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Business & management
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Business & management
paperback. Customer satisfaction and loyalty has been one of the largest areas of market research for the past twenty years, and interest in it continues to increase. This title examines how to research customer satisfaction from both a client and a supplier perspective, and how to get the best results from that research. Series: Market Research in Practice. Num Pages: 272 pages, 1, black & white illustrations. BIC Classification: KJSM. Category: (P) Professional & Vocational. Dimension: 233 x 163 x 15. Weight in Grams: 398.
- Format
- Paperback
- Publication date
- 2005
- Publisher
- Kogan Page Ltd United Kingdom
- Edition
- 1st Edition
- Number of pages
- 272
- Condition
- New
- SKU
- V9780749443368
- ISBN
- 9780749443368
Paperback
Condition: New
€ 44.99€ 39.81
€ 44.99
€ 39.81
Paperback. Facilitation is emerging as an exciting profession. It is being used in a wide range of situations and occupations, including workplaces, leisure and health activities, organizational planning and community development. This title deals with this topic and is suitable for managers, staff developers, innovators, and social and community workers. Num Pages: 256 pages, 1, black & white illustrations. BIC Classification: JNRV; JNT; KJMV2. Category: (P) Professional & Vocational; (U) Tertiary Education (US: College). Dimension: 234 x 158 x 15. Weight in Grams: 390.
- Format
- Paperback
- Publication date
- 2002
- Publisher
- Kogan Page Ltd United Kingdom
- Number of pages
- 256
- Condition
- New
- SKU
- V9780749438265
- ISBN
- 9780749438265
Paperback
Condition: New
€ 40.99€ 36.49
€ 40.99
€ 36.49
Hardcover.
- Format
- Hardback
- Publication date
- 2007
- Publisher
- CABI Publishing United Kingdom
- Edition
- First
- Number of pages
- 592
- Condition
- New
- SKU
- V9781845933234
- ISBN
- 9781845933234
Hardback
Condition: New
€ 146.74
€ 146.74
Paperback. Providing a wide range of case studies in sustainable tourism planning, this authoritative work presents cases at both international and national levels as well as on a regional, sub-regional, urban, local and site scale. Num Pages: 356 pages. BIC Classification: KJU; KNSG. Category: (UU) Undergraduate. Dimension: 241 x 173 x 18. Weight in Grams: 748.
- Format
- Paperback
- Publisher
- CABI Publishing United Kingdom
- Number of pages
- 356
- Condition
- New
- SKU
- V9781780646817
- ISBN
- 9781780646817
Paperback
Condition: New
€ 56.86
€ 56.86
Hardcover. Benchmarking is a buzzword of the 1990s that desribes a method for comparing different companies, by measuring various data, performance and goals. This book focuses on the methodological aspects of the right selection of benchmarking partners. Editor(s): Wober, Karl W. Num Pages: 288 pages, Illustrations. BIC Classification: KJM; KNSG; KNSH. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly. Dimension: 242 x 165 x 25. Weight in Grams: 672. 288 pages, Illustrations. Editor(s): Wober, Karl W. Benchmarking is a buzzword of the 1990s that desribes a method for comparing different companies, by measuring various data, performance and goals. This book focuses on the methodological aspects of the right selection of benchmarking partners. Cateogry: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly. BIC Classification: KJM; KNSG; KNSH. Dimension: 242 x 165 x 25. Weight: 672.
- Format
- Hardback
- Publication date
- 2002
- Publisher
- CABI
- Edition
- First
- Number of pages
- 288
- Condition
- New
- SKU
- V9780851995533
- ISBN
- 9780851995533
Hardback
Condition: New
€ 139.41
€ 139.41
Paperback. 384 pages, Illustrations. An approachable text which provides clear guidance for students and practitioners of forestry on how to manage budgets and accounts. The reader is led through the process in a series of steps covering the methodology and rationale, accompanied by worked examples. Cateogry: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. BIC Classification: KJMV1; TVR. Dimension: 232 x 154 x 22. Weight: 608.
- Format
- Paperback
- Publication date
- 2001
- Publisher
- CABI
- Edition
- First
- Number of pages
- 384
- Condition
- New
- SKU
- V9780851993287
- ISBN
- 9780851993287
Paperback
Condition: New
€ 68.31
€ 68.31
hardcover. This title focuses on the diverse subject of consumer psychology as applied to the fields of tourism, hospitality and leisure. It provides a general review of current thinking and presents several theories and methods of analysis. Editor(s): etc. Num Pages: 400 pages, Illustrations , maps. BIC Classification: JM; KJSM; KNSG; KNSP. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 166 x 246 x 28. Weight in Grams: 762.
- Format
- Hardback
- Publication date
- 1999
- Publisher
- CABI Publishing United Kingdom
- Number of pages
- 400
- Condition
- New
- SKU
- V9780851993225
- ISBN
- 9780851993225
Hardback
Condition: New
€ 172.58
€ 172.58
Paperback. An illuminating account of Dong Mingzhu and Gree - China's leading female business leaders whose company Gree is an industry giant. Series: China's Leading Entrepreneurs and Enterprises. Num Pages: 256 pages, approx. 10 black and white illustrations. BIC Classification: BGB; KJH. Category: (P) Professional & Vocational. Dimension: 216 x 138. .
- Format
- Paperback
- Publication date
- 2017
- Publisher
- LID Publishing United Kingdom
- Number of pages
- 256
- Condition
- New
- SKU
- V9781911498308
- ISBN
- 9781911498308
Paperback
Condition: New
€ 13.99€ 11.85
€ 13.99
€ 11.85
Hardcover. A rare insight into the corridors of the world's leading management consultancy firm - and how one man rose to the top. Num Pages: 288 pages, Black & White images. BIC Classification: BGBA; KJL. Category: (P) Professional & Vocational. Dimension: 244 x 165 x 24. Weight in Grams: 622.
- Format
- Hardback
- Publication date
- 2016
- Publisher
- Lid Publishing
- Condition
- New
- SKU
- V9781910649657
- ISBN
- 9781910649657
Hardback
Condition: New
€ 26.99€ 20.53
€ 26.99
€ 20.53
Hardcover.
- Format
- Hardback
- Publication date
- 2014
- Publisher
- LID Publishing United Kingdom
- Number of pages
- 368
- Condition
- New
- SKU
- V9781907794414
- ISBN
- 9781907794414
Hardback
Condition: New
€ 26.99€ 20.53
€ 26.99
€ 20.53
Paperback. The five crucial dimensions that companies must improve in order to succeed in today's disrupted world. Num Pages: 248 pages. BIC Classification: KJMB; KJR. Category: (P) Professional & Vocational. Dimension: 234 x 156 x 18. Weight in Grams: 431.
- Format
- Paperback
- Publication date
- 2017
- Publisher
- Lid Publishing
- Edition
- New edition
- Condition
- New
- SKU
- V9780996943321
- ISBN
- 9780996943321
Paperback
Condition: New
€ 23.99€ 17.93
€ 23.99
€ 17.93
hardcover. Part of an annual series dedicated to the discussion of the studies in the application of management science to the solution of significant managerial decision making problems. This volume deals with the applications of mathematical programming to Multi-criteria decision making, Supply chain management, Performance management, and Risk analysis. Editor(s): Lawrence, Kenneth D. Series: Applications of Management Science. Num Pages: 240 pages, black & white illustrations. BIC Classification: KCH; KJMD. Category: (P) Professional & Vocational. Dimension: 234 x 156 x 14. Weight in Grams: 514.
- Format
- Hardback
- Publication date
- 2004
- Publisher
- Emerald Group Publishing Limited United States
- Edition
- 1st Edition
- Number of pages
- 240
- Condition
- New
- SKU
- V9780762310951
- ISBN
- 9780762310951
Hardback
Condition: New
€ 141.52
€ 141.52
New Research on Labor Relations and the Performance of University HR/I...
. Ed(S): Kaufman, Bruce E.; Lewin, David
hardcover. This volume presents five studies on key dimensions of union-management relations. Topics examined include union representation, financial consequences of unionism and wage determination, workplace innovation, and conflict resolution in unionized enterprises in North America. Editor(s): Kaufman, Bruce E.; Lewin, David. Series: Advances in Industrial and Labor Relations. Num Pages: 244 pages, black & white illustrations. BIC Classification: 1KBB; JHBL; JNMN; KJW; KNXB2. Category: (P) Professional & Vocational. Dimension: 234 x 156 x 14. Weight in Grams: 520.
- Format
- Hardback
- Publication date
- 2001
- Publisher
- Emerald Group Publishing Limited United States
- Edition
- 1st Edition
- Number of pages
- 244
- Condition
- New
- SKU
- V9780762307500
- ISBN
- 9780762307500
Hardback
Condition: New
€ 157.63
€ 157.63
hardcover. Focuses on the forces that perpetuate or mitigate unethical behavior in groups. This volume reflects on these forces and their role in unethical behavior. It contains articles that underscore the importance of considering the role that groups play in unethical behavior. Editor(s): Tenbrunsel, Ann E.; Wageman, R. Series Editor(s): Mannix, Elizabeth A.; Neale, Margaret Ann. Series: Research on Managing Groups & Teams. Num Pages: 296 pages, 1, black & white illustrations. BIC Classification: KJMV2; KJU. Category: (P) Professional & Vocational. Dimension: 234 x 156 x 17. Weight in Grams: 592.
- Format
- Hardback
- Publication date
- 2006
- Publisher
- Emerald Group Publishing Limited United States
- Number of pages
- 296
- Condition
- New
- Edition
- Illustrated
- SKU
- V9780762313006
- ISBN
- 9780762313006
Hardback
Condition: New
€ 128.97
€ 128.97
hardcover. Most universities do not teach meta-thinking so it is logical that company thinkers may not really understand how to think and decide upon important issues. This volume explores how such thinking can be employed to improve the thinking of those who are responsible for core performance. Editor(s): Woodside, Arch G. Series: Advances in Business Marketing and Purchasing. Num Pages: 672 pages, black & white illustrations. BIC Classification: KJMD. Category: (P) Professional & Vocational. Dimension: 291 x 363 x 57. Weight in Grams: 1114.
- Format
- Hardback
- Publication date
- 2003
- Publisher
- Emerald Group Publishing Limited United States
- Number of pages
- 672
- Condition
- New
- SKU
- V9780762310463
- ISBN
- 9780762310463
Hardback
Condition: New
€ 140.32
€ 140.32
Multi-Level Issues in Organizational Behavior and Strategy
. Ed(S): Yammarino, Francis J. (School Of Man...
hardcover. Part of a series that aims to present timely, scholarly work on multiple levels of analysis, multi-level theory, research, and methods. The focus is on critical essays, theoretical work, empirical studies, methodological developments, analytical techniques, and philosophical treatments. Editor(s): Yammarino, Francis J. (School of Management, Binghampton University, New York, USA); Dansereau, Fred. Series: Research in Multi-level Issues. Num Pages: 380 pages, black & white illustrations. BIC Classification: KJU. Category: (P) Professional & Vocational. Dimension: 234 x 156 x 22. Weight in Grams: 708.
- Format
- Hardback
- Publication date
- 2003
- Publisher
- Emerald Group Publishing Limited United States
- Number of pages
- 380
- Condition
- New
- SKU
- V9780762310395
- ISBN
- 9780762310395
Hardback
Condition: New
€ 140.78
€ 140.78
Essays by Distinguished Marketing Scholars of the Society for Marketin...
. Ed(S): Woodside, Arch G.; Moore, E. (Univer...
hardcover. This volume presents a collection of papers written by senior marketing scholars based on their presentations upon receiving the "Society for Marketing Advances Distinguished Marketing Scholar Award". Editor(s): Woodside, Arch G.; Moore, E. (University of South Carolina, USA). Series: Advances in Business Marketing and Purchasing. Num Pages: 236 pages, black & white illustrations. BIC Classification: KJMV8; KJS. Category: (P) Professional & Vocational. Dimension: 234 x 156 x 14. Weight in Grams: 509.
- Format
- Hardback
- Publication date
- 2002
- Publisher
- Emerald Group Publishing Limited United States
- Number of pages
- 236
- Condition
- New
- Edition
- 1st Edition
- SKU
- V9780762308699
- ISBN
- 9780762308699
Hardback
Condition: New
€ 140.32
€ 140.32
hardcover. Part of the "Advances in Applied Microeconomics" series, this volume contains 11 chapters, which cover theoretical and empirical contributions. It examines theoretical models of incomplete information; product innovations in services; and both advertising and product differentiation, including generic advertising, advertising bans and more. Editor(s): Baye, Michael R.; Nelson, J.P. Series: Advances in Applied Micro-economics. Num Pages: 308 pages, black & white illustrations. BIC Classification: KJSA. Category: (P) Professional & Vocational. Dimension: 234 x 156 x 19. Weight in Grams: 609.
- Format
- Hardback
- Publication date
- 2001
- Publisher
- Emerald Group Publishing Limited United States
- Number of pages
- 308
- Condition
- New
- SKU
- V9780762308231
- ISBN
- 9780762308231
Hardback
Condition: New
€ 141.67
€ 141.67
hardcover. Part of a series that aims to present scholarly work on multiple levels of analysis, multi-level theory, research, and methods, this title focuses on 'critical essays', theoretical work, empirical studies, methodological developments, analytical techniques, and philosophical treatments. Editor(s): Yammarino, F.J.; Dansereau, F. (State University of New York at Buffalo, NY, USA). Series: Research in Multi-level Issues. Num Pages: 420 pages, 1, black & white illustrations. BIC Classification: KJ; KN. Category: (P) Professional & Vocational. Dimension: 234 x 156 x 23. Weight in Grams: 763.
- Format
- Hardback
- Publication date
- 2002
- Publisher
- Emerald Group Publishing Limited United States
- Number of pages
- 420
- Condition
- New
- Edition
- Illustrated
- SKU
- V9780762308057
- ISBN
- 9780762308057
Hardback
Condition: New
€ 140.78
€ 140.78
Hardcover. Getting it Right is a manual for corporate managers responsible for company operations in poor and politically unstable societies. Managers can analyse their own interactions with local communities, so that they can more effectively accomplish their production goals and ensure local communities are better off as a result. Num Pages: 240 pages, Illustrations. BIC Classification: KJK. Category: (P) Professional & Vocational. Dimension: 242 x 164 x 19. Weight in Grams: 470.
- Format
- Hardback
- Publication date
- 2009
- Publisher
- Greenleaf
- Condition
- New
- SKU
- V9781906093198
- ISBN
- 9781906093198
Hardback
Condition: New
€ 51.23
€ 51.23
hardcover. This book uncovers and makes visible grassroots leadership and change on college campuses. Num Pages: 368 pages, Illustrations. BIC Classification: KJMB. Category: (P) Professional & Vocational. Dimension: 5817 x 3887 x 661. Weight in Grams: 626.
- Format
- Hardback
- Publication date
- 2011
- Publisher
- Stanford University Press United States
- Edition
- 1st Edition
- Number of pages
- 368
- Condition
- New
- SKU
- V9780804776479
- ISBN
- 9780804776479
Hardback
Condition: New
€ 149.99
€ 149.99
hardcover. Second, this volume should stimulate more discussion between social psychologists and organizational researchers on issues of legitimacy and future directions for understanding legitimacy processes. Editor(s): Johnson, Cathryn. Series: Research in the Sociology of Organizations. Num Pages: 280 pages, black & white illustrations. BIC Classification: KJU. Category: (P) Professional & Vocational. Dimension: 234 x 156 x 17. Weight in Grams: 571.
- Format
- Hardback
- Publication date
- 2004
- Publisher
- Emerald Group Publishing Limited United States
- Number of pages
- 280
- Condition
- New
- SKU
- V9780762310081
- ISBN
- 9780762310081
Hardback
Condition: New
€ 141.67
€ 141.67
paperback. Provides a theoretical framework which helps the reader make sense of the detail contained in the later case studies. This title shows how choosing a particular concept of quality has significant political and organizational consequences and also discusses how quality may be measured. Editor(s): Pollitt, Christopher; Bouckaert, Geert. Num Pages: 208 pages, 1, black & white illustrations. BIC Classification: 1D; JFF; KJM. Category: (P) Professional & Vocational; (U) Tertiary Education (US: College). Dimension: 216 x 138 x 10. Weight in Grams: 243.
- Format
- Paperback
- Publication date
- 1995
- Publisher
- SAGE Publications Ltd United Kingdom
- Number of pages
- 208
- Condition
- New
- Edition
- 1st Edition
- SKU
- V9780803974654
- ISBN
- 9780803974654
Paperback
Condition: New
€ 75.23
€ 75.23
hardcover. Num Pages: 240 pages. BIC Classification: KJC. Category: (G) General (US: Trade). Dimension: 219 x 150 x 28. Weight in Grams: 368. Some light scuffing, dustjacket has a small tear, otherwise a very good copy.
- Format
- Hardback
- Publication date
- 2015
- Publisher
- PublicAffairs
- Condition
- Used, Very Good
- SKU
- KRF2233510
- ISBN
- 9781610394741
Hardback
Condition: Used, Very Good
€ 16.99€ 7.28
€ 16.99
€ 7.28