages
- 304
- Condition
- New
- SKU
- V9780471348146
- ISBN
- 9780471348146
Paperback
Condition: New
€ 33.99€ 26.88
€ 33.99
€ 26.88
Hardcover. Estate planning has more procrastination, indecision, and inertia associated with it than any other area of planning. Affluent baby boomers, in particular, as the beneficiaries of the largest intergenerational transfer of wealth in history, have a daunting set of financial concerns with which to contend. Series: Wiley Nonprofit Law, Finance, and Management Series. Num Pages: 272 pages, Ill. BIC Classification: KNST; VSB. Category: (P) Professional & Vocational. Dimension: 244 x 165 x 22. Weight in Grams: 584.
- Format
- Hardback
- Publication date
- 2000
- Publisher
- John Wiley and Sons Ltd United States
- Edition
- 1st Edition
- Number of pages
- 272
- Condition
- New
- SKU
- V9780471380405
- ISBN
- 9780471380405
Hardback
Condition: New
€ 68.09€ 57.74
€ 68.09
€ 57.74
Paperback. From the bestselling author of The Warren Buffett Way, a revealing inside look at the booming business-and investment opportunities-of NASCAR "Hagstrom's insights and observations bring a refreshing 'outside' business perspective to our industry. " --From the Foreword by William C. Num Pages: 254 pages, black & white illustrations. BIC Classification: KJM; KNSP. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 226 x 153 x 16. Weight in Grams: 414.
- Format
- Paperback
- Publication date
- 2001
- Publisher
- John Wiley & Sons Inc United States
- Edition
- 1st Edition
- Number of pages
- 254
- Condition
- New
- SKU
- V9780471399209
- ISBN
- 9780471399209
Paperback
Condition: New
€ 32.99€ 26.01
€ 32.99
€ 26.01
Hardcover. THE WILEY EVENT MANAGEMENT SERIES The complete guide to event risk management, safety, and security Practical strategies and resources for any size event! With any event comes risk-from rowdy guests at a festival or convention to a life-threatening riot at a sports event. Series: The Wiley Event Management Series. Num Pages: 288 pages, references. BIC Classification: KJMD; KJMP; KNSH; KNXC. Category: (P) Professional & Vocational; (U) Tertiary Education (US: College). Dimension: 198 x 242 x 21. Weight in Grams: 686.
- Format
- Hardback
- Publication date
- 2002
- Publisher
- John Wiley and Sons Ltd United States
- Edition
- 1st Edition
- Number of pages
- 288
- Condition
- New
- SKU
- V9780471401681
- ISBN
- 9780471401681
Hardback
Condition: New
€ 116.52
€ 116.52
Paperback. Employee relations, food and liquor liability, partron civil rights, and federal regulations are all subjects that concern hospitality operators, who know that preventing legal problems is the best way to keep profits from being siphoned off by expensive legal hassles. Num Pages: 448 pages, black & white illustrations. BIC Classification: 1KBB; KJM; KNSH; LAY; LN. Category: (P) Professional & Vocational. Dimension: 235 x 193 x 24. Weight in Grams: 780.
- Format
- Paperback
- Publication date
- 1994
- Publisher
- John Wiley & Sons Inc United States
- Edition
- 2nd Edition
- Number of pages
- 448
- Condition
- New
- SKU
- V9780471413158
- ISBN
- 9780471413158
Paperback
Condition: New
€ 183.27
€ 183.27
Paperback. In the world of industry and management, the service industry is unique. This book provides a comprehensive framework in which to discuss the unique management issues of the service industry, and looks into the special characteristics of services and the conditions necessary for success in the management of service organizations. Num Pages: 254 pages, line drawings, tables, index. BIC Classification: KJU; KNS. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly. Dimension: 228 x 154 x 18. Weight in Grams: 408.
- Format
- Paperback
- Publication date
- 2001
- Publisher
- John Wiley and Sons Ltd United Kingdom
- Edition
- 3rd Edition
- Number of pages
- 254
- Condition
- New
- SKU
- V9780471494393
- ISBN
- 9780471494393
Paperback
Condition: New
€ 53.72
€ 53.72
Paperback. "Whether in the classroom or on the job, this book will provide its users with the means for focused action plans. Num Pages: 256 pages, illustrations. BIC Classification: KJM; KNSH. Category: (P) Professional & Vocational; (XV) Technical / Manuals. Dimension: 278 x 209 x 14. Weight in Grams: 604.
- Format
- Paperback
- Publication date
- 1991
- Publisher
- John Wiley and Sons Ltd United States
- Edition
- 1st Edition
- Number of pages
- 256
- Condition
- New
- SKU
- V9780471530633
- ISBN
- 9780471530633
Paperback
Condition: New
€ 190.43
€ 190.43
Paperback. Describes where and how Americans travel abroad. Analyzes American travel and relates this information to tourism and travel operations. In this revised edition there are new chapters which cover international air travel and hotelkeeping, air safety and the travel agent. Num Pages: 480 pages, Illustrations, maps. BIC Classification: KNSG. Category: (UF) Further/Higher Education; (UU) Undergraduate. Dimension: 243 x 201 x 33. Weight in Grams: 1058.
- Format
- Paperback
- Publication date
- 1993
- Publisher
- John Wiley & Sons Inc United States
- Edition
- 2nd Edition
- Number of pages
- 480
- Condition
- New
- SKU
- V9780471531463
- ISBN
- 9780471531463
Paperback
Condition: New
€ 137.30€ 113.61
€ 137.30
€ 113.61
Paperback. This ready-to-use staff training manual covers three basic areas: safety and sanitation, food production skills and service ability. Discusses standard industry procedures and practices with instructions for customizing to individual restaurant operations. Num Pages: 416 pages, Ill. BIC Classification: JNU; KNS. Category: (U) Tertiary Education (US: College). Dimension: 280 x 212 x 22. Weight in Grams: 960.
- Format
- Paperback
- Publication date
- 1992
- Publisher
- John Wiley and Sons Ltd United States
- Edition
- 1st Edition
- Number of pages
- 416
- Condition
- New
- SKU
- V9780471552079
- ISBN
- 9780471552079
Paperback
Condition: New
€ 152.51
€ 152.51
Paperback. A comprehensive guide to academic research methods that focuses on two of the world's fastest growing industries. As tourism continues to play a larger role in economies all over the world, record numbers of students are flocking to college and university programs in this specialized field of study. Num Pages: 224 pages, black & white illustrations. BIC Classification: CFG; KNSG. Category: (G) General (US: Trade). Dimension: 279 x 209 x 13. Weight in Grams: 526.
- Format
- Paperback
- Publication date
- 1993
- Publisher
- John Wiley and Sons Ltd United States
- Edition
- 1st Edition
- Number of pages
- 224
- Condition
- New
- SKU
- V9780471552406
- ISBN
- 9780471552406
Paperback
Condition: New
€ 159.80€ 131.27
€ 159.80
€ 131.27
Paperback. The editors have updated and revised this edition and added 12 new authors to their distinguished list of contributors from academia and industry. Contains the latest research methodologies, statistics and techniques relevant to tourism and hospitality. Editor(s): Ritchie, J. R. Brent; Goeldner, Charles R. Num Pages: 640 pages, black & white illustrations. BIC Classification: JHBC; KJSM; KNSG; KNSH. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly. Dimension: 279 x 208 x 36. Weight in Grams: 1430.
- Format
- Paperback
- Publication date
- 1994
- Publisher
- John Wiley & Sons Inc United States
- Edition
- 2nd Edition
- Number of pages
- 640
- Condition
- New
- SKU
- V9780471582489
- ISBN
- 9780471582489
Paperback
Condition: New
€ 150.56
€ 150.56
Paperback. Combines the business acumen of Ernst & Young with the inside knowledge of renowned sports writer, Skip Rozin, for a unique behind--the--scenes look at how sports have evolved from games to big business. Num Pages: 278 pages, Ill. BIC Classification: 1KBB; KNSP; WSBV. Category: (G) General (US: Trade); (P) Professional & Vocational; (UU) Undergraduate. Dimension: 153 x 231 x 19. Weight in Grams: 498.
- Format
- Paperback
- Publication date
- 1994
- Publisher
- John Wiley and Sons Ltd United States
- Edition
- 1st Edition
- Number of pages
- 278
- Condition
- New
- SKU
- V9780471594239
- ISBN
- 9780471594239
Paperback
Condition: New
€ 37.99€ 29.73
€ 37.99
€ 29.73
Hardcover. Through nine editions, this book remains the text that defines the undergraduate course. Hospitality Management Accounting equips hospitality management students with the skills they need to take command of managing finances by providing insight into the analysis and interpretations of financial statements. Num Pages: 608 pages. BIC Classification: KFCM; KNSH. Category: (P) Professional & Vocational. Dimension: 244 x 197 x 36. Weight in Grams: 1174.
- Format
- Hardback
- Publication date
- 2006
- Publisher
- John Wiley & Sons Inc United States
- Edition
- 9th Edition
- Condition
- New
- SKU
- V9780471687894
- ISBN
- 9780471687894
Hardback
Condition: New
€ 174.44
€ 174.44
Paperback. Through nine editions, this book remains the text that defines the undergraduate course. Hospitality Management Accounting equips hospitality management students with the skills they need to take command of managing finances by providing insight into the analysis and interpretations of financial statements. Num Pages: 344 pages, black & white illustrations. BIC Classification: KFCM; KNSH. Category: (P) Professional & Vocational. Dimension: 278 x 220 x 16. Weight in Grams: 788.
- Format
- Paperback
- Publication date
- 2006
- Publisher
- Wiley
- Edition
- 9th Edition
- Condition
- New
- SKU
- V9780471689263
- ISBN
- 9780471689263
Paperback
Condition: New
€ 73.97
€ 73.97
Paperback. "A fascinating insight into the world of big business and how a little Cajun girl from New Orleans can achieve great success in this country. " ----Dick Van Patten, actor (Eight Is Enough) "Jenny Craiga s story is a splendid example of what can be accomplished in our entrepreneurial society with dedication and hard work. Num Pages: 212 pages, black & white illustrations. BIC Classification: BGB; KNSX. Category: (G) General (US: Trade). Dimension: 221 x 144 x 16. Weight in Grams: 292.
- Format
- Paperback
- Publication date
- 2005
- Publisher
- John Wiley and Sons Ltd United States
- Number of pages
- 212
- Condition
- New
- SKU
- V9780471708964
- ISBN
- 9780471708964
Paperback
Condition: New
€ 26.99€ 22.19
€ 26.99
€ 22.19
Paperback. A Winning Formula for Selling to Women Around the World Avon has come a long way since handing out its first perfume sample back in 1886. The company, long famous for ringing customer doorbells, is now the world's largest direct sales organization-with almost five million representatives in more than 140 countries. Num Pages: 264 pages, ill. BIC Classification: KNSX. Category: (P) Professional & Vocational. Dimension: 216 x 142 x 21. Weight in Grams: 320.
- Format
- Paperback
- Publication date
- 2006
- Publisher
- John Wiley and Sons Ltd United States
- Number of pages
- 264
- Condition
- New
- SKU
- V9780471787235
- ISBN
- 9780471787235
Paperback
Condition: New
€ 24.99€ 20.23
€ 24.99
€ 20.23
Hardcover. Progress in Tourism, Recreation and Hospitality Management Volume Five Edited by C.P. Cooper and A. Editor(s): Cooper, C. P.; Lockwood, Andrew John. Series: Progress in Tourism, Recreation and Management. Num Pages: 327 pages, black & white illustrations. BIC Classification: KNSG. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly. Dimension: 241 x 167 x 27. Weight in Grams: 662.
- Format
- Hardback
- Publication date
- 1994
- Publisher
- John Wiley and Sons Ltd United Kingdom
- Edition
- Volume 5
- Number of pages
- 327
- Condition
- New
- SKU
- V9780471944331
- ISBN
- 9780471944331
Hardback
Condition: New
€ 138.59
€ 138.59
Hardcover. Ecotourism A Sustainable Option? Edited by Erlet Cater University of Reading, UK and Gwen Lowman Royal Geographical Society, UK Recent years have witnessed growing public and professional concern with environmental issues, including the fields of tourism and leisure. Editor(s): Cater, Erlet; Lowman, Gwen. Series: Royal Geographic Society Academic. Num Pages: 230 pages, Illustrations, maps. BIC Classification: KNSG; RNC. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 233 x 163 x 19. Weight in Grams: 496.
- Format
- Hardback
- Publication date
- 1994
- Publisher
- John Wiley and Sons Ltd United Kingdom
- Edition
- 1st Edition
- Number of pages
- 230
- Condition
- New
- SKU
- V9780471948964
- ISBN
- 9780471948964
Hardback
Condition: New
€ 131.67
€ 131.67
Hardcover. The special problems and opportunities presented by island tourism are major new areas of interest for both tourism academics and professionals, prompting much discussion and debate. Editor(s): Conlin, Michael V.; Baum, Tom. Num Pages: 290 pages, Illustrations, maps. BIC Classification: KNSG. Category: (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 154 x 248 x 22. Weight in Grams: 576.
- Format
- Hardback
- Publication date
- 1995
- Publisher
- John Wiley and Sons Ltd United Kingdom
- Edition
- 1st Edition
- Number of pages
- 290
- Condition
- New
- SKU
- V9780471955566
- ISBN
- 9780471955566
Hardback
Condition: New
€ 182.89
€ 182.89
Paperback. This approach to service marketing from a consumer perspective integrates information on service consumption from from a variety of sources. It establishes the effect of the characteristics of services upon consumer behavior and presents four detailed case studies of consumer behavior in service industries. Num Pages: 284 pages, Illustrations. BIC Classification: KJS; KNS. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 229 x 156 x 17. Weight in Grams: 426.
- Format
- Paperback
- Publication date
- 1998
- Publisher
- John Wiley and Sons Ltd United Kingdom
- Edition
- 1st Edition
- Number of pages
- 284
- Condition
- New
- SKU
- V9780471962694
- ISBN
- 9780471962694
Paperback
Condition: New
€ 77.78
€ 77.78
Hardcover. Mountains, deserts, savannahs and the polar regions are fragile both in their ecologies and the cultures of their inhabitants. These fragile environments are characterised by a marked seasonality, and many human activities are limited to clearly defined times of the year. Editor(s): Price, Martin F. Num Pages: 254 pages, Illustrations, maps. BIC Classification: KNSG; RNF. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 236 x 161 x 21. Weight in Grams: 520.
- Format
- Hardback
- Publication date
- 1997
- Publisher
- John Wiley and Sons Ltd United Kingdom
- Edition
- 1st Edition
- Number of pages
- 254
- Condition
- New
- SKU
- V9780471965848
- ISBN
- 9780471965848
Hardback
Condition: New
€ 132.26
€ 132.26