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Business & Finance
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Business & Finance
Hardcover. The Travel Industry Third Edition What makes a positive visitor experience? Authors Chuck Y. Gee, Ph.D. , DPS (Hon. ), James C. Makens, Ph.D. , and Dexter J.L. Choy, Ph.D. assert that public policies--local, regional, and even global--play a vital role in defining the quality of a visitor's experience. Num Pages: 512 pages, 1 colour illustration. BIC Classification: KNSG. Category: (UU) Undergraduate. Dimension: 237 x 193 x 28. Weight in Grams: 1038.
- Format
- Hardback
- Publication date
- 1997
- Publisher
- John Wiley and Sons Ltd United States
- Edition
- 3rd Edition
- Number of pages
- 512
- Condition
- New
- SKU
- V9780471287742
- ISBN
- 9780471287742
Hardback
Condition: New
€ 170.17
€ 170.17
Hardcover. A how-to book designed to help safety and health professionals protect worker safety and health, this text is based on OSHA's voluntary guidelines as well as the author's experience in evaluating safety and health programmes. Num Pages: 400 pages, illustrations. BIC Classification: KNXC. Category: (G) General (US: Trade); (P) Professional & Vocational. Dimension: 235 x 164 x 34. Weight in Grams: 772.
- Format
- Hardback
- Publication date
- 1997
- Publisher
- John Wiley and Sons Ltd United States
- Edition
- 1st Edition
- Number of pages
- 400
- Condition
- New
- SKU
- V9780471288015
- ISBN
- 9780471288015
Hardback
Condition: New
€ 180.30
€ 180.30
Paperback. This manual provides basic background information necessary to perform investigative and remedial activities at hazardous waste sites within a safe and efficient framework. Num Pages: 624 pages, black & white illustrations. BIC Classification: GBC; KNXC; RNH. Category: (P) Professional & Vocational; (XV) Technical / Manuals. Dimension: 277 x 198 x 32. Weight in Grams: 1456.
- Format
- Paperback
- Publication date
- 1997
- Publisher
- John Wiley and Sons Ltd United States
- Edition
- 2nd Edition
- Number of pages
- 624
- Condition
- New
- SKU
- V9780471288053
- ISBN
- 9780471288053
Paperback
Condition: New
€ 236.18
€ 236.18
Paperback. Net Income Cut Costs, Boost Profits, and Enhance Operations Online Wally Bock and Jeff Senne "From finance to manufacturing, training to customer service, Net Income is an operating manual for producing results. Very simply, this is an excellent book!" -- James L. Num Pages: 320 pages, appendices. BIC Classification: KJE; UDB; UY. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 230 x 153 x 22. Weight in Grams: 437.
- Format
- Paperback
- Publication date
- 1997
- Publisher
- John Wiley and Sons Ltd United States
- Edition
- 1st Edition
- Number of pages
- 320
- Condition
- New
- SKU
- V9780471288398
- ISBN
- 9780471288398
Paperback
Condition: New
€ 41.99€ 32.57
€ 41.99
€ 32.57
Hardcover. In this text, a leading hospitality educator and industry consultant gives readers the means to ensure customer satisfaction and produce acceptable profit margins. Two new chapters review different methods of cost control strategy and operations, including information systems and computerized cost control. Num Pages: 400 pages, illustrations. BIC Classification: KNSH. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 249 x 199 x 22. Weight in Grams: 764.
- Format
- Hardback
- Publication date
- 1989
- Publisher
- John Wiley and Sons Ltd United States
- Edition
- 2nd Edition
- Number of pages
- 400
- Condition
- New
- SKU
- V9780471288596
- ISBN
- 9780471288596
Hardback
Condition: New
€ 192.95
€ 192.95
Paperback. Num Pages: 384 pages, black & white illustrations. BIC Classification: KNSG. Category: (UU) Undergraduate. Dimension: 234 x 195 x 21. Weight in Grams: 676.
- Format
- Paperback
- Publication date
- 1989
- Publisher
- John Wiley and Sons Ltd United States
- Edition
- 1st Edition
- Number of pages
- 384
- Condition
- New
- SKU
- V9780471288626
- ISBN
- 9780471288626
Paperback
Condition: New
€ 151.36
€ 151.36
Hardcover. Num Pages: 336 pages, black & white illustrations. BIC Classification: KJM. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 237 x 159 x 27. Weight in Grams: 644.
- Format
- Hardback
- Publication date
- 1990
- Publisher
- John Wiley and Sons Ltd United States
- Edition
- 1st Edition
- Number of pages
- 336
- Condition
- New
- SKU
- V9780471289036
- ISBN
- 9780471289036
Hardback
Condition: New
€ 222.06
€ 222.06
Paperback. The service supervisor's job is a key one in the restaurant business because a large part of the guest's dining experience and satisfaction is derived from the interpersonal contact between guest and staff. If this contact is not satisfactory, all the care and investment in decor, food selection, and preparation are for naught. Num Pages: 224 pages, black & white illustrations. BIC Classification: KNSH. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 228 x 154 x 14. Weight in Grams: 346.
- Format
- Paperback
- Publication date
- 1988
- Publisher
- John Wiley and Sons Ltd United States
- Edition
- 2nd Edition
- Number of pages
- 224
- Condition
- New
- SKU
- V9780471289340
- ISBN
- 9780471289340
Paperback
Condition: New
€ 142.32
€ 142.32
Paperback. In a market cluttered with big and small companies competing for the consumer's attention, public image becomes more critical than ever to the success of any business. Veronica Napoles's Corporate Identity Design provides a practical tool for designing and implementing a successful, comprehensive corporate identity program. Num Pages: 144 pages, Illustrations. BIC Classification: KJS. Category: (P) Professional & Vocational. Dimension: 232 x 203 x 10. Weight in Grams: 288.
- Format
- Paperback
- Publication date
- 1987
- Publisher
- John Wiley and Sons Ltd United States
- Edition
- 1st Edition
- Number of pages
- 144
- Condition
- New
- SKU
- V9780471289470
- ISBN
- 9780471289470
Paperback
Condition: New
€ 47.44
€ 47.44
Paperback. Num Pages: 368 pages, black & white illustrations. BIC Classification: KNSH. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 244 x 198 x 22. Weight in Grams: 708.
- Format
- Paperback
- Publication date
- 1990
- Publisher
- John Wiley and Sons Ltd United States
- Edition
- 1st Edition
- Number of pages
- 368
- Condition
- New
- SKU
- V9780471289722
- ISBN
- 9780471289722
Paperback
Condition: New
€ 189.56
€ 189.56
Hardcover. A compilation of data on approximately 3500 chemical substances known or suspected to cause adverse effects on human reproductive health. Num Pages: 962 pages. BIC Classification: KNXC; PDN; PN. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 291 x 143 x 42. Weight in Grams: 1425.
- Format
- Hardback
- Publication date
- 1991
- Publisher
- John Wiley and Sons Ltd United States
- Edition
- 1st Edition
- Number of pages
- 962
- Condition
- New
- SKU
- V9780471289739
- ISBN
- 9780471289739
Hardback
Condition: New
€ 404.33
€ 404.33
Hardcover. Here in a single, thoroughly updated volume, is everything you must know to develop a menu that will dramatically enhance a restaurant's image. The Fourth Edition addresses the full spectrum of restaurant establishments and the entire gamut of menu possibilities from the perspective of design. Num Pages: 224 pages, 108 line drawings, 50 halftones. BIC Classification: KJS; KNSH. Category: (P) Professional & Vocational; (UF) Further/Higher Education. Dimension: 284 x 220 x 21. Weight in Grams: 748.
- Format
- Hardback
- Publication date
- 1990
- Publisher
- John Wiley and Sons Ltd United States
- Edition
- 4th Edition
- Number of pages
- 224
- Condition
- New
- SKU
- V9780471289838
- ISBN
- 9780471289838
Hardback
Condition: New
€ 148.15€ 121.77
€ 148.15
€ 121.77
Paperback. Hospitality World! Harold E. Lane and Denise Dupre Take a vacation from textbook doldrums. Travel around the globe for a page-turning perspective of hospitality management. Denise Dupree. CEO of Dupre LTD, and Harold E. Num Pages: 560 pages, 100 halftone illustrations, 50 line drawings. BIC Classification: KJM; KNSG; KNSH. Category: (UU) Undergraduate. Dimension: 238 x 191 x 31. Weight in Grams: 984.
- Format
- Paperback
- Publication date
- 1996
- Publisher
- John Wiley and Sons Ltd United States
- Edition
- 1st Edition
- Number of pages
- 560
- Condition
- New
- SKU
- V9780471289890
- ISBN
- 9780471289890
Paperback
Condition: New
€ 192.08
€ 192.08
Hardcover. Project Success. Everyone Wants It. Not Everyone Gets It. Ever wonder why some project managers are consistently more successful than others? The best trained managers are not always the most effective--and this book explains why. Num Pages: 320 pages, 30 illustrations. BIC Classification: KJMV2. Category: (G) General (US: Trade); (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 221 x 162 x 26. Weight in Grams: 648.
- Format
- Hardback
- Publication date
- 1992
- Publisher
- John Wiley and Sons Ltd United States
- Edition
- 1st Edition
- Number of pages
- 320
- Condition
- New
- SKU
- V9780471290186
- ISBN
- 9780471290186
Hardback
Condition: New
€ 136.11
€ 136.11
Paperback. Financial Control for Your Hotel gives hotel general managers and finance executives a clear understanding of the techniques of cost control essential to the success of a motel or small hotel. This easy-to-use guide expands readers' understanding of everything from the basics of hotel finance to improving the bottom line. Industry expert Michael M. Num Pages: 288 pages, 61 tables. BIC Classification: KNS. Category: (G) General (US: Trade); (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly. Dimension: 229 x 159 x 18. Weight in Grams: 452.
- Format
- Paperback
- Publication date
- 1991
- Publisher
- John Wiley and Sons Ltd United States
- Edition
- 1st Edition
- Number of pages
- 288
- Condition
- New
- SKU
- V9780471290360
- ISBN
- 9780471290360
Paperback
Condition: New
€ 133.53
€ 133.53
Paperback. Retaining Your Foodservice Employees is the second in a series of three books by Karen Eich Drummond on Foodservice Employee Management. The other two titles are Staffing Your Foodservice Operation and Disciplining Your Foodservice Employees. Num Pages: 224 pages, 19 line drawings, 5 tables. BIC Classification: KJM; KNSH. Category: (G) General (US: Trade); (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly. Dimension: 229 x 180 x 15. Weight in Grams: 346.
- Format
- Paperback
- Publication date
- 1991
- Publisher
- John Wiley and Sons Ltd United States
- Edition
- 1st Edition
- Number of pages
- 224
- Condition
- New
- SKU
- V9780471290629
- ISBN
- 9780471290629
Paperback
Condition: New
€ 122.07
€ 122.07
Paperback. Today's competitive marketplace demands high quality and a fast track from drawing board to finished product. This guide shows how companies can gain a competitive edge by applying powerful project management tools to the product development process. Num Pages: 272 pages, illustrations. Category: (G) General (US: Trade); (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly. Dimension: 236 x 191 x 15. Weight in Grams: 480.
- Format
- Paperback
- Publication date
- 1993
- Publisher
- John Wiley and Sons Ltd United States
- Edition
- 1st Edition
- Number of pages
- 272
- Condition
- New
- SKU
- V9780471291831
- ISBN
- 9780471291831
Paperback
Condition: New
€ 127.38
€ 127.38
Hardcover. With the advent of new technology, new markets, and new products, the rapidly changing responsibilities of the professional housekeeper demand a resource manual for today's lodging industry. In this Fourth Edition of The Professional Housekeeper, the authors address the evolving role of the professional housekeeper as a manager. Num Pages: 320 pages, Illustrations, forms,plans. BIC Classification: KNSH. Category: (P) Professional & Vocational; (UF) Further/Higher Education; (XV) Technical / Manuals. Dimension: 284 x 218 x 25. Weight in Grams: 980.
- Format
- Hardback
- Publication date
- 1998
- Publisher
- John Wiley and Sons Ltd United States
- Edition
- 4th Edition
- Number of pages
- 320
- Condition
- New
- SKU
- V9780471291930
- ISBN
- 9780471291930
Hardback
Condition: New
€ 184.10
€ 184.10
Paperback. Strategic Planning A Practical Guide Peter Rea, Ph.D. , Harold Kerzner, Ph.D. In today's business world, now more than ever, the only constant is change. Num Pages: 336 pages, Illustrations, forms. BIC Classification: KJC. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly. Dimension: 236 x 193 x 21. Weight in Grams: 626.
- Format
- Paperback
- Publication date
- 1997
- Publisher
- John Wiley and Sons Ltd United States
- Edition
- 1st Edition
- Number of pages
- 336
- Condition
- New
- SKU
- V9780471291978
- ISBN
- 9780471291978
Paperback
Condition: New
€ 142.32
€ 142.32
Paperback. An easy-to-use pocket guide that provides detailed information on all 189 hazardous air pollutants (HAPS) regulated under the 1990 Clean Air Act amendments. These include such data as CAS number, emission factors, measurement methods and health risks. Num Pages: 582 pages, indexes. BIC Classification: KNXC; RNP. Category: (G) General (US: Trade); (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 205 x 118 x 38. Weight in Grams: 576.
- Format
- Paperback
- Publication date
- 1997
- Publisher
- John Wiley and Sons Ltd United States
- Edition
- 1st Edition
- Number of pages
- 582
- Condition
- New
- SKU
- V9780471292340
- ISBN
- 9780471292340
Paperback
Condition: New
€ 131.38
€ 131.38