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The Customer-Centric You
Stephen Hewett
€ 19.99
€ 18.50
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Description for The Customer-Centric You
Paperback. .
One of the world's leading experts in the new discipline of 'customer-centricity' explains how it works - and shows how it can revolutionise both business and personal performance. Most businesses today understand the importance of listening to their customers - but not many have grasped the potential of actually reorganising their entire business to focus on customers in everything they do. Packed with real-life case studies, insights and checklists, this book provides readers with a practical guide to implementing customer-centricity throughout their business and personal lives. The message to readers: this book will transform your business ... Read more
One of the world's leading experts in the new discipline of 'customer-centricity' explains how it works - and shows how it can revolutionise both business and personal performance. Most businesses today understand the importance of listening to their customers - but not many have grasped the potential of actually reorganising their entire business to focus on customers in everything they do. Packed with real-life case studies, insights and checklists, this book provides readers with a practical guide to implementing customer-centricity throughout their business and personal lives. The message to readers: this book will transform your business ... Read more
Product Details
Publisher
Management Books 2000 Ltd United Kingdom
Number of pages
240
Format
Paperback
Publication date
2011
Condition
New
Number of Pages
240
Place of Publication
Cirencester, United Kingdom
ISBN
9781852526726
SKU
V9781852526726
Shipping Time
Usually ships in 4 to 8 working days
Ref
99-2
About Stephen Hewett
Stephen Hewett is Head of Customer Centric Business Consulting at top consulting firm Charteris Plc. His extensive work with commercial clients and with Central and Local Government has given him experience in a wide variety of industry sectors. Stephen joined Charteris in October 2000 from John Lewis Plc, where he was Development Manager, Research & Expansion.
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