Business & management
Results 10281 - 10320 of 11276
Business & management
Paperback. The global economy has witnessed important changes in recent years. In From the Bottom Up: Economic Lessons from Communities that Quit Waiting for Trickle Down, Anthony Flaccavento introduces readers to the innovators who are creating thriving, locally based economies and provides a road map for others who are interested in doing the same. Series: Culture of the Land. Num Pages: 310 pages, 30 black & white photographs, 12 figures. BIC Classification: 1KBB; KCG; KJH. Category: (G) General (US: Trade). Dimension: 229 x 152 x 18. Weight in Grams: 408.
- Format
- Paperback
- Publication date
- 2016
- Publisher
- The University Press of Kentucky United States
- Number of pages
- 310
- Condition
- New
- SKU
- V9780813167596
- ISBN
- 9780813167596
Paperback
Condition: New
€ 36.26
€ 36.26
Paperback. This practical model helps teams understand the phases of team development and how to plan for the next step on the road to success. Num Pages: 106 pages, black & white illustrations. BIC Classification: KJM. Category: (G) General (US: Trade); (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly. Dimension: 257 x 181 x 7. Weight in Grams: 222.
- Format
- Paperback
- Publication date
- 1999
- Publisher
- John Wiley & Sons Inc United States
- Number of pages
- 106
- Condition
- New
- SKU
- V9780787950910
- ISBN
- 9780787950910
Paperback
Condition: New
€ 38.65
€ 38.65
Paperback. A practical guide to leading a cultural change programme to unlock the innovation potential in your business. Num Pages: 232 pages. BIC Classification: KJC; KJD. Category: (P) Professional & Vocational; (U) Tertiary Education (US: College). Dimension: 234 x 156. .
- Publisher
- Kogan Page Ltd United Kingdom
- Number of pages
- 232
- Format
- Paperback
- Publication date
- 2015
- Condition
- New
- SKU
- V9780749474478
- ISBN
- 9780749474478
Paperback
Condition: New
€ 60.27
€ 60.27
Paperback. Offers marketing principles to spread the word about your library within the community with: a strategy that works for you, Womb must-haves, tips to effectively deliver your message, and best practices and insightful reviews. Num Pages: 128 pages, Illustrations. BIC Classification: GLC; KJMV7. Category: (P) Professional & Vocational. Dimension: 279 x 217 x 6. Weight in Grams: 284.
- Format
- Paperback
- Publication date
- 2009
- Publisher
- American Library Association United States
- Number of pages
- 128
- Condition
- New
- SKU
- V9780838910115
- ISBN
- 9780838910115
Paperback
Condition: New
€ 63.98
€ 63.98
Paperback. Unleash innovation potential with creative, serious play
Building a Better Business Using the LEGO(R) SERIOUS PLAY(R) Method delivers a creative approach to enhancing innovation and improving business performance, with the focus on unleashing play. Num Pages: 240 pages, black & white illustrations. BIC Classification: KJM. Category: (P) Professional & Vocational. Dimension: 204 x 203 x 12. Weight in Grams: 390.
- Publisher
- John Wiley & Sons Inc
- Format
- Paperback
- Publication date
- 2014
- Edition
- 1st Edition
- Condition
- New
- SKU
- V9781118832455
- ISBN
- 9781118832455
Paperback
Condition: New
€ 30.99€ 22.34
€ 30.99
€ 22.34
Hardback. BIC Classification: KJ. Category: (P) Professional & Vocational. Weight in Grams: 666.
- Format
- Hardback
- Publication date
- 2017
- Publisher
- ISTE Ltd and John Wiley & Sons Inc United Kingdom
- Condition
- New
- SKU
- V9781786300768
- ISBN
- 9781786300768
Hardback
Condition: New
€ 217.67
€ 217.67
Hardcover. Using the Build, Operate, Transfer (BOT) system, private developers design, finance, construct, and operate revenue-producing public projects, and, at the end of the pay-back period, turn projects over to the community. Num Pages: 424 pages, diagrams, charts, graphs. BIC Classification: KJVD; KNJ; TN. Category: (P) Professional & Vocational. Dimension: 243 x 166 x 29. Weight in Grams: 762.
- Format
- Hardback
- Publication date
- 1996
- Publisher
- John Wiley and Sons Ltd United States
- Edition
- 1st Edition
- Number of pages
- 424
- Condition
- New
- SKU
- V9780471119920
- ISBN
- 9780471119920
Hardback
Condition: New
€ 222.29
€ 222.29
Hardback. Written for large multinationals and emerging firms alike, this book offers a framework and process to help you answer the perennial question of whether you should grow new capabilities internally, access them through licensing or other partnership arrangements, or acquire them by purchasing other companies. Num Pages: 256 pages, Illustrations. BIC Classification: KJC. Category: (G) General (US: Trade). Dimension: 239 x 163 x 23. Weight in Grams: 464.
- Format
- Hardback
- Publication date
- 2012
- Publisher
- Harvard Business Review Press United States
- Number of pages
- 208
- Condition
- New
- SKU
- V9781422143711
- ISBN
- 9781422143711
Hardback
Condition: New
€ 34.99€ 29.66
€ 34.99
€ 29.66
Hardback. Stop being a well-kept secret and start being the go-to choice Your reputation is what people say about you when you're not there. It's your most powerful asset for business growth, career enhancement and freedom of choice in many aspects of life. Yet too many people leave it to chance. Num Pages: 272 pages, illustrations. BIC Classification: KJ; VSC. Category: (P) Professional & Vocational. Dimension: 162 x 236 x 23. Weight in Grams: 538.
- Publisher
- John Wiley & Sons Inc
- Format
- Hardback
- Publication date
- 2016
- Edition
- 1st Edition
- Condition
- New
- SKU
- V9781119274452
- ISBN
- 9781119274452
Hardback
Condition: New
€ 29.20
€ 29.20
Hardcover. The Wall Street Journal predicts that between 50-60 of all goods and services in the U.S. will be sold through network or multi-level marketing methods in this decade. Shows entrepreneurs how to start up and run their own successful, self-replicating network. Num Pages: 224 pages, Ill. BIC Classification: KJMV7; KJVS. Category: (P) Professional & Vocational. Dimension: 234 x 163 x 20. Weight in Grams: 486.
- Format
- Hardback
- Publication date
- 1991
- Publisher
- John Wiley and Sons Ltd United States
- Edition
- 1st Edition
- Number of pages
- 224
- Condition
- New
- SKU
- V9780471536925
- ISBN
- 9780471536925
Hardback
Condition: New
€ 61.72
€ 61.72
Paperback. A super practical guide to building a successful business by spending ninety minutes a day on the stuff that really matters. Num Pages: 192 pages. BIC Classification: KJH; KJM. Category: (P) Professional & Vocational. Dimension: 218 x 141 x 20. Weight in Grams: 260.
- Format
- Paperback
- Publication date
- 2015
- Publisher
- John Wiley and Sons Ltd
- Edition
- 1st Edition
- Condition
- New
- SKU
- V9780857086013
- ISBN
- 9780857086013
Paperback
Condition: New
€ 17.99€ 14.08
€ 17.99
€ 14.08
Hardback. Num Pages: 192 pages, black & white illustrations. BIC Classification: KJMB. Category: (P) Professional & Vocational. Dimension: 236 x 155 x 18. Weight in Grams: 372.
- Format
- Hardback
- Publication date
- 2014
- Publisher
- John Wiley & Sons Inc
- Edition
- 1st Edition
- Condition
- New
- SKU
- V9781118930267
- ISBN
- 9781118930267
Hardback
Condition: New
€ 32.04
€ 32.04
Paperback. You don't need a marketing degree or intensive training to build an attention-grabbing brand; you just need this book - and 30 days. Simon Middleton shows you how to create, manage and communicate your brand profoundly and effectively, in just 30 days, by following 30 clear exercises. Num Pages: 358 pages, black & white line drawings. BIC Classification: KJS. Category: (P) Professional & Vocational. Dimension: 209 x 170 x 20. Weight in Grams: 534.
- Publisher
- John Wiley and Sons Ltd United Kingdom
- Number of pages
- 358
- Format
- Paperback
- Publication date
- 2010
- Edition
- 1st Edition
- Condition
- New
- SKU
- V9781907312427
- ISBN
- 9781907312427
Paperback
Condition: New
€ 26.99€ 19.80
€ 26.99
€ 19.80
Paperback. A well-functioning budget process is more than a set of procedures--it provides a focus for the organization and management to analyze key financial and strategic issues. Series: Wiley Nonprofit Law, Finance, and Management Series. Num Pages: 270 pages, Illustrations. BIC Classification: KJMV1. Category: (P) Professional & Vocational. Dimension: 248 x 191 x 16. Weight in Grams: 542.
- Format
- Paperback
- Publication date
- 1999
- Publisher
- John Wiley & Sons Inc United States
- Edition
- 1st Edition
- Number of pages
- 270
- Condition
- New
- SKU
- V9780471253976
- ISBN
- 9780471253976
Paperback
Condition: New
€ 211.56
€ 211.56
Hardcover. A convenient and up-to-date reference tool for today's financial and nonfinancial managers in public practice and private industry
If the very thought of budgets pushes your sanity over the limit, then this practical, easy-to-use guide is just what you need. Series: Wiley Corporate F&A. Num Pages: 560 pages, ill. BIC Classification: KJMV1. Category: (P) Professional & Vocational. Dimension: 158 x 236 x 42. Weight in Grams: 808.
- Publisher
- John Wiley & Sons Inc United States
- Number of pages
- 560
- Format
- Hardback
- Publication date
- 2011
- Edition
- 4th Edition
- Condition
- New
- SKU
- V9781118096277
- ISBN
- 9781118096277
Hardback
Condition: New
€ 138.47
€ 138.47
Hardcover. Essential Budget Planning for the 21st Century Corporation Today's corporations are more competitive, dynamic, and, consequently, more powerful and successful than ever before. As a result, the days when corporate budgeting was merely an obligatory, routine process of estimating the coming year's revenues and expenses have long ended. Num Pages: 304 pages, Illustrations. BIC Classification: KJMV1. Category: (UP) Postgraduate, Research & Scholarly. Dimension: 235 x 157 x 26. Weight in Grams: 634.
- Format
- Hardback
- Publication date
- 2000
- Publisher
- John Wiley and Sons Ltd United States
- Edition
- 1st Edition
- Number of pages
- 304
- Condition
- New
- SKU
- V9780471392071
- ISBN
- 9780471392071
Hardback
Condition: New
€ 141.13
€ 141.13
Paperback. Num Pages: 132 pages, tables. BIC Classification: JP; KJMV1. Category: (P) Professional & Vocational. Dimension: 212 x 138 x 10. Weight in Grams: 236.
- Format
- Paperback
- Publication date
- 2006
- Publisher
- Nova Science Publishers Inc United States
- Number of pages
- 132
- Condition
- New
- SKU
- V9781594548963
- ISBN
- 9781594548963
Paperback
Condition: New
€ 77.68€ 54.51
€ 77.68
€ 54.51
Hardback. Bubbles and Bonanzas is the first detailed study of British investments and investors in Mexico in the first four decades after independence. Costeloe gives economic history a human face that offers fascinating detail and new information about the origins and scope of British interest in independent Mexico. Num Pages: 262 pages. BIC Classification: 1DBK; 1KBCM; 3JH; KCL; KJK. Category: (G) General (US: Trade). Dimension: 241 x 163 x 25. Weight in Grams: 544.
- Format
- Hardback
- Publication date
- 2011
- Publisher
- Lexington Books United States
- Number of pages
- 262
- Condition
- New
- SKU
- V9780739151198
- ISBN
- 9780739151198
Hardback
Condition: New
€ 147.26
€ 147.26
Paperback. BTEC and Heinemann have joined forces to bring you BTEC's own resources for BTEC Level 3 National Business -- by the BTEC team, for BTEC learners -- to support you every step of the way to BTEC success. Series: Level 3 BTEC National Business. Num Pages: 344 pages, Illustrations (chiefly col.). BIC Classification: 4KVTJ; 4KVTK; 4KVTL; KJBX. Category: (U) Tertiary Education (US: College). Dimension: 273 x 219 x 16. Weight in Grams: 956.
- Publisher
- Pearson Education Limited United Kingdom
- Number of pages
- 344
- Format
- Paperback
- Publication date
- 2010
- Edition
- 3rd edition
- Condition
- New
- SKU
- V9781846906350
- ISBN
- 9781846906350
Paperback
Condition: New
€ 43.90
€ 43.90
Paperback. BTEC and Heinemann have joined forces to bring you BTEC's own resources for BTEC Level 3 National Business -- by the BTEC team, for BTEC learners -- to support you every step of the way to success. Series: Level 3 BTEC National Business. Num Pages: 504 pages, col. Illustrations, col. ports. BIC Classification: 4KVTJ; 4KVTK; 4KVTL; KJ. Category: (UF) Further/Higher Education; (XS) Student text. Dimension: 274 x 221 x 26. Weight in Grams: 1390.
- Publisher
- Pearson Education Limited United Kingdom
- Number of pages
- 504
- Format
- Paperback
- Publication date
- 2001
- Edition
- 3rd Edition
- Condition
- New
- SKU
- V9781846906343
- ISBN
- 9781846906343
Paperback
Condition: New
€ 43.62
€ 43.62
Paperback. Our Full edition Student Book covers all the core and mandatory units required for the Award, Certificate and Extended Certificate, and a wide selection of optional units. Series: BTEC First Business. Num Pages: 448 pages, col. Illustrations. BIC Classification: 4KVTF; 4KVTG; KJB. Category: (U) Tertiary Education (US: College). Dimension: 273 x 221 x 20. Weight in Grams: 1240.
- Publisher
- Pearson Education Limited United Kingdom
- Number of pages
- 448
- Format
- Paperback
- Publication date
- 2013
- Condition
- New
- SKU
- V9781446901366
- ISBN
- 9781446901366
Paperback
Condition: New
€ 41.78
€ 41.78
Paperback. .
- Publisher
- Pearson Education Limited
- Number of pages
- 240
- Format
- Paperback
- Publication date
- 2012
- Edition
- 1st Edition
- Condition
- New
- SKU
- V9781447935568
- ISBN
- 9781447935568
Paperback
Condition: New
€ 35.20
€ 35.20
Paperback. Explores the dangerous and combustible power spies hold over international business. This title presents the story of Allan Pinkerton, the nation's true private eye, and extends through the annals of a rich history that includes tycoons and playboys, presidents and FBI operatives, CEOs and accountants, Cold War veterans and military personnel. Num Pages: 320 pages, black & white illustrations. BIC Classification: JKVK; KJC; KJK. Category: (G) General (US: Trade). Dimension: 204 x 134 x 20. Weight in Grams: 248.
- Publisher
- HarperCollins Publishers Inc United States
- Number of pages
- 320
- Format
- Paperback
- Publication date
- 2011
- Edition
- Reprint
- Condition
- New
- SKU
- V9780061697210
- ISBN
- 9780061697210
Paperback
Condition: New
€ 15.99€ 13.05
€ 15.99
€ 13.05
Hardcover. What principled business leaders can do to solve America's current financial crisis Broke is a startling wake-up call for America and an honest accounting of what our future holds if we don't take charge and change our country for the better. If the business of America is business, then it's up to our business leaders to solve the mess we're in. Num Pages: 352 pages, Illustrations. BIC Classification: 1KBB; KCX; KJM. Category: (P) Professional & Vocational. Dimension: 231 x 164 x 31. Weight in Grams: 560.
- Format
- Hardback
- Publication date
- 2010
- Publisher
- John Wiley & Sons Inc United Kingdom
- Edition
- 1st Edition
- Number of pages
- 352
- Condition
- New
- SKU
- V9780470504611
- ISBN
- 9780470504611
Hardback
Condition: New
€ 35.07
€ 35.07
Paperback. Investigating the financial fraud and misguided power plays that brought down the telecom industry Investigative reporter Om Malik offers an inside look into the telecom bubble and shows how upstarts and veterans alike became victims of what one chief executive aptly described as "high--yield heroin. Num Pages: 334 pages, illustrations. BIC Classification: KJ. Category: (P) Professional & Vocational. Dimension: 221 x 144 x 24. Weight in Grams: 406.
- Format
- Paperback
- Publication date
- 2004
- Publisher
- John Wiley and Sons Ltd United States
- Edition
- 1st Edition
- Number of pages
- 334
- Condition
- New
- SKU
- V9780471660613
- ISBN
- 9780471660613
Paperback
Condition: New
€ 27.47
€ 27.47
Paperback. People have begun to expect more from their jobs than Dilbertesque monotony. Bringing Your Soul to Work links ideas about the soul directly to the realities of the workplace, offering a path for growth and positive change in sync with the job a person already has. Num Pages: 260 pages, illustrations. BIC Classification: JHBL; KJU; KJW. Category: (G) General (US: Trade). Dimension: 93 x 61 x 6. Weight in Grams: 317.
- Format
- Paperback
- Publication date
- 2000
- Publisher
- Berrett-Koehler United States
- Number of pages
- 260
- Condition
- New
- SKU
- V9781576751114
- ISBN
- 9781576751114
Paperback
Condition: New
€ 16.99€ 15.87
€ 16.99
€ 15.87
Hardcover. Build an empire step by step Don't risk a small fortune trying to make a big one. Num Pages: 356 pages, Illustrations, forms. BIC Classification: KJH; KJS. Category: (P) Professional & Vocational. Dimension: 242 x 161 x 26. Weight in Grams: 680.
- Format
- Hardback
- Publication date
- 1997
- Publisher
- John Wiley and Sons Ltd United States
- Edition
- 1st Edition
- Number of pages
- 356
- Condition
- New
- SKU
- V9780471157731
- ISBN
- 9780471157731
Hardback
Condition: New
€ 110.47
€ 110.47
Hardcover. Reveals why the usual tools of strategy are so sorely out of sync with our needs: windows of opportunity close far faster than they once did, many of these opportunities are smaller than they once were, growth rates are uneven across markets, and today's competition is more asymmetrical than ever. Num Pages: 224 pages, illustrations. BIC Classification: KJC. Category: (P) Professional & Vocational. Dimension: 238 x 156 x 21. Weight in Grams: 410.
- Format
- Hardback
- Publication date
- 2015
- Publisher
- John Wiley & Sons Inc
- Edition
- 1st Edition
- Condition
- New
- SKU
- V9781118830093
- ISBN
- 9781118830093
Hardback
Condition: New
€ 38.65
€ 38.65
Paperback. The Enneagram is a psychological system for determining personality types as a path for self-improvement. This book offers instruction for using this tool in the workplace. It includes techniques for bringing out your leadership skills, improving your weaker areas, and preventing conflict. It can help you build relationships with your co-workers. Num Pages: 304 pages, Illustrations. BIC Classification: KJ; VSC. Category: (G) General (US: Trade); (P) Professional & Vocational. Dimension: 223 x 156 x 17. Weight in Grams: 424.
- Format
- Paperback
- Publication date
- 2004
- Publisher
- McGraw-Hill Education - Europe United States
- Edition
- 1st ed
- Number of pages
- 288
- Condition
- New
- SKU
- V9780071439602
- ISBN
- 9780071439602
Paperback
Condition: New
€ 21.99€ 20.56
€ 21.99
€ 20.56
Paperback. .
- Publisher
- McGraw-Hill Education
- Format
- Paperback
- Publication date
- 2016
- Edition
- 3rd Edition
- Condition
- New
- SKU
- V9781259644900
- ISBN
- 9781259644900
Paperback
Condition: New
€ 31.99€ 27.84
€ 31.99
€ 27.84
Hardcover. This text explores how GIS can be integrated into business operations and the benefits that GIS offers. It discusses the various commercially available software and covers the costs and benefits of moving to a GIS system. Num Pages: 360 pages, figs. BIC Classification: KJQ; RGW. Category: (P) Professional & Vocational. Dimension: 239 x 158 x 22. Weight in Grams: 623.
- Format
- Hardback
- Publication date
- 1999
- Publisher
- John Wiley and Sons Ltd United States
- Edition
- 2nd Edition
- Number of pages
- 360
- Condition
- New
- SKU
- V9780471333425
- ISBN
- 9780471333425
Hardback
Condition: New
€ 203.73
€ 203.73
Paperback. This title is split into three parts. The first part deals with the basics of meeting and greeting communications, the second looks at problem solving and verbal communications. Finally part three deals with team work, and managing your boss, your customers and yourself. Num Pages: 312 pages, ill. BIC Classification: JNZ; KJW. Category: (G) General (US: Trade). Dimension: 214 x 137 x 21. Weight in Grams: 470.
- Publisher
- Prentice Hall
- Number of pages
- 312
- Format
- Paperback
- Publication date
- 2011
- Edition
- 1st Edition
- Condition
- New
- SKU
- V9780273757047
- ISBN
- 9780273757047
Paperback
Condition: New
€ 19.99€ 15.60
€ 19.99
€ 15.60
Paperback. Series: Brilliant Business. Num Pages: 240 pages, Illustrations. BIC Classification: KJMB. Category: (P) Professional & Vocational. Dimension: 216 x 137 x 16. Weight in Grams: 362.
- Publisher
- Pearson Education Limited United Kingdom
- Number of pages
- 240
- Format
- Paperback
- Publication date
- 2011
- Edition
- 2nd Edition
- Condition
- New
- SKU
- V9780273744740
- ISBN
- 9780273744740
Paperback
Condition: New
€ 17.99€ 13.99
€ 17.99
€ 13.99
Paperback. In Business, strategy is king. Leadership and hard work are all very well and luck is mighty useful, but it is strategy that makes or breaks a business, organisation or team. Of course, it is easier to talk a good strategic game than it is to execute one. This book will help you turn your words into effective and successful actions. Num Pages: 288 pages. BIC Classification: KJC. Category: (G) General (US: Trade). Dimension: 216 x 135. .
- Publisher
- Pearson Education Limited United Kingdom
- Number of pages
- 288
- Format
- Paperback
- Publication date
- 2016
- Edition
- 1st Edition
- Condition
- New
- SKU
- V9781292107844
- ISBN
- 9781292107844
Paperback
Condition: New
€ 19.99€ 15.56
€ 19.99
€ 15.56
Paperback. Rev. ed. of: Brilliant start-up: how to set up and run a brilliant business. 2008. Series: Brilliant Business. Num Pages: 240 pages. BIC Classification: KJVS; VSC. Category: (P) Professional & Vocational. Dimension: 216 x 139 x 17. Weight in Grams: 364.
- Publisher
- FT Press
- Number of pages
- 240
- Format
- Paperback
- Publication date
- 2011
- Edition
- 2nd Edition
- Condition
- New
- SKU
- V9780273761976
- ISBN
- 9780273761976
Paperback
Condition: New
€ 19.99€ 15.56
€ 19.99
€ 15.56
Paperback. Series: Brilliant Business. Num Pages: 200 pages. BIC Classification: KJMP. Category: (P) Professional & Vocational. Dimension: 216 x 140 x 11. Weight in Grams: 246.
- Publisher
- Pearson Education Limited
- Format
- Paperback
- Publication date
- 2014
- Edition
- 1st Revised edition
- Condition
- New
- SKU
- V9781292083230
- ISBN
- 9781292083230
Paperback
Condition: New
€ 19.99€ 15.47
€ 19.99
€ 15.47
paperback. Series: Brilliant Business. Num Pages: 248 pages, illustrations. BIC Classification: KJMB; KJMP. Category: (P) Professional & Vocational. Dimension: 136 x 216 x 16. Weight in Grams: 376.
- Publisher
- Pearson Business
- Number of pages
- 248
- Format
- Paperback
- Publication date
- 2011
- Edition
- 01st Edition
- Condition
- New
- SKU
- V9780273759362
- ISBN
- 9780273759362
Paperback
Condition: New
€ 19.99€ 15.56
€ 19.99
€ 15.56
Paperback. Series: Brilliant Business. Num Pages: 248 pages, ill. BIC Classification: KJP. Category: (G) General (US: Trade). Dimension: 213 x 136 x 16. Weight in Grams: 374.
- Publisher
- FT Press
- Number of pages
- 248
- Format
- Paperback
- Publication date
- 2011
- Edition
- 3rd Edition
- Condition
- New
- SKU
- V9780273762461
- ISBN
- 9780273762461
Paperback
Condition: New
€ 17.99€ 13.99
€ 17.99
€ 13.99
Paperback. Series: Brilliant Business. Num Pages: 368 pages. BIC Classification: KJS. Category: (G) General (US: Trade). Dimension: 218 x 187 x 19. Weight in Grams: 438.
- Publisher
- FT Press
- Format
- Paperback
- Publication date
- 2016
- Edition
- 3rd Edition
- Condition
- New
- SKU
- V9781292139043
- ISBN
- 9781292139043
Paperback
Condition: New
€ 19.99€ 15.46
€ 19.99
€ 15.46
Paperback. 'Brilliant Customer Service' reveals how to keep the emotional scale tipped in your favour, why silence is never golden, how to turn complaints into opportunities, and provide a brilliant customer experience with little or no money. It includes real case studies from different types of businesses to illustrate the ideas. Series: Brilliant Business. Num Pages: 208 pages, Illustrations. BIC Classification: KJSU. Category: (P) Professional & Vocational. Dimension: 215 x 138 x 13. Weight in Grams: 318.
- Publisher
- Prentice-Hall
- Number of pages
- 208
- Format
- Paperback
- Publication date
- 2010
- Edition
- 1st Edition
- Condition
- New
- SKU
- V9780273738077
- ISBN
- 9780273738077
Paperback
Condition: New
€ 19.99€ 15.56
€ 19.99
€ 15.56