Business & management
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Business & management
Paperback. In order for performance consultants to make a significant difference in organizations, they need to advance beyond their current focus on improving the individual performance. In this book, Rummler illustrates the next level of performance that he calls Serious Performance Consulting. Num Pages: 196 pages, illustrations. BIC Classification: KJMV2. Category: (P) Professional & Vocational. Dimension: 276 x 219 x 15. Weight in Grams: 514.
- Format
- Paperback
- Publication date
- 2007
- Publisher
- John Wiley & Sons Inc United States
- Edition
- 1st Edition
- Number of pages
- 196
- Condition
- New
- SKU
- V9780787996161
- ISBN
- 9780787996161
Paperback
Condition: New
€ 67.07
€ 67.07
Hardcover.
- Format
- Hardback
- Publication date
- 2003
- Publisher
- Thomas Nelson
- Edition
- 1st Edition
- Number of pages
- 128
- Condition
- New
- SKU
- V9780849996597
- ISBN
- 9780849996597
Hardback
Condition: New
€ 16.99€ 16.98
€ 16.99
€ 16.98
Paperback. Servant Leader Human Resource Management provides a comprehensive conceptual framework based on a dignity enhancing stewardship model that integrates and balances mission achievement with motive, means and ends integrity from both a line manager and human resource department perspective. Num Pages: 274 pages, biography. BIC Classification: HRC; KJC; KJM; KJMV2; KJT; KJWB. Category: (G) General (US: Trade). Dimension: 216 x 140 x 15. Weight in Grams: 353.
- Format
- Paperback
- Publication date
- 2015
- Publisher
- Palgrave Macmillan United Kingdom
- Number of pages
- 274
- Condition
- New
- SKU
- V9781349491414
- ISBN
- 9781349491414
Paperback
Condition: New
€ 66.08
€ 66.08
Hardcover. Servant Leader Human Resource Management provides a comprehensive conceptual framework based on a dignity enhancing stewardship model that integrates and balances mission achievement with motive, means and ends integrity from both a line manager and human resource department perspective. Num Pages: 276 pages, 15 black & white tables. BIC Classification: HRCV; KJMB; KJMD; KJMV2; KJWB. Category: (P) Professional & Vocational. Dimension: 146 x 218 x 21. Weight in Grams: 454.
- Format
- Hardback
- Publication date
- 2014
- Publisher
- Palgrave Macmillan
- Condition
- New
- SKU
- V9781137428363
- ISBN
- 9781137428363
Hardback
Condition: New
€ 138.66
€ 138.66
Hardcover. This highly influential book is filled with prophetic essays on what Greenleaf coined "autocratic leadership" with a holistic approach. Num Pages: 370 pages, index. BIC Classification: KJM. Category: (G) General (US: Trade); (P) Professional & Vocational. Dimension: 218 x 157 x 33. Weight in Grams: 614.
- Publisher
- Paulist Press
- Format
- Hardback
- Publication date
- 2002
- Edition
- 25 Anv
- Condition
- New
- SKU
- V9780809105540
- ISBN
- 9780809105540
Hardback
Condition: New
€ 33.99€ 30.34
€ 33.99
€ 30.34
Hardcover. Servant-leadership may be the answer to the current demand for a more ethical, people-centred leadership where humility, servitude and contribution are key elements. The purpose of this book is to provide an overview of current thinking and empirical research of the determinants, underlying processes and consequences of servant leadership. Num Pages: 255 pages, biography. BIC Classification: KJMB. Category: (P) Professional & Vocational. Dimension: 224 x 136 x 19. Weight in Grams: 408. Developments in Theory and Research. 208 pages, 7, 4 figures, 3 black & white tables. Editor(s): van Dierendonck, Dirk; Patterson, Kathleen A. Servant-leadership may be the answer to the current demand for a more ethical, people-centred leadership where humility, servitude and contribution are key elements. The purpose of this book is to provide an overview of current thinking and empirical research of the determinants, underlying processes and consequences of servant leadership. Cateogry: (P) Professional & Vocational. BIC Classification: KJMB. Dimension: 224 x 136 x 19. Weight: 408.
- Format
- Hardback
- Publication date
- 2010
- Publisher
- Palgrave Macmillan
- Number of pages
- 238
- Condition
- New
- SKU
- V9780230238268
- ISBN
- 9780230238268
Hardback
Condition: New
€ 194.36
€ 194.36
Paperback. Num Pages: 172 pages, b/w illus. BIC Classification: KJ. Category: (G) General (US: Trade). Dimension: 229 x 153 x 14. Weight in Grams: 242.
- Publisher
- Manor House Publishing Inc Canada
- Number of pages
- 172
- Format
- Paperback
- Publication date
- 2007
- Edition
- First Edition
- Condition
- New
- SKU
- V9781897453001
- ISBN
- 9781897453001
Paperback
Condition: New
€ 24.99€ 17.49
€ 24.99
€ 17.49
Hardback. Do you aspire to be a more effective leader who guides your team or organization to higher levels of lasting success? Would you like to look forward to each day and know that you are having a positive impact on the world around you? This is possible for everyone, regardless of your title or position. Num Pages: 224 pages, black & white illustrations, figures. BIC Classification: KJM. Category: (P) Professional & Vocational. Dimension: 164 x 231 x 21. Weight in Grams: 406.
- Format
- Hardback
- Publication date
- 2014
- Publisher
- John Wiley & Sons Inc
- Edition
- 1st Edition
- Condition
- New
- SKU
- V9781118868461
- ISBN
- 9781118868461
Hardback
Condition: New
€ 27.99€ 23.18
€ 27.99
€ 23.18
Paperback / so. Num Pages: black & white illustrations, black & white tables, bibliography. BIC Classification: KJM. Category: (G) General (US: Trade). Dimension: 210 x 148 x 15. Weight in Grams: 354.
- Format
- Paperback
- Publication date
- 2008
- Publisher
- Gabler Verlag United States
- Condition
- New
- SKU
- V9783834912701
- ISBN
- 9783834912701
Paperback
Condition: New
€ 99.45
€ 99.45
Hardcover. A practical approach to better customer experience through service design Service Design for Business helps you transform your customer's experience and keep them engaged through the art of intentional service design. Num Pages: 208 pages. BIC Classification: KJSU. Category: (P) Professional & Vocational. Weight in Grams: 666.
- Publisher
- John Wiley & Sons Inc United States
- Number of pages
- 208
- Format
- Hardback
- Publication date
- 2016
- Edition
- 1st Edition
- Condition
- New
- SKU
- V9781118988923
- ISBN
- 9781118988923
Hardback
Condition: New
€ 32.99€ 23.86
€ 32.99
€ 23.86
Hardcover. Six Sigma is a disciplined, data-driven approach and methodology for eliminating defects in any process, from manufacturing to transactional and from product to service. This interesting new text documents how service and process design and redesign are typically approached. Num Pages: 448 pages, Illustrations. BIC Classification: KJMV5. Category: (P) Professional & Vocational. Dimension: 239 x 167 x 30. Weight in Grams: 792.
- Format
- Hardback
- Publication date
- 2005
- Publisher
- John Wiley & Sons Inc United States
- Number of pages
- 448
- Condition
- New
- Edition
- 1st Edition
- SKU
- V9780471682912
- ISBN
- 9780471682912
Hardback
Condition: New
€ 168.73
€ 168.73
Hardcover. .
- Publisher
- Gabler Verlag
- Format
- Hardback
- Publication date
- 2007
- Edition
- 2007th Edition
- Condition
- New
- SKU
- V9783834906885
- ISBN
- 9783834906885
Hardback
Condition: New
€ 118.95€ 74.83
€ 118.95
€ 74.83
Paperback / so. Series: Fokus Dienstleistungsmarketing. Num Pages: black & white illustrations, black & white tables, bibliography. BIC Classification: KJS. Category: (G) General (US: Trade). Dimension: 210 x 148 x 19. Weight in Grams: 440.
- Format
- Paperback
- Publication date
- 2012
- Publisher
- Gabler Verlag United States
- Condition
- New
- SKU
- V9783834933942
- ISBN
- 9783834933942
Paperback
Condition: New
€ 83.71
€ 83.71
Hardback. This book contains a simple but powerful definition of services based upon a separation between back-stage and front-stage activities. Services deal with front interactions, production and manufacturing with back-stage operations. Teboul uses this distinction to systematically explore the important issues of the field. Series: Insead Business Press. Num Pages: 183 pages, biography. BIC Classification: KJS. Category: (P) Professional & Vocational; (U) Tertiary Education (US: College); (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 240 x 167 x 16. Weight in Grams: 428.
- Publisher
- Palgrave Macmillan
- Number of pages
- 178
- Format
- Hardback
- Publication date
- 2006
- Condition
- New
- SKU
- V9780230006607
- ISBN
- 9780230006607
Hardback
Condition: New
€ 66.65
€ 66.65
Paperback. In the world of industry and management, the service industry is unique. This book provides a comprehensive framework in which to discuss the unique management issues of the service industry, and looks into the special characteristics of services and the conditions necessary for success in the management of service organizations. Num Pages: 254 pages, line drawings, tables, index. BIC Classification: KJU; KNS. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly. Dimension: 228 x 154 x 18. Weight in Grams: 408.
- Format
- Paperback
- Publication date
- 2001
- Publisher
- John Wiley and Sons Ltd United Kingdom
- Edition
- 3rd Edition
- Number of pages
- 254
- Condition
- New
- SKU
- V9780471494393
- ISBN
- 9780471494393
Paperback
Condition: New
€ 54.12
€ 54.12
Paperback. * This text examines why managing the marketing function has become a responsibility for top-level executives; and why the total marketing function is spread throughout the organization and executing marketing has become a responsibility for practically everyone. Num Pages: 536 pages. BIC Classification: KJS. Category: (P) Professional & Vocational. Dimension: 237 x 189 x 22. Weight in Grams: 860.
- Publisher
- John Wiley & Sons Inc
- Format
- Paperback
- Publication date
- 2015
- Edition
- 4th Edition
- Condition
- New
- SKU
- V9781118921449
- ISBN
- 9781118921449
Paperback
Condition: New
€ 73.00
€ 73.00
Paperback. After looking at the specific nature of services and the peculiarities of managing services, the three sides of service management are discussed extensively in this book. Concepts and frameworks are followed by case studies and examples. Num Pages: 544 pages, illustrations. BIC Classification: KJ; KNS. Category: (P) Professional & Vocational. Dimension: 246 x 190 x 28. Weight in Grams: 950.
- Publisher
- Presidio Pr
- Number of pages
- 544
- Format
- Paperback
- Publication date
- 2013
- Edition
- 3 Ill
- Condition
- New
- SKU
- V9780273732037
- ISBN
- 9780273732037
Paperback
Condition: New
€ 115.39
€ 115.39
Hardcover. This book examines critical service-management concepts that have direct application in the retail industry. Case examples from around the world show how to gain customer loyalty, achieve market leadership, and ensure profitability in the retail sector. Editor(s): Kandampully, Jay (Ph.D.). Num Pages: 316 pages, biography. BIC Classification: KJSU; KNPR. Category: (P) Professional & Vocational. Dimension: 163 x 243 x 23. Weight in Grams: 658. 348 pages, 1, black & white illustrations. Editor(s): Kandampully, Jay (Ph.D.). This book examines critical service-management concepts that have direct application in the retail industry. Case examples from around the world show how to gain customer loyalty, achieve market leadership, and ensure profitability in the retail sector. Cateogry: (P) Professional & Vocational. BIC Classification: KJSU; KNPR. Dimension: 163 x 243 x 23. Weight: 658.
- Format
- Hardback
- Publication date
- 2011
- Publisher
- Springer
- Edition
- 2012th Edition
- Condition
- New
- SKU
- V9781461415534
- ISBN
- 9781461415534
Hardback
Condition: New
€ 129.28
€ 129.28
Learn how to use service modelling to streamline and optimize processes! Information about customer needs, the technical composition of services, and service performance are fundamental to effective service management. Service modelling is a structured approach to utilizing this information to improve the way services are delivered. Num Pages: 296 pages, ill. BIC Classification: KJSU; TJ; UGK. Category: (P) Professional & Vocational. Dimension: 251 x 181 x 23. Weight in Grams: 724.
- Publication date
- 2006
- Publisher
- John Wiley and Sons Ltd United Kingdom
- Number of pages
- 296
- Condition
- New
- SKU
- V9780470018071
- ISBN
- 9780470018071
Hardback
Condition: New
€ 153.73
€ 153.73
Hardcover. How Service Orientation Will Change Your Business "The real value of this book is that it makes SOA and Web services, which are critical and business-transforming, crystal-clear to the layman, both business and IT leaders. The book stays focused on the real-world issues facing business and government institutions today. Num Pages: 272 pages, Illustrations. BIC Classification: KJSU. Category: (P) Professional & Vocational. Dimension: 230 x 161 x 24. Weight in Grams: 512.
- Format
- Hardback
- Publication date
- 2006
- Publisher
- John Wiley and Sons Ltd United States
- Number of pages
- 272
- Condition
- New
- Edition
- 1st Edition
- SKU
- V9780471768586
- ISBN
- 9780471768586
Hardback
Condition: New
€ 46.99€ 36.59
€ 46.99
€ 36.59