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Business & management
Results 6337 - 6360 of 9389
Business & management
Hardcover. A practical approach to better customer experience through service design Service Design for Business helps you transform your customer's experience and keep them engaged through the art of intentional service design. Num Pages: 208 pages. BIC Classification: KJSU. Category: (P) Professional & Vocational. Weight in Grams: 666.
- Publisher
- John Wiley & Sons Inc United States
- Number of pages
- 208
- Format
- Hardback
- Publication date
- 2016
- Edition
- 1st Edition
- Condition
- New
- SKU
- V9781118988923
- ISBN
- 9781118988923
Hardback
Condition: New
€ 32.99€ 23.73
€ 32.99
€ 23.73
Hardcover. Six Sigma is a disciplined, data-driven approach and methodology for eliminating defects in any process, from manufacturing to transactional and from product to service. This interesting new text documents how service and process design and redesign are typically approached. Num Pages: 448 pages, Illustrations. BIC Classification: KJMV5. Category: (P) Professional & Vocational. Dimension: 239 x 167 x 30. Weight in Grams: 792.
- Format
- Hardback
- Publication date
- 2005
- Publisher
- John Wiley & Sons Inc United States
- Number of pages
- 448
- Condition
- New
- Edition
- 1st Edition
- SKU
- V9780471682912
- ISBN
- 9780471682912
Hardback
Condition: New
€ 167.64
€ 167.64
Hardcover. .
- Publisher
- Gabler Verlag
- Format
- Hardback
- Publication date
- 2007
- Edition
- 2007th Edition
- Condition
- New
- SKU
- V9783834906885
- ISBN
- 9783834906885
Hardback
Condition: New
€ 118.29€ 74.35
€ 118.29
€ 74.35
Paperback. .
- Publisher
- BCS Learning & Development Limited
- Format
- Paperback
- Publication date
- 2017
- Condition
- New
- SKU
- V9781780172941
- ISBN
- 9781780172941
Paperback
Condition: New
€ 26.99€ 24.30
€ 26.99
€ 24.30
Paperback. In the world of industry and management, the service industry is unique. This book provides a comprehensive framework in which to discuss the unique management issues of the service industry, and looks into the special characteristics of services and the conditions necessary for success in the management of service organizations. Num Pages: 254 pages, line drawings, tables, index. BIC Classification: KJU; KNS. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly. Dimension: 228 x 154 x 18. Weight in Grams: 408.
- Format
- Paperback
- Publication date
- 2001
- Publisher
- John Wiley and Sons Ltd United Kingdom
- Edition
- 3rd Edition
- Number of pages
- 254
- Condition
- New
- SKU
- V9780471494393
- ISBN
- 9780471494393
Paperback
Condition: New
€ 53.72
€ 53.72
Paperback. * This text examines why managing the marketing function has become a responsibility for top-level executives; and why the total marketing function is spread throughout the organization and executing marketing has become a responsibility for practically everyone. Num Pages: 536 pages. BIC Classification: KJS. Category: (P) Professional & Vocational. Dimension: 237 x 189 x 22. Weight in Grams: 860.
- Publisher
- John Wiley & Sons Inc
- Format
- Paperback
- Publication date
- 2015
- Edition
- 4th Edition
- Condition
- New
- SKU
- V9781118921449
- ISBN
- 9781118921449
Paperback
Condition: New
€ 72.78
€ 72.78
Paperback. After looking at the specific nature of services and the peculiarities of managing services, the three sides of service management are discussed extensively in this book. Concepts and frameworks are followed by case studies and examples. Num Pages: 544 pages, illustrations. BIC Classification: KJ; KNS. Category: (P) Professional & Vocational. Dimension: 246 x 190 x 28. Weight in Grams: 950.
- Publisher
- Presidio Pr
- Number of pages
- 544
- Format
- Paperback
- Publication date
- 2013
- Edition
- 3 Ill
- Condition
- New
- SKU
- V9780273732037
- ISBN
- 9780273732037
Paperback
Condition: New
€ 114.63
€ 114.63
Hardcover. How Service Orientation Will Change Your Business "The real value of this book is that it makes SOA and Web services, which are critical and business-transforming, crystal-clear to the layman, both business and IT leaders. The book stays focused on the real-world issues facing business and government institutions today. Num Pages: 272 pages, Illustrations. BIC Classification: KJSU. Category: (P) Professional & Vocational. Dimension: 230 x 161 x 24. Weight in Grams: 512.
- Format
- Hardback
- Publication date
- 2006
- Publisher
- John Wiley and Sons Ltd United States
- Number of pages
- 272
- Condition
- New
- Edition
- 1st Edition
- SKU
- V9780471768586
- ISBN
- 9780471768586
Hardback
Condition: New
€ 46.99€ 36.36
€ 46.99
€ 36.36
Hardcover. Service Oriented Architecture Field Guide for Executives is a fundamental breakthrough in the business and technology perspectives of service oriented architecture (SOA). A valuable resource to help you understand and realize the benefits of SOA in today's companies, this guide will show you how to plan, implement, and achieve SOA value. Num Pages: 228 pages, Illustrations. BIC Classification: KJM. Category: (P) Professional & Vocational. Dimension: 234 x 161 x 22. Weight in Grams: 448.
- Format
- Hardback
- Publication date
- 2008
- Publisher
- John Wiley and Sons Ltd United Kingdom
- Edition
- 1st Edition
- Number of pages
- 228
- Condition
- New
- SKU
- V9780470260913
- ISBN
- 9780470260913
Hardback
Condition: New
€ 51.25
€ 51.25
Paperback. .
- Publisher
- CABI Publishing
- Format
- Paperback
- Publication date
- 2016
- Edition
- 2nd Edition
- Condition
- New
- SKU
- V9781780645452
- ISBN
- 9781780645452
Paperback
Condition: New
€ 52.99€ 47.49
€ 52.99
€ 47.49
Hardcover. This book addresses the many important problems in service operations management, which can be analyzed using two core methodologies: optimization and queueing theory (including numerical simulation of queues). Num Pages: 628 pages, Illustrations. BIC Classification: KJMV5; PBU; TG. Category: (P) Professional & Vocational. Dimension: 236 x 163 x 37. Weight in Grams: 1028.
- Format
- Hardback
- Publication date
- 2010
- Publisher
- John Wiley & Sons Inc United Kingdom
- Edition
- 1st Edition
- Number of pages
- 628
- Condition
- New
- SKU
- V9780470525883
- ISBN
- 9780470525883
Hardback
Condition: New
€ 177.76
€ 177.76
Hardcover. Num Pages: 336 pages, illustrations. BIC Classification: KJMV5; TGP. Category: (P) Professional & Vocational. Dimension: 164 x 239 x 26. Weight in Grams: 682.
- Format
- Hardback
- Publication date
- 2014
- Publisher
- John Wiley & Sons Inc
- Edition
- 1st Edition
- Condition
- New
- SKU
- V9781118108239
- ISBN
- 9781118108239
Hardback
Condition: New
€ 144.86
€ 144.86
Hardback. A guide to improving sales and profits in consumer financial services that stresses the development of a sales and service culture. Num Pages: 230 pages, Ill. BIC Classification: KF; KJSU. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly. Dimension: 235 x 160 x 25. Weight in Grams: 510.
- Format
- Hardback
- Publication date
- 1991
- Publisher
- John Wiley and Sons Ltd United States
- Number of pages
- 230
- Condition
- New
- SKU
- V9780471540304
- ISBN
- 9780471540304
Hardback
Condition: New
€ 281.62
€ 281.62
Hardcover. Awarded the 2011 Best Book Award by the International Association for Management of Technology (IAMOT) this textbook is devised to help in training future service systems engineers and enable them to become more effective in contributing to the needs in strategic differentiation and operational excellence of service enterprises. Num Pages: 720 pages, Illustrations. BIC Classification: KJMV5. Category: (P) Professional & Vocational. Dimension: 235 x 197 x 43. Weight in Grams: 1386.
- Format
- Hardback
- Publication date
- 2010
- Publisher
- John Wiley & Sons Inc United Kingdom
- Edition
- 1st Edition
- Number of pages
- 720
- Condition
- New
- SKU
- V9780470423325
- ISBN
- 9780470423325
Hardback
Condition: New
€ 163.84
€ 163.84
Hardcover. Times have changed. Long gone are our days of being kings of the manufacturing industry, we are now immersed in the world of service where the relationship between an organization and the customer is an integral part of the product offering. Num Pages: 278 pages, black & white illustrations. BIC Classification: KJM; KJU. Category: (P) Professional & Vocational. Dimension: 233 x 162 x 20. Weight in Grams: 554.
- Format
- Hardback
- Publication date
- 2012
- Publisher
- John Wiley & Sons Inc United States
- Edition
- 1st Edition
- Number of pages
- 224
- Condition
- New
- SKU
- V9781118345566
- ISBN
- 9781118345566
Hardback
Condition: New
€ 34.79
€ 34.79
Paperback. .
- Publisher
- Cambridge University Press United Kingdom
- Number of pages
- 295
- Format
- Paperback
- Publication date
- 2014
- Condition
- New
- SKU
- V9780521124324
- ISBN
- 9780521124324
Paperback
Condition: New
€ 37.35
€ 37.35
Paperback. "A frank, thorough history and review of service--learning. Service--Learning is a critical piece of the large service--learning movement. It is an ideal guide for new service--learning professionals, faculty members, academic or service administrators, and hopefully, public policymakers. Num Pages: 304 pages, illustrations. BIC Classification: HBT; JH; JNM; KJ. Category: (G) General (US: Trade); (P) Professional & Vocational; (UU) Undergraduate. Dimension: 154 x 229 x 21. Weight in Grams: 446.
- Format
- Paperback
- Publication date
- 1999
- Publisher
- John Wiley & Sons Inc United States
- Number of pages
- 304
- Condition
- New
- Edition
- 1st Edition
- SKU
- V9780787943172
- ISBN
- 9780787943172
Paperback
Condition: New
€ 47.44
€ 47.44
Hardcover. The human factors that affect services marketing are dealt with in this volume. It aims to help students understand how to implement strategies in international and domestic service business. Num Pages: 592 pages, Ill. BIC Classification: KJS; KNS. Category: (UU) Undergraduate. Dimension: 234 x 194 x 32. Weight in Grams: 1000.
- Format
- Hardback
- Publication date
- 1997
- Publisher
- John Wiley and Sons Ltd United States
- Edition
- 1st Edition
- Number of pages
- 592
- Condition
- New
- SKU
- V9780471180340
- ISBN
- 9780471180340
Hardback
Condition: New
€ 291.68
€ 291.68
Paperback. In order to deliver excellent service quality, it is critical to understand, create and deliver real value to all stakeholders. The second edition of Services Marketing Management has been thoroughly revised and restructured to provide the students with an overview of services marketing from this clear strategic orientation. Num Pages: 572 pages, Illustrations. BIC Classification: KJ. Category: (P) Professional & Vocational. Dimension: 258 x 196 x 27. Weight in Grams: 1184.
- Format
- Paperback
- Publication date
- 2006
- Publisher
- John Wiley and Sons Ltd United Kingdom
- Edition
- 2nd Edition
- Number of pages
- 572
- Condition
- New
- SKU
- V9780470091166
- ISBN
- 9780470091166
Paperback
Condition: New
€ 71.50
€ 71.50
Hardcover. Many local and community non-profits now shoulder an increasing share of society's mandate to care for those in need. This work is a collection of advice from both researchers and service providers offering leaders the practical guidance they need for the rapidly evolving future. Num Pages: 305 pages, Ill. BIC Classification: JFF; JKSN1; KJVX. Category: (P) Professional & Vocational; (XV) Technical / Manuals. Dimension: 235 x 160 x 25. Weight in Grams: 529.
- Format
- Hardback
- Publication date
- 2000
- Publisher
- John Wiley & Sons Inc United States
- Edition
- 1st Edition
- Number of pages
- 305
- Condition
- New
- SKU
- V9780787942960
- ISBN
- 9780787942960
Hardback
Condition: New
€ 51.99€ 40.17
€ 51.99
€ 40.17
Hardback. Editor(s): Shinkai, Naoko; Hirakawa, Hitoshi; Lal, Kaushalesh; Tokumaru, Norio. Num Pages: 192 pages, 29 black & white illustrations, 34 black & white tables. BIC Classification: KJD; KN. Category: (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 241 x 159 x 15. Weight in Grams: 428.
- Format
- Hardback
- Publication date
- 2013
- Publisher
- Taylor & Francis Ltd United Kingdom
- Edition
- 1st Edition
- Number of pages
- 192
- Condition
- New
- SKU
- V9780415639453
- ISBN
- 9780415639453
Hardback
Condition: New
€ 171.54€ 152.11
€ 171.54
€ 152.11
Paperback. Known in the trade as 'The Coffee Boys', John Richardson and Hugh Gilmartin have a wealth of experience in the coffee shop business. This book is a distillation of their experience of the many dozens of coffee and sandwich businesses they have opened. Num Pages: 224 pages, Illustrations. BIC Classification: KJVS. Category: (G) General (US: Trade). Dimension: 243 x 168 x 15. Weight in Grams: 494.
- Publisher
- How to Books
- Number of pages
- 197
- Format
- Paperback
- Publication date
- 2010
- Edition
- Pap/Psc
- Condition
- New
- SKU
- V9781845283278
- ISBN
- 9781845283278
Paperback
Condition: New
€ 19.99€ 15.06
€ 19.99
€ 15.06
Paperback. Many businesses are run through companies but there are legal implications and careful consideration is required before forming a limited company. This guide sets out the pros and cons of such a venture and shows how to proceed and operate a limited company. Num Pages: 204 pages, Illustrations. BIC Classification: KJV. Category: (G) General (US: Trade). Dimension: 232 x 156 x 14. Weight in Grams: 342.
- Publisher
- Constable and Robinson United Kingdom
- Number of pages
- 200
- Format
- Paperback
- Publication date
- 2012
- Edition
- 5th UK ed.
- Condition
- New
- SKU
- V9781845284879
- ISBN
- 9781845284879
Paperback
Condition: New
€ 17.99€ 13.43
€ 17.99
€ 13.43
Hardcover. Num Pages: 304 pages. BIC Classification: KJMB. Category: (P) Professional & Vocational. Dimension: 162 x 230 x 24. Weight in Grams: 500.
- Format
- Hardback
- Publication date
- 2015
- Publisher
- John Wiley & Sons Inc
- Edition
- 1st Edition
- Condition
- New
- SKU
- V9781119003953
- ISBN
- 9781119003953
Hardback
Condition: New
€ 30.99€ 24.03
€ 30.99
€ 24.03