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Business & management
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Business & management
Hardcover. Social Customer Service is new. Social Media is the biggest thing happening to the customer service industry since the mid 1960s when modern day call centres were born. It is taking customers and organisations into untested ways of relating: transparently, collaboratively, instantly. Num Pages: 250 pages, illustrations. BIC Classification: KJSU. Category: (P) Professional & Vocational. Dimension: 235 x 153 x 19. Weight in Grams: 516.
- Format
- Hardback
- Publication date
- 2013
- Publisher
- John Wiley & Sons Inc United States
- Edition
- 1st Edition
- Number of pages
- 250
- Condition
- New
- SKU
- V9781118662670
- ISBN
- 9781118662670
Hardback
Condition: New
€ 26.99€ 22.15
€ 26.99
€ 22.15
Hardcover. The formal theory of bargaining originated with John Nash's work in the early 1950s. This book discusses the developments in this theory. It uses the tool of extensive games to construct theories of bargaining in which time is modeled explicitly, and also applies the theory of bargaining to the study of decentralized markets. Editor(s): Osborne, Martin J.; Rubinstein, Ariel. Series: Economic Theory, Econometrics, and Mathematical Economics. Num Pages: 236 pages, black & white illustrations. BIC Classification: KJMV9; KN. Category: (P) Professional & Vocational. Dimension: 161 x 237 x 25. Weight in Grams: 494.
- Format
- Hardback
- Publication date
- 1990
- Publisher
- Emerald Group Publishing Limited United States
- Number of pages
- 236
- Condition
- New
- SKU
- V9780125286329
- ISBN
- 9780125286329
Hardback
Condition: New
€ 95.53
€ 95.53
Paperback. With material on changing occupational structures and business enterprises of the future, together with questions, case study and project material at the end of each chapter, Sociology for Business will be the most comprehensive and well organized book available on the sociology of business. Num Pages: 260 pages, 0. BIC Classification: JH; KJ. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 229 x 154 x 15. Weight in Grams: 386.
- Format
- Paperback
- Publication date
- 1989
- Publisher
- John Wiley and Sons Ltd United Kingdom
- Number of pages
- 260
- Condition
- New
- SKU
- V9780745604343
- ISBN
- 9780745604343
Paperback
Condition: New
€ 27.19
€ 27.19
Paperback. What has made Silicon Valley so productive of new technologies and new firms? How did its pioneering achievements begin? What propelled its unprecedented growth? Contributors from business, geography, history, regional planning, and sociology examine the history, development, and entrepreneurial dynamics of Silicon Valley. Editor(s): Kenney, Martin. Num Pages: 304 pages, 1 map. BIC Classification: 1KBBWF; HBT; KJH; KJK; KNTX. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 177 x 226 x 20. Weight in Grams: 425.
- Format
- Paperback
- Publication date
- 2000
- Publisher
- Stanford University Press United States
- Number of pages
- 304
- Condition
- New
- Edition
- 1st Edition
- SKU
- V9780804737340
- ISBN
- 9780804737340
Paperback
Condition: New
€ 40.99€ 36.49
€ 40.99
€ 36.49
Paperback. Provides branding tools for evaluating where a brand is on the sensory scale, analyzing its sensory potential and giving it a clear pathway to optimize its sensory appeal. Num Pages: 192 pages, black & white illustrations. BIC Classification: KJS. Category: (P) Professional & Vocational. Dimension: 216 x 140 x 15. Weight in Grams: 248.
- Publisher
- Kogan Page Ltd United Kingdom
- Number of pages
- 192
- Format
- Paperback
- Publication date
- 2010
- Edition
- 2nd
- Condition
- New
- SKU
- V9780749460570
- ISBN
- 9780749460570
Paperback
Condition: New
€ 33.99€ 30.93
€ 33.99
€ 30.93
Paperback. Explores the extent of the psychological tricks and traps that companies devise to win our hard-earned money. This title looks at how global giants conspire to obscure the truth and manipulate our minds, all in service of persuading us to buy. Num Pages: 288 pages. BIC Classification: KJMV7. Category: (P) Professional & Vocational; (U) Tertiary Education (US: College). Dimension: 234 x 158 x 23. Weight in Grams: 398.
- Edition
- 1st Edition
- Publisher
- Kogan Page Ltd
- Number of pages
- 288
- Format
- Paperback
- Publication date
- 2012
- Condition
- New
- SKU
- V9780749465049
- ISBN
- 9780749465049
Paperback
Condition: New
€ 33.99€ 28.82
€ 33.99
€ 28.82
Paperback. The New York Times Bestseller named one of the "Most Important Books of 2016" by Inc, and a Forbes 2016 "Must Read Business Book" Small Data presents a behind-the-scenes look at what it takes to create global brands and reveals surprising and counter-intuitive truths about who we are and what connects us as humans. Num Pages: 288 pages. BIC Classification: KJS. Category: (P) Professional & Vocational; (U) Tertiary Education (US: College). Dimension: 130 x 198 x 19. Weight in Grams: 206.
- Publisher
- Hodder & Stoughton General Division
- Format
- Paperback
- Publication date
- 2017
- Condition
- New
- SKU
- V9781473630130
- ISBN
- 9781473630130
Paperback
Condition: New
€ 17.99€ 13.47
€ 17.99
€ 13.47
Paperback. Consumer behaviour is the study of how, where, when and why we conduct the exchange elements of our lives to satisfy our needs and desires. It is fundamental to marketing as marketing is concerned with supplying and anticipating customer requirements; therefore understanding how customers behave is at the very heart of the marketing concept. Num Pages: 576 pages, Illustrations. BIC Classification: KJSM. Category: (P) Professional & Vocational. Dimension: 260 x 196 x 28. Weight in Grams: 1188.
- Publisher
- John Wiley and Sons Ltd United Kingdom
- Number of pages
- 576
- Format
- Paperback
- Publication date
- 2009
- Edition
- 2nd Edition
- Condition
- New
- SKU
- V9780470994658
- ISBN
- 9780470994658
Paperback
Condition: New
€ 77.77
€ 77.77
Paperback. Num Pages: 128 pages. BIC Classification: KJM; VSC. Category: (G) General (US: Trade); (P) Professional & Vocational; (U) Tertiary Education (US: College). Dimension: 198 x 129. .
- Publisher
- Hodder & Stoughton General Division United Kingdom
- Number of pages
- 128
- Format
- Paperback
- Publication date
- 2016
- Condition
- New
- SKU
- V9781473607569
- ISBN
- 9781473607569
Paperback
Condition: New
€ 13.00€ 11.89
€ 13.00
€ 11.89
Paperback. Learn in a week, what the experts learn in a lifetime. Num Pages: 128 pages. BIC Classification: KJP. Category: (G) General (US: Trade); (P) Professional & Vocational; (U) Tertiary Education (US: College). Dimension: 131 x 198 x 12. Weight in Grams: 114.
- Publisher
- Hodder & Stoughton General Division
- Format
- Paperback
- Publication date
- 2016
- Edition
- Revised, Updated
- Condition
- New
- SKU
- V9781473609389
- ISBN
- 9781473609389
Paperback
Condition: New
€ 10.99€ 9.47
€ 10.99
€ 9.47
Paperback. Your fast track to successful project management Learn in a week, what the experts learn about managing projects in a lifetime. Written by Martin Manser, a business communications expert, Project Management In A Week quickly teaches you what you really need to know about running successful projects. Learn in a week, remember for a lifetime. Num Pages: 128 pages. BIC Classification: KJMP; VSC. Category: (G) General (US: Trade); (P) Professional & Vocational; (U) Tertiary Education (US: College). Dimension: 198 x 129. .
- Publisher
- Hodder & Stoughton General Division United Kingdom
- Number of pages
- 128
- Format
- Paperback
- Publication date
- 2016
- Condition
- New
- SKU
- V9781473610262
- ISBN
- 9781473610262
Paperback
Condition: New
€ 13.00€ 11.85
€ 13.00
€ 11.85
Paperback. Learn in a week, what the experts learn in a lifetime. Num Pages: 128 pages. BIC Classification: KJMV2; KJP; VSC. Category: (G) General (US: Trade); (P) Professional & Vocational; (U) Tertiary Education (US: College). Dimension: 198 x 129. .
- Format
- Paperback
- Publication date
- 2016
- Publisher
- John Murray Press United Kingdom
- Number of pages
- 128
- Condition
- New
- SKU
- V9781473607804
- ISBN
- 9781473607804
Paperback
Condition: New
€ 13.99€ 11.09
€ 13.99
€ 11.09
Paperback. The secrets that experts and top professionals use to stay at the top of their game. Series: Collins Business Secrets. Num Pages: 128 pages. BIC Classification: KJM. Category: (P) Professional & Vocational. Dimension: 196 x 130 x 9. Weight in Grams: 110. Good clean copy with some minor shelf wear.
- Format
- Paperback
- Publication date
- 2010
- Publisher
- HarperCollins Publishers
- Condition
- Used, Very Good
- SKU
- KKD0001381
- ISBN
- 9780007346769
Paperback
Condition: Used, Very Good
€ 17.95
€ 17.95
paperback. Num Pages: 70 pages, illustrations. BIC Classification: KJ. Category: (G) General (US: Trade); (P) Professional & Vocational. Dimension: 220. .
- Format
- Paperback
- Publication date
- 1989
- Publisher
- Calouste Gulbenkian Foundation United Kingdom
- Number of pages
- 70
- Condition
- New
- SKU
- V9780903319485
- ISBN
- 9780903319485
Paperback
Condition: New
€ 7.27
€ 7.27
paperback. Num Pages: Illustrations. BIC Classification: JF; KCF; KCP; KJM. Category: (G) General (US: Trade). Dimension: 208 x 137 x 15. Weight in Grams: 272.
- Format
- Paperback
- Publication date
- 1985
- Publisher
- Monthly Review Press United States
- Edition
- Illustrated
- Condition
- New
- SKU
- V9780853456605
- ISBN
- 9780853456605
Paperback
Condition: New
€ 16.99€ 15.48
€ 16.99
€ 15.48
Hardback. Against Management argues that management is increasingly being seen as a problem, and not a solution. Martin Parker argues that managing is not the only way to organize and that managerialism is a global form of ideology, which is being used to justify considerable cruelty and inequality. Num Pages: 258 pages, black & white illustrations. BIC Classification: JFM; KJG; KJM. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 229 x 152 x 19. Weight in Grams: 551.
- Format
- Hardback
- Publication date
- 2002
- Publisher
- John Wiley and Sons Ltd United Kingdom
- Edition
- 1st Edition
- Number of pages
- 258
- Condition
- New
- SKU
- V9780745629254
- ISBN
- 9780745629254
Hardback
Condition: New
€ 79.37
€ 79.37
Paperback. Credit managers control one of the largest assets many companies are likely to have - recoverable debt. This text aims to show how to improve a company's financial stability through an effective credit control framework. Num Pages: 266 pages, index. BIC Classification: 1DBK; KF; KJS. Category: (P) Professional & Vocational. Dimension: 231 x 155 x 17. Weight in Grams: 420.
- Format
- Paperback
- Publication date
- 1998
- Publisher
- John Wiley and Sons Ltd United Kingdom
- Edition
- 2nd Edition
- Number of pages
- 266
- Condition
- New
- SKU
- V9780471975267
- ISBN
- 9780471975267
Paperback
Condition: New
€ 79.37
€ 79.37
Paperback. Posth arrived in China with a vision. He navigated a steep learning curve, achieved his goals and now shares an insightful, first-hand account of an intriguing journey that included bumps and highlights. 1,000 Days in Shanghai is a breathtaking manual for anyone contemplating a business career in the increasingly vibrant arena of today's China. Translator(s): Travis, Ian. Num Pages: 228 pages, Illustrations. BIC Classification: 1DFG; 1FPC; KJVG; KNDR. Category: (P) Professional & Vocational. Dimension: 228 x 153 x 12. Weight in Grams: 340.
- Format
- Paperback
- Publication date
- 2008
- Publisher
- John Wiley & Sons Inc United Kingdom
- Edition
- 1st Edition
- Number of pages
- 228
- Condition
- New
- SKU
- V9780470823880
- ISBN
- 9780470823880
Paperback
Condition: New
€ 35.99€ 28.78
€ 35.99
€ 28.78
Hardback. Offers a guide technicians tuned up to provide an advantage in global economy. This book shows you how to maximize your profits in today's complex markets by tailoring your application of this powerful tool. Num Pages: 832 pages, Illustrations. BIC Classification: KFFM; KJQ. Category: (G) General (US: Trade). Dimension: 234 x 165 x 59. Weight in Grams: 1148.
- Publisher
- McGraw-Hill Education - Europe United States
- Number of pages
- 832
- Format
- Hardback
- Publication date
- 2014
- Edition
- 5th Edition
- Condition
- New
- SKU
- V9780071825177
- ISBN
- 9780071825177
Hardback
Condition: New
€ 98.18€ 88.51
€ 98.18
€ 88.51
Paperback. .
- Publisher
- McGraw-Hill Education - Europe United States
- Number of pages
- 224
- Format
- Paperback
- Publication date
- 2014
- Edition
- 5th Edition
- Condition
- New
- SKU
- V9780071823982
- ISBN
- 9780071823982
Paperback
Condition: New
€ 65.05€ 50.05
€ 65.05
€ 50.05
Paperback. Practicing engineers need to understand the economic, environmental, and social contexts of a project, as well as the engineering challenges. In turn, this requires an awareness of the economic, financial, social, and environmental factors against which a development project will be assessed. Num Pages: 398 pages, Illustrations. BIC Classification: KJM; TBC. Category: (P) Professional & Vocational. Dimension: 244 x 174 x 17. Weight in Grams: 776.
- Publisher
- John Wiley and Sons Ltd United Kingdom
- Number of pages
- 398
- Format
- Paperback
- Publication date
- 2012
- Edition
- 2nd Edition
- Condition
- New
- SKU
- V9780470672990
- ISBN
- 9780470672990
Paperback
Condition: New
€ 70.18
€ 70.18
Paperback. Series: The Kauffman Foundation Series on Innovation and Entrepreneurship. Num Pages: 312 pages, 29 line illus. 46 tables. BIC Classification: JHBK; JHBL; KJH. Category: (P) Professional & Vocational; (U) Tertiary Education (US: College). Dimension: 152 x 225 x 19. Weight in Grams: 426.
- Publisher
- Princeton University Press
- Format
- Paperback
- Publication date
- 2014
- Edition
- Reprint
- Condition
- New
- SKU
- V9780691163949
- ISBN
- 9780691163949
Paperback
Condition: New
€ 30.99€ 22.15
€ 30.99
€ 22.15
Hardcover. Advice for every pitch situation a modern day entrepreneur will encounter Whether you're pitching for funding, the media, or to potential customers and partners, to survive and succeed as an entrepreneur, you have to know how to deliver a high-impact pitch. Num Pages: 206 pages. BIC Classification: KJH; KJP. Category: (P) Professional & Vocational. Dimension: 148 x 223 x 21. Weight in Grams: 348.
- Format
- Hardback
- Publication date
- 2012
- Publisher
- John Wiley & Sons Inc
- Edition
- 1st Edition
- Number of pages
- 206
- Condition
- New
- SKU
- V9781118137529
- ISBN
- 9781118137529
Hardback
Condition: New
€ 25.99€ 21.18
€ 25.99
€ 21.18
Hardcover. A Good Disruption describes how disruptive technology can be used to combat the economic challenges of our age - faltering growth, rising inequality and environmental depletion - and sets out an inspirational vision of a more effective and sustainable growth model. Num Pages: 400 pages. BIC Classification: KJG; KJJ; RNU. Category: (G) General (US: Trade). Dimension: 166 x 242 x 29. Weight in Grams: 754.
- Publisher
- Bloomsbury Publishing PLC
- Format
- Hardback
- Publication date
- 2016
- Condition
- New
- SKU
- V9781472939784
- ISBN
- 9781472939784
Hardback
Condition: New
€ 33.99€ 24.60
€ 33.99
€ 24.60