Service industries
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Service industries
Hardcover. Benchmarking is a buzzword of the 1990s that desribes a method for comparing different companies, by measuring various data, performance and goals. This book focuses on the methodological aspects of the right selection of benchmarking partners. Editor(s): Wober, Karl W. Num Pages: 288 pages, Illustrations. BIC Classification: KJM; KNSG; KNSH. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly. Dimension: 242 x 165 x 25. Weight in Grams: 672. 288 pages, Illustrations. Editor(s): Wober, Karl W. Benchmarking is a buzzword of the 1990s that desribes a method for comparing different companies, by measuring various data, performance and goals. This book focuses on the methodological aspects of the right selection of benchmarking partners. Cateogry: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly. BIC Classification: KJM; KNSG; KNSH. Dimension: 242 x 165 x 25. Weight: 672.
- Format
- Hardback
- Publication date
- 2002
- Publisher
- CABI
- Edition
- First
- Number of pages
- 288
- Condition
- New
- SKU
- V9780851995533
- ISBN
- 9780851995533
Hardback
Condition: New
€ 138.78
€ 138.78
Paperback. Num Pages: 238 pages. BIC Classification: BGBA; KNSX. Category: (G) General (US: Trade). Dimension: 197 x 131 x 12. Weight in Grams: 286.
- Format
- Paperback
- Publication date
- 2012
- Publisher
- MME media
- Condition
- New
- SKU
- V9780620456869
- ISBN
- 9780620456869
Paperback
Condition: New
€ 14.99€ 14.35
€ 14.99
€ 14.35
Paperback. In March 2005, Morgan Stanley, one of the most prestigious and, the most successful investment bank on Wall Street exploded when a group of eight retired executives ignited a revolt. This 'Group of Eight' - an Ivy League cohort that included a former chairman and president - called for the removal of CEO Philip Purcell. Num Pages: 464 pages, 16-page black and white photo insert. BIC Classification: 1KBB; KFFK; KNST. Category: (G) General (US: Trade). Dimension: 203 x 135 x 29. Weight in Grams: 392.
- Format
- Paperback
- Publication date
- 2008
- Publisher
- HarperCollins Publishers Inc United States
- Edition
- Reprint
- Number of pages
- 464
- Condition
- New
- SKU
- V9780060881924
- ISBN
- 9780060881924
Paperback
Condition: New
€ 17.99€ 17.07
€ 17.99
€ 17.07
Hardcover. The role of books in framing travel imaginings is an important social and cultural phenomenon. This book explores how reading books influences the way in which we understand travel and the tourist experience. It covers a variety of genres of books, from children's books and historical fiction, to westerns, science fiction and crime fiction. Series: Tourism and Cultural Change. Num Pages: 224 pages, Illustrations. BIC Classification: JHB; KNSG. Category: (UP) Postgraduate, Research & Scholarly. Dimension: 217 x 152 x 18. Weight in Grams: 404.
- Format
- Hardback
- Publication date
- 2012
- Publisher
- Channel View Publications Ltd United Kingdom
- Number of pages
- 224
- Condition
- New
- SKU
- V9781845413484
- ISBN
- 9781845413484
Hardback
Condition: New
€ 150.48
€ 150.48
Multiple copy pack. BIC Classification: KJC; KNPR; KNSX. Category: (U) Tertiary Education (US: College). Dimension: 191 x 237 x 24. Weight in Grams: 800.
- Publisher
- Bloomsbury Publishing Plc
- Format
- Paperback
- Publication date
- 2016
- Edition
- Pck Pap/Ps
- Condition
- New
- SKU
- V9781501318436
- ISBN
- 9781501318436
Paperback
Condition: New
€ 114.10
€ 114.10
Hardback. Beauty is a multi-billion dollar global industry embracing make-up, skincare, hair care, fragrances, cosmetic surgery - even tattooing and piercing. This title delves into the history and evolution of the beauty business. From luxury boutiques in Paris to tattoo parlours in Brooklyn, it introduces the people who've made skin their trade. Num Pages: 288 pages, black & white illustrations. BIC Classification: KJS; KNSX. Category: (P) Professional & Vocational; (U) Tertiary Education (US: College). Dimension: 232 x 165 x 23. Weight in Grams: 584.
- Publisher
- Kogan Page Ltd United Kingdom
- Number of pages
- 288
- Format
- Hardback
- Publication date
- 2011
- Condition
- New
- SKU
- V9780749461812
- ISBN
- 9780749461812
Hardback
Condition: New
€ 41.79
€ 41.79
Paperback. A great pick-me-up, this is a perfect gift for coffee lovers and ramblers. Num Pages: 112 pages, col. Illustrations. BIC Classification: 1KBBN; KNS; WBN; WBX; WTH. Category: (G) General (US: Trade). Dimension: 152 x 152 x 8. Weight in Grams: 159.
- Format
- Paperback
- Publication date
- 2012
- Publisher
- Itchy Cat Press
- Edition
- 1st Edition
- Condition
- New
- SKU
- V9780976145097
- ISBN
- 9780976145097
Paperback
Condition: New
€ 14.99€ 13.39
€ 14.99
€ 13.39
paperback. Reveals how many of our customs and wedding rituals were the product of sophisticated advertising campaigns, merchandising promotions, and entrepreneurial innovations. The businesses and entrepreneurs, from jewelers to bridal consultants and caterers, set the stage for today's multibillion-dollar industry. Num Pages: 320 pages, 50 illus. BIC Classification: 1KBB; KNS. Category: (U) Tertiary Education (US: College). Dimension: 229 x 152 x 20. Weight in Grams: 522.
- Format
- Paperback
- Publication date
- 2008
- Publisher
- University of Pennsylvania Press United States
- Edition
- Illustrated
- Number of pages
- 320
- Condition
- New
- SKU
- V9780812220452
- ISBN
- 9780812220452
Paperback
Condition: New
€ 32.99€ 29.48
€ 32.99
€ 29.48
Hardcover. This book is designed to introduce the reader to the work culture of animal shelter employees, volunteers, activists, educators and pets. The author describes the traditions, philosophies, history and current social dynamics of a typical social animal welfare community. Num Pages: 200 pages, Illustrations. BIC Classification: JFFZ; JFS; KNS; MZ; TVH. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 229 x 152 x 16. Weight in Grams: 390.
- Format
- Hardback
- Publication date
- 2002
- Publisher
- Purdue University Press
- Condition
- New
- SKU
- V9781557532602
- ISBN
- 9781557532602
Hardback
Condition: New
€ 28.27
€ 28.27
Paperback. Series: BTEC First Travel and Tourism. Num Pages: 304 pages, Illustrations. BIC Classification: 4KVTF; 4KVTG; KNSG. Category: (E) Primary & Secondary Education. Dimension: 274 x 221 x 14. Weight in Grams: 846.
- Publisher
- Pearson Education Limited United Kingdom
- Number of pages
- 304
- Format
- Paperback
- Publication date
- 2013
- Edition
- 0th Edition
- Condition
- New
- SKU
- V9781446906279
- ISBN
- 9781446906279
Paperback
Condition: New
€ 44.03
€ 44.03
Paperback. BTEC and Heinemann have joined forces to bring students and tutors BTEC's own resources to accompany the new specification - from the BTEC team, for BTEC learners. Series: Level 3 BTEC National Travel and Tourism. Num Pages: 360 pages. BIC Classification: 4KVTJ; 4KVTK; 4KVTL; KNSG. Category: (UF) Further/Higher Education; (XS) Student text. Dimension: 276 x 219 x 16. Weight in Grams: 1010.
- Publisher
- Pearson Education Limited United Kingdom
- Number of pages
- 360
- Format
- Paperback
- Publication date
- 2010
- Condition
- New
- SKU
- V9781846907272
- ISBN
- 9781846907272
Paperback
Condition: New
€ 48.04
€ 48.04
Paperback. BTEC and Heinemann have joined forces to provide BTEC's own resources to accompany the 2010 BTEC Level 3 National Travel and Tourism specification, supporting candidates every step of the way to BTEC success. Series: Level 3 BTEC National Travel and Tourism. Num Pages: 208 pages, illustrations. BIC Classification: 4KVTJ; 4KVTK; 4KVTL; KNSG. Category: (UF) Further/Higher Education; (XS) Student text. Dimension: 276 x 210 x 9. Weight in Grams: 588.
- Publisher
- Pearson Education Limited United Kingdom
- Number of pages
- 208
- Format
- Paperback
- Publication date
- 2010
- Condition
- New
- SKU
- V9781846907289
- ISBN
- 9781846907289
Paperback
Condition: New
€ 48.05
€ 48.05
Hardback. In 2004, Spain's Banco Santander purchased Britain's Abbey National Bank in a deal valued at fifteen billion dollars - an acquisition that made Santander one of the ten largest financial institutions in the world. This work reveals how strategic decisions made by the family drove Santander's unprecedented rise to global prominence. Num Pages: 280 pages, 3 line illus. 19 tables. BIC Classification: 1DSE; HBT; KFFK; KNST. Category: (P) Professional & Vocational. Dimension: 243 x 163 x 22. Weight in Grams: 544.
- Format
- Hardback
- Publication date
- 2008
- Publisher
- Princeton University Press United States
- Number of pages
- 278
- Condition
- New
- SKU
- V9780691131252
- ISBN
- 9780691131252
Hardback
Condition: New
€ 78.78
€ 78.78
Hardcover. Each year, North Americans spend as much money fixing up their homes as they do buying new ones. This title charts the rise of the home improvement industry in the United States and Canada from the end of World War I into the late 1950s. Series: Historical Studies of Urban America. Num Pages: 472 pages, 62 halftones, 5 line drawings. BIC Classification: 1KB; 3JJ; HBJK; HBLW; HBTB; KNS. Category: (G) General (US: Trade). Dimension: 229 x 152 x 38. Weight in Grams: 771.
- Format
- Hardback
- Publication date
- 2012
- Publisher
- The University of Chicago Press United States
- Number of pages
- 472
- Condition
- New
- SKU
- V9780226317663
- ISBN
- 9780226317663
Hardback
Condition: New
€ 73.44
€ 73.44
Building Community Capacity for Tourism Development
. Ed(S): Moscardo, G. (James Cook University,...
A lack of entrepreneurial capacity, limited understanding of tourism markets and a lack of community understanding of tourism and its impacts have been identified as barriers to effective tourism development in peripheral regions. This book provides an analysis of this issue within tourism development practice. Editor(s): Moscardo, G. (James Cook University, Australia). Num Pages: 200 pages, Illustrations. BIC Classification: JHBS; KNSG; RGC; RPC. Category: (G) General (US: Trade); (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 245 x 177 x 19. Weight in Grams: 604.
- Publication date
- 2008
- Publisher
- CABI Publishing United Kingdom
- Number of pages
- 200
- Condition
- New
- SKU
- V9781845934477
- ISBN
- 9781845934477
Hardback
Condition: New
€ 103.15
€ 103.15
Hardback. After decades of solid growth, the worldwide ocean cruise sector has become a noticeable economic factor and a significant employer. This book brings together industry know-how, managerial experience and academic rigour to cover some of the most important managerial challenges associated with ocean cruises. Editor(s): Vogel, M.; Papathanassis, A.; Wolber, B. Num Pages: 296 pages, Illustrations, maps. BIC Classification: KJM; KNSG; KNSH. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly. Dimension: 249 x 177 x 25. Weight in Grams: 828. 296 pages, Illustrations, maps. Editor(s): Vogel, M.; Papathanassis, A.; Wolber, B. After decades of solid growth, the worldwide ocean cruise sector has become a noticeable economic factor and a significant employer. This book brings together industry know-how, managerial experience and academic rigour to cover some of the most important managerial challenges associated with ocean cruises. Cateogry: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly. BIC Classification: KJM; KNSG; KNSH. Dimension: 249 x 177 x 25. Weight: 828.
- Publisher
- CABI Publishing
- Number of pages
- 296
- Format
- Hardback
- Publication date
- 2011
- Condition
- New
- SKU
- V9781845938451
- ISBN
- 9781845938451
Hardback
Condition: New
€ 103.28
€ 103.28
Paperback. Num Pages: 455 pages. BIC Classification: KNS. Category: (G) General (US: Trade). Dimension: 239 x 174 x 22. Weight in Grams: 686.
- Format
- Paperback
- Publication date
- 2007
- Publisher
- Sterling Publishers Pvt.Ltd India
- Number of pages
- 455
- Condition
- New
- SKU
- V9788120731189
- ISBN
- 9788120731189
Paperback
Condition: New
€ 46.99€ 30.69
€ 46.99
€ 30.69
Hardcover. Editor(s): Klein, E. Num Pages: 212 pages, tables & charts. BIC Classification: KFF; KNST. Category: (UU) Undergraduate. Dimension: 262 x 188 x 17. Weight in Grams: 712.
- Format
- Hardback
- Publication date
- 2005
- Publisher
- Nova Science Publishers Inc United States
- Number of pages
- 212
- Condition
- New
- SKU
- V9781594541919
- ISBN
- 9781594541919
Hardback
Condition: New
€ 174.04€ 118.78
€ 174.04
€ 118.78
Paperback. Capital Group is one of the largest investment management organisations in the world, and yet has always shunned the publicity courted my many other leading institutions. For the first time, Charles Ellis takes you inside one of the most elite and yet private investment firms. Num Pages: 336 pages, Illustrations. BIC Classification: 1KBB; KFFM; KJ; KNST. Category: (P) Professional & Vocational. Dimension: 227 x 155 x 24. Weight in Grams: 494.
- Publisher
- John Wiley & Sons
- Number of pages
- 336
- Format
- Paperback
- Publication date
- 2005
- Condition
- New
- SKU
- V9780471735878
- ISBN
- 9780471735878
Paperback
Condition: New
€ 34.99€ 27.56
€ 34.99
€ 27.56
Paperback. Num Pages: 111 pages, illustrations. BIC Classification: KNSG. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 228 x 154 x 9. Weight in Grams: 230.
- Format
- Paperback
- Publication date
- 2009
- Publisher
- Nova Science Publishers Inc United States
- Number of pages
- 111
- Condition
- New
- SKU
- V9781606921128
- ISBN
- 9781606921128
Paperback
Condition: New
€ 62.74€ 44.83
€ 62.74
€ 44.83
Paperback. Analyzes men who have sex with male tourists, yet identify themselves as "normal" hetero-sexual men and struggle to maintain this status within their relationships with wives and girlfriends. This book is suitable for those concerned with health and sexuality in the Caribbean or beyond. Series: Worlds of Desire: The Chicago Series on Sexuality, Gender & Culture. Num Pages: 304 pages, 4 halftones, 1 map, 16 line drawings. BIC Classification: 1KJD; JFFH2; JFMX; KNSG. Category: (P) Professional & Vocational. Dimension: 229 x 159 x 17. Weight in Grams: 416.
- Format
- Paperback
- Publication date
- 2007
- Publisher
- The University of Chicago Press United States
- Edition
- 1st Edition
- Number of pages
- 304
- Condition
- New
- SKU
- V9780226644363
- ISBN
- 9780226644363
Paperback
Condition: New
€ 45.72
€ 45.72
Hardcover.
- Format
- Hardback
- Publication date
- 2003
- Publisher
- CABI Publishing United Kingdom
- Edition
- First
- Number of pages
- 272
- Condition
- New
- SKU
- V9780851996653
- ISBN
- 9780851996653
Hardback
Condition: New
€ 202.69
€ 202.69
Paperback. Your guide to becoming an effective hospitality manager The hospitality industry is a "people" business. Whether dealing with guests or customers, managers or coworkers, those who work in this industry interact with other people perhaps more than in any other. Num Pages: 176 pages, black & white illustrations. BIC Classification: KJM; KNSH. Category: (P) Professional & Vocational. Dimension: 152 x 230 x 9. Weight in Grams: 248.
- Format
- Paperback
- Publication date
- 2005
- Publisher
- John Wiley and Sons Ltd United States
- Edition
- 2nd Edition
- Number of pages
- 176
- Condition
- New
- SKU
- V9780471686934
- ISBN
- 9780471686934
Paperback
Condition: New
€ 105.97
€ 105.97
Hardcover. A guide for the gaming industry. It provides information on the role of state governments across the country in the regulation of gaming. It includes regulations covering venues for gaming such as riverboats, Native American casinos, and video lottery terminals. Num Pages: 480 pages, 91 b/w illustrations. BIC Classification: KJMV1; KNSP. Category: (P) Professional & Vocational. Dimension: 235 x 156 x 38. Weight in Grams: 916.
- Format
- Hardback
- Publication date
- 2008
- Publisher
- University of Nevada Press
- Edition
- Second edition
- Condition
- New
- SKU
- V9780874177671
- ISBN
- 9780874177671
Hardback
Condition: New
€ 68.60
€ 68.60