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Business & management

Results 10321 - 10360 of 11277

Business & management

Paperback. 'Brilliant Customer Service' reveals how to keep the emotional scale tipped in your favour, why silence is never golden, how to turn complaints into opportunities, and provide a brilliant customer experience with little or no money. It includes real case studies from different types of businesses to illustrate the ideas. Series: Brilliant Business. Num Pages: 208 pages, Illustrations. BIC Classification: KJSU. Category: (P) Professional & Vocational. Dimension: 215 x 138 x 13. Weight in Grams: 318.
Publisher
Prentice-Hall
Number of pages
208
Format
Paperback
Publication date
2010
Edition
1st Edition
Condition
New
SKU
V9780273738077
ISBN
9780273738077
Paperback
Condition: New

€ 19.99
€ 15.56

Paperback. Series: Brilliant Business. Num Pages: 176 pages, Illustrations. BIC Classification: KJSA. Category: (P) Professional & Vocational. Dimension: 216 x 136 x 12. Weight in Grams: 268.
Publisher
Pearson Education Limited United Kingdom
Number of pages
176
Format
Paperback
Publication date
2009
Edition
1st Edition
Condition
New
SKU
V9780273727347
ISBN
9780273727347
Paperback
Condition: New

€ 17.99
€ 13.99

Paperback. Series: Brilliant Business. Num Pages: 328 pages. BIC Classification: KJB; KJC; KJH; KJM; KJMB; KJMD. Category: (G) General (US: Trade); (P) Professional & Vocational. Dimension: 233 x 157 x 15. Weight in Grams: 500.
Publisher
Pearson Education Limited
Format
Paperback
Publication date
2014
Edition
Revised edition
Condition
New
SKU
V9781292083346
ISBN
9781292083346
Paperback
Condition: New

€ 19.99
€ 15.56

Paperback. A handbook for every aspiring business leader, 'Brilliant Checklists for Entrepreneurs' is packed with hundreds of easy-to-follow, detailed lists that tell you everything you need to know - and everything you need to think about - when starting or growing a business. Series: Brilliant Business. Num Pages: 248 pages. BIC Classification: KJC; KJH. Category: (G) General (US: Trade). Dimension: 232 x 157 x 17. Weight in Grams: 468.
Publisher
Pearson Education Limited United Kingdom
Number of pages
248
Format
Paperback
Publication date
2010
Edition
3rd Edition
Condition
New
SKU
V9780273740803
ISBN
9780273740803
Paperback
Condition: New

€ 19.99
€ 15.56

Paperback. Series: Brilliant Business. Num Pages: 248 pages. BIC Classification: CBW; KJP. Category: (P) Professional & Vocational. Dimension: 218 x 159 x 17. Weight in Grams: 374.
Publisher
Prentice Hall
Number of pages
248
Format
Paperback
Publication date
2011
Edition
2nd Edition
Condition
New
SKU
V9780273744580
ISBN
9780273744580
Paperback
Condition: New

€ 17.99
€ 13.83

Paperback. .
Publisher
Pearson Education Limited United Kingdom
Number of pages
200
Format
Paperback
Publication date
2015
Edition
1st Edition
Condition
New
SKU
V9781292063560
ISBN
9781292063560
Paperback
Condition: New

€ 19.99
€ 15.46

Paperback. Outlines how to design learning interactions (such as meetings and workshops) that enable people to do their best thinking. Using the signature ENGAGE model, this title helps those who bring people together for the purpose of learning, problem-solving, or innovating to develop a clear, high-impact training design that unleashes brilliance. Num Pages: 216 pages, Illustrations. BIC Classification: KJMV2. Category: (P) Professional & Vocational. Dimension: 234 x 187 x 17. Weight in Grams: 426.
Format
Paperback
Publication date
2011
Publisher
Berrett-Koehler United States
Number of pages
216
Condition
New
SKU
V9781605094229
ISBN
9781605094229
Paperback
Condition: New

€ 29.99
€ 21.66

Paperback. A resource to help small business owners successfully market their product or service. Expert marketer and author, Robert Craven explains why it's important to be different from the competition to succeed, helping decide your message, your target audience and what method of communication is most suitable. Series: Startups. Num Pages: 176 pages, Illustrations. BIC Classification: KJMV7; KJS. Category: (G) General (US: Trade). Dimension: 215 x 137 x 14. Weight in Grams: 250. Marketing for Small Business Made Easy. Series: Startups. 176 pages, Illustrations. A resource to help small business owners successfully market their product or service. Expert marketer and author, Robert Craven explains why it's important to be different from the competition to succeed, helping decide your message, your target audience and what method of communication is most suitable. Cateogry: (G) General (US: Trade). BIC Classification: KJMV7; KJS. Dimension: 215 x 137 x 14. Weight: 246.
Format
Paperback
Publication date
2011
Publisher
Crimson Publishing
Edition
2nd edition
Number of pages
176
Condition
New
SKU
V9781854585622
ISBN
9781854585622
Paperback
Condition: New

€ 17.99
€ 13.12

Hardcover. Get heard by being clear and concise The only way to survive in business today is to be a lean communicator. Busy executives expect you to respect and manage their time more effectively than ever. You need to do the groundwork to make your message tight and to the point. Num Pages: 256 pages, black & white illustrations. BIC Classification: KJM. Category: (P) Professional & Vocational. Dimension: 235 x 157 x 22. Weight in Grams: 444.
Format
Hardback
Publication date
2014
Publisher
John Wiley & Sons Inc United States
Edition
1st Edition
Number of pages
240
Condition
New
SKU
V9781118704967
ISBN
9781118704967
Hardback
Condition: New

€ 25.99
€ 18.89

Num Pages: 256 pages. BIC Classification: KJG. Category: (G) General (US: Trade). Dimension: 247 x 165 x 26. Weight in Grams: 494.
Publication date
2015
Publisher
Berrett-Koehler United States
Number of pages
256
Condition
New
SKU
V9781609949563
ISBN
9781609949563
Hardback
Condition: New

€ 30.99
€ 25.14

Paperback. As globalization continues to gathers momentum, the contact between business people from other countries is becoming more and more frequent. This title is a distillation of many years' work and is based on the real-life business situations of their international clients. Num Pages: 216 pages, black & white illustrations. BIC Classification: KJK; KJP. Category: (P) Professional & Vocational. Dimension: 231 x 156 x 13. Weight in Grams: 370.
Publisher
Kogan Page Ltd United Kingdom
Number of pages
216
Format
Paperback
Publication date
2008
Edition
2nd Edition
Condition
New
SKU
V9780749452742
ISBN
9780749452742
Paperback
Condition: New

€ 40.15

Hardback. Num Pages: 256 pages. BIC Classification: KJU. Category: (P) Professional & Vocational. Weight in Grams: 666.
Publisher
John Wiley & Sons Inc United States
Number of pages
256
Format
Hardback
Publication date
2016
Edition
1st Edition
Condition
New
SKU
V9781119064220
ISBN
9781119064220
Hardback
Condition: New

€ 53.33

Hardcover. Get proven guidance to build a market-driven supply chain management system Supply chain management processes have gradually shifted from a supply-driven focus to a demand-driven one in order to better synchronize demand and supply signals. Series: Wiley and SAS Business Series. Num Pages: 320 pages, Illustrations. BIC Classification: KJMV8. Category: (P) Professional & Vocational. Dimension: 229 x 160 x 29. Weight in Grams: 514.
Format
Hardback
Publication date
2013
Publisher
John Wiley & Sons Inc
Edition
1st Edition
Number of pages
320
Condition
New
SKU
V9781118218310
ISBN
9781118218310
Hardback
Condition: New

€ 61.80

Paperback. LEGO is one of the world's best-loved and most familiar brands, adored by generations of children. This book tells the story of a Danish family-owned company that enjoyed decades of success before its inability to keep in step with a rapidly changing market brought it crashing to earth. Num Pages: 320 pages. BIC Classification: KJC; KND. Category: (P) Professional & Vocational; (U) Tertiary Education (US: College). Dimension: 199 x 130 x 21. Weight in Grams: 242.
Publisher
Cornerstone
Format
Paperback
Publication date
2014
Condition
New
SKU
V9781847941176
ISBN
9781847941176
Paperback
Condition: New

€ 14.99
€ 11.61

Paperback. Updated business wisdom from the founder of Dogfish Head, the nation's fastest growing independent craft brewery

Starting with nothing more than a home brewing kit, Sam Calagione turned his entrepreneurial dream into a foamy reality in the form of Dogfish Head Craft Brewery, one of America's best and fastest growing craft breweries. Num Pages: 304 pages, Illustrations. BIC Classification: KJ; KNDF. Category: (P) Professional & Vocational. Dimension: 228 x 151 x 23. Weight in Grams: 394.

Publisher
John Wiley and Sons Ltd United Kingdom
Number of pages
304
Format
Paperback
Publication date
2011
Edition
2nd Revised edition
Condition
New
SKU
V9780470942314
ISBN
9780470942314
Paperback
Condition: New

€ 25.99
€ 19.28

Hardcover. Num Pages: 320 pages, illustrations. BIC Classification: KFFM; KJC; KJK. Category: (P) Professional & Vocational. Dimension: 241 x 199 x 20. Weight in Grams: 724.
Format
Hardback
Publication date
2007
Publisher
Bloomberg Press United States
Number of pages
320
Condition
New
SKU
V9781576602423
ISBN
9781576602423
Hardback
Condition: New

€ 86.78

Hardcover. With a simple and clear exposition, Breakthroughs in Decision Science and Risk Analysis details recent advances in the theory, methods, and applications of decision and risk analysis that can significantly change and improve how we learn from important practical decisions. Editor(s): Cox, Louis Anthony, Jr. Series: Wiley Essentials in Operations Research and Management Science. Num Pages: 328 pages. BIC Classification: GPQ; KJMD; KJT. Category: (P) Professional & Vocational. Dimension: 163 x 242 x 24. Weight in Grams: 568.
Format
Hardback
Publication date
2015
Publisher
John Wiley & Sons Inc
Edition
1st Edition
Condition
New
SKU
V9781118217160
ISBN
9781118217160
Hardback
Condition: New

€ 171.71

Hardcover. Breakthrough! will help executives lead their teams to peerless, unsurpassed performance by helping them define a grand goal and engage the organization to pursue and achieve that goal, no matter how difficult the challenge seems. Num Pages: 244 pages, Illustrations. BIC Classification: KJC. Category: (P) Professional & Vocational; (U) Tertiary Education (US: College). Dimension: 240 x 161 x 25. Weight in Grams: 582.
Format
Hardback
Publication date
2003
Publisher
John Wiley and Sons Ltd United States
Edition
1st Edition
Number of pages
244
Condition
New
SKU
V9780471454403
ISBN
9780471454403
Hardback
Condition: New

€ 39.64

Hardcover. A breakthrough is a discontinuous change that makes new things possible and takes performance in a market to a new level. This book is about creating breakthroughs in large organizations where so much energy is often committed to existing activity. Num Pages: 248 pages, Illustrations. BIC Classification: KJSU. Category: (P) Professional & Vocational. Dimension: 252 x 195 x 20. Weight in Grams: 660.
Format
Hardback
Publication date
2003
Publisher
John Wiley & Sons Inc United Kingdom
Edition
1st Edition
Number of pages
248
Condition
New
SKU
V9780470855393
ISBN
9780470855393
Hardback
Condition: New

€ 68.52

Hardcover. Aims to help nonprofit managers think in new and creative ways about how they define and meet the challenges they face and how to rise above standard practices to lift their organizations to greater performance levels. This book features examples of best practices from innovative organizations in both the corporate and nonprofit worlds. Num Pages: 288 pages, black & white illustrations. BIC Classification: KJM; KJVX. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 238 x 164 x 26. Weight in Grams: 606.
Format
Hardback
Publication date
2002
Publisher
John Wiley & Sons Inc United States
Edition
1st Edition
Number of pages
288
Condition
New
SKU
V9780787955694
ISBN
9780787955694
Hardback
Condition: New

€ 63.27

Paperback. Provides tangible guidelines through examples and suggestions to help people participate in and manage projects more effectively. This book aims to anwser questions such as how can the overall technology project management process be improved, which systems projects should be given resources and approved for action, and others. Num Pages: 342 pages, form. BIC Classification: KJMP. Category: (P) Professional & Vocational. Dimension: 229 x 152 x 17. Weight in Grams: 494.
Format
Paperback
Publication date
2011
Publisher
Taylor & Francis Ltd United Kingdom
Edition
2nd Edition
Number of pages
342
Condition
New
SKU
V9780124499683
ISBN
9780124499683
Paperback
Condition: New

€ 82.88

Hardback. Breakthrough Problem Solving with Action Learning explores why and how action learning groups have been so successful and creative in solving complex problems. Num Pages: 264 pages, black & white illustrations, black & white tables. BIC Classification: KJMD. Category: (G) General (US: Trade). Dimension: 5817 x 3887 x 585. Weight in Grams: 456.
Format
Hardback
Publication date
2012
Publisher
Stanford University Press United States
Number of pages
264
Condition
New
SKU
V9780804774123
ISBN
9780804774123
Hardback
Condition: New

€ 53.99
€ 52.05

Paperback. This work illustrates how two quality management gurus teach health care practitioners to inspire the sense of urgency that is crucial to effective and successful innovation. It builds on an analysis of research and new cases involving health care, as well as examples from other industries. Num Pages: 352 pages, Illustrations. BIC Classification: KJM; MBP. Category: (P) Professional & Vocational. Dimension: 243 x 182 x 26. Weight in Grams: 638.
Format
Paperback
Publication date
2000
Publisher
John Wiley & Sons Inc United States
Edition
1st Edition
Number of pages
352
Condition
New
SKU
V9780787952310
ISBN
9780787952310
Paperback
Condition: New

€ 111.14

Hardcover. * The first book on brands and branding directly written for the nonprofit sector, Building a Breakthrough Nonprofit Brand explains a brand as an organization's North Star, the guiding principle that underpins the mission and makes it values manifest, not just the way it is presented in marketing communications materials. Series: AFP/Wiley Fund Development Series. Num Pages: 336 pages, Illustrations. BIC Classification: JKSN1; KJS; KJVX. Category: (P) Professional & Vocational. Dimension: 235 x 159 x 30. Weight in Grams: 542.
Format
Hardback
Publication date
2010
Publisher
John Wiley and Sons Ltd United Kingdom
Edition
1st Edition
Number of pages
336
Condition
New
SKU
V9780470286913
ISBN
9780470286913
Hardback
Condition: New

€ 56.38

Paperback. Breakthrough Marketing Plans shows how to create simpler and more powerful marketing plans in an age of increasing amounts of data, marketing tactics, and competitive pressure. Num Pages: 256 pages, 62 charts, 2 figures. BIC Classification: KJMV7; KJS. Category: (P) Professional & Vocational. Dimension: 233 x 154 x 17. Weight in Grams: 282.
Publisher
Palgrave Macmillan
Number of pages
256
Format
Paperback
Publication date
2012
Edition
Second Edition, Revised
Condition
New
SKU
V9780230340336
ISBN
9780230340336
Paperback
Condition: New

€ 46.99
€ 39.13

Hardcover. Unlock the secret to creating maximum business value from technology Filled with case studies from leading C-level executives to illustrate concepts discussed, Breakthrough IT is a revolutionary approach to reshaping the corporate information technology function. Num Pages: 240 pages, Illustrations. BIC Classification: KJM. Category: (P) Professional & Vocational. Dimension: 235 x 164 x 20. Weight in Grams: 454.
Format
Hardback
Publication date
2007
Publisher
John Wiley and Sons Ltd United Kingdom
Edition
1st Edition
Number of pages
240
Condition
New
SKU
V9780470124840
ISBN
9780470124840
Hardback
Condition: New

€ 49.99
€ 37.62

Hardcover. This reference offers coverage of aspects of customer service and support. Contributors from companies including Coopers & Lybrand, IBM and Xerox offer advice on creating the corporate culture, establishing and using the right measurements and standards, and short- and long-term strategic planning. Editor(s): Brown, Stanley A. Num Pages: 452 pages, Illustrations. BIC Classification: KJSU. Category: (G) General (US: Trade); (P) Professional & Vocational. Dimension: 243 x 167 x 30. Weight in Grams: 826.
Format
Hardback
Publication date
1998
Publisher
John Wiley and Sons Ltd Canada
Edition
1st Edition
Number of pages
452
Condition
New
SKU
V9780471642329
ISBN
9780471642329
Hardback
Condition: New

€ 47.85

Paperback. Breakthrough Business Negotiation is a definitive guide to negotiating in any business situation. This smart and practical book by Michael Watkins, a leading expert in negotiation at Harvard Business School, presents principles that apply to any negotiation situation and tools to achieve breakthrough results. Num Pages: 320 pages, black & white illustrations. BIC Classification: KJN. Category: (P) Professional & Vocational. Dimension: 233 x 161 x 17. Weight in Grams: 456.
Format
Paperback
Publication date
2010
Publisher
John Wiley & Sons Inc United Kingdom
Edition
1st Edition
Number of pages
320
Condition
New
SKU
V9780470631409
ISBN
9780470631409
Paperback
Condition: New

€ 68.78

Paperback. Catherine Kaputa, one of the world's leading experts on personal branding, gives us the A-Z of maximizing potential, building a recognizable image and getting the edge on the other guys. Num Pages: 296 pages. BIC Classification: KJC; KJH; KJMV7. Category: (G) General (US: Trade). Dimension: 229 x 163 x 21. Weight in Grams: 365. How Smart Entrepreneurs and Intrapreneurs Transform a Small Idea into a Big Brand. 288 pages, Illustrationsstrations. Catherine Kaputa, one of the world's leading experts on personal branding gives us the A-Z of maximizing potential, building a recognizable image and getting the edge on the other guys. Cateogry: (G) General (US: Trade). BIC Classification: KJC; KJH; KJMV7. Dimension: 229 x 163 x 21. Weight: 352.
Format
Paperback
Publication date
2012
Publisher
Nicholas Brealey Publishing
Number of pages
288
Condition
New
SKU
V9781857885811
ISBN
9781857885811
Paperback
Condition: New

€ 17.99
€ 13.17

Paperback. A study of target marketing, this text exposes the advertising industry's strategies for homing in on American consumers. Combining analysis of contemporary practices with an historical perspective, it examines the mid-1970s when mass marketing was dropped in favour of aggressive target marketing. Num Pages: 242 pages, black & white illustrations. BIC Classification: 1KBB; KJSA; KJSM; KNTY. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 228 x 150 x 17. Weight in Grams: 330.
Format
Paperback
Publication date
1998
Publisher
University Of Chicago Press
Number of pages
242
Condition
New
SKU
V9780226817507
ISBN
9780226817507
Paperback
Condition: New

€ 44.83

Hardback. Thoroughly revised new edition of Breaking Through. This book explains the importance of customer centricity to any customer-driven business and outlines how to implement it step-by-step Num Pages: 310 pages, 21 diagrames, 9 black & white tables, 6 figures. BIC Classification: KJSU. Category: (G) General (US: Trade). Dimension: 240 x 157 x 22. Weight in Grams: 612.
Publisher
Palgrave Macmillan
Format
Hardback
Publication date
2014
Edition
2014th Edition
Condition
New
SKU
V9781137395498
ISBN
9781137395498
Hardback
Condition: New

€ 65.06

Paperback. Num Pages: 240 pages. BIC Classification: KJMB. Category: (G) General (US: Trade). Dimension: 212 x 134 x 15. Weight in Grams: 268.
Publisher
Red Wheel/Weiser
Format
Paperback
Publication date
2015
Edition
1st Edition
Condition
New
SKU
V9781632650078
ISBN
9781632650078
Paperback
Condition: New

€ 17.15

Paperback. Offers teams and team leaders new tools for improving alignment and fostering closeness through commitment, loyalty, and trust. When trust is complete, team members move quickly to "close the gaps" and take on more of the load. This allows leaders to focus less on giving orders, and more on the road ahead. Num Pages: 192 pages, illustrations. BIC Classification: KJMD. Category: (G) General (US: Trade). Dimension: 85 x 55 x 5. Weight in Grams: 227.
Format
Paperback
Publication date
2016
Publisher
Berrett-Koehler United States
Number of pages
192
Condition
New
SKU
V9781626566101
ISBN
9781626566101
Paperback
Condition: New

€ 18.99
€ 16.79

Paperback. Num Pages: 208 pages, 7. BIC Classification: JHBL; KJMV2. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 229 x 152 x 13. Weight in Grams: 314.
Format
Paperback
Publication date
2006
Publisher
Cornell University Press United States
Edition
Second
Number of pages
208
Condition
New
SKU
V9780801489983
ISBN
9780801489983
Paperback
Condition: New

€ 43.00

Hardback. This book takes the reader through a journey of how fear of loss progressively creates barriers and bureaucracy that inevitably cause companies to fail - and what leaders need to do to overcome these seemingly impenetrable walls. Num Pages: 220 pages, black & white line drawings. BIC Classification: KJ. Category: (G) General (US: Trade). Dimension: 225 x 154 x 20. Weight in Grams: 366.
Publisher
Gallup Press
Format
Hardback
Publication date
2011
Edition
First Printing
Condition
New
SKU
V9781595620545
ISBN
9781595620545
Hardback
Condition: New

€ 22.00
€ 21.20

Some well known leaders whose costly blunders have made headlines. Examines common mistakes, debunks myths surrounding mistake recovery, and identifies strategies for rebounding. Num Pages: 192 pages, black & white illustrations. BIC Classification: KJB. Category: (G) General (US: Trade); (U) Tertiary Education (US: College). Dimension: 236 x 155 x 18. Weight in Grams: 367.
Publication date
2005
Publisher
Taylor Trade Publishing United States
Number of pages
192
Condition
New
SKU
V9781589791183
ISBN
9781589791183
Hardback
Condition: New

€ 22.40

paperback. America needs a guide that spells out how to work together effectively in groups of various kinds, one that takes account of developments in the field of consensus building and dispute resolution. Enter the concensus-building approach. This book introduces and explains this approach in a step-by-step manner using realistic scenarios. Num Pages: 240 pages, 2 figures, 5 tables. BIC Classification: KJ; LND. Category: (P) Professional & Vocational. Dimension: 217 x 142 x 15. Weight in Grams: 328.
Format
Paperback
Publication date
2006
Publisher
Oxford University Press, U.S.A. United Kingdom
Number of pages
240
Condition
New
SKU
V9780195308365
ISBN
9780195308365
Paperback
Condition: New

€ 23.99
€ 21.70

Paperback. Num Pages: 168 pages, , black & white illustrations. BIC Classification: KJ; VS. Category: (G) General (US: Trade). Dimension: 155 x 228 x 15. Weight in Grams: 238.
Publisher
Manor House Publishing Inc
Format
Paperback
Publication date
2016
Condition
New
SKU
V9781988058139
ISBN
9781988058139
Paperback
Condition: New

€ 26.99
€ 18.48

Hardcover. Presents a performance model that helps your company break away from the competition. This book offers an approach to organizational learning that aims to speed up the learning process and help any company save on their two most valuable resources - time and money. Num Pages: 160 pages, Ill. BIC Classification: KJC; KJU. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 219 x 144 x 17. Weight in Grams: 291.
Format
Hardback
Publication date
2002
Publisher
John Wiley & Sons Inc United States
Edition
1st
Number of pages
160
Condition
New
SKU
V9780787961640
ISBN
9780787961640
Hardback
Condition: New

€ 47.91

Hardcover. New York Times Bestseller How women can make it to the top by adopting the new rules of leadership Women hold just 11 percent of the most senior-level leadership positions in U.S. Corporations a number that hasn't changed in over 30 years. Num Pages: 208 pages, Illustrations. BIC Classification: KJM. Category: (P) Professional & Vocational. Dimension: 235 x 163 x 20. Weight in Grams: 392.
Publisher
John Wiley & Sons Inc
Number of pages
208
Format
Hardback
Publication date
2011
Edition
1st Edition
Condition
New
SKU
V9781118062548
ISBN
9781118062548
Hardback
Condition: New

€ 41.75

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