Management & management techniques
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Management & management techniques
Customer-Driven Supply Chains: From Glass Pipelines to Open Innovation...
Lyons, Andrew C., Coronado Mondragon, Adrian ...
Hardcover. This book explores lean thinking, with case studies illustrating lean supply chains. Coverage includes mass customisation, agility, information sharing and the bullwhip effect. Also introduced is a methodology for measuring the performance of supply chains. Series: Decision Engineering. Num Pages: 195 pages, 81 black & white illustrations, 69 black & white tables, biography. BIC Classification: KJMV8. Category: (P) Professional & Vocational. Dimension: 161 x 243 x 17. Weight in Grams: 456. Strategies for Lean and Agile Supply Chain Design. Series: Decision Engineering. 212 pages, 1, black & white illustrations. This book explores lean thinking, with case studies illustrating lean supply chains. Coverage includes mass customisation, agility, information sharing and the bullwhip effect. Also introduced is a methodology for measuring the performance of supply chains. Cateogry: (P) Professional & Vocational. BIC Classification: KJMV8. Dimension: 161 x 243 x 17. Weight: 456.
- Format
- Hardback
- Publication date
- 2012
- Publisher
- Springer
- Edition
- 2012th Edition
- Number of pages
- 280
- Condition
- New
- SKU
- V9781846288753
- ISBN
- 9781846288753
Hardback
Condition: New
€ 194.32
€ 194.32
Hardback. The practical, expert guide to reaching the new consumer
Customer-Centric Marketing is a comprehensive game plan on succeeding in the new marketing landscape by focusing on the customer. Num Pages: 176 pages. BIC Classification: KJMV7; KJS. Category: (P) Professional & Vocational. Dimension: 238 x 161 x 21. Weight in Grams: 348.
- Publisher
- John Wiley & Sons Inc
- Format
- Hardback
- Publication date
- 2015
- Edition
- 1st Edition
- Condition
- New
- SKU
- V9781119092896
- ISBN
- 9781119092896
Hardback
Condition: New
€ 25.99€ 16.77
€ 25.99
€ 16.77
Paperback. Series: Unternehmenskooperation und Netzwerkmanagement. Num Pages: 359 pages, 39 black & white illustrations, 19 black & white tables. BIC Classification: KJMV7. Category: (P) Professional & Vocational. Dimension: 210 x 148 x 19. Weight in Grams: 473.
- Format
- Paperback
- Publication date
- 2003
- Publisher
- Deutscher Universitats-Verlag Germany
- Number of pages
- 359
- Condition
- New
- SKU
- V9783824477661
- ISBN
- 9783824477661
Paperback
Condition: New
€ 94.73
€ 94.73
Hardcover. Your business success is now forever linked to the success of your customers Customer Success is the groundbreaking guide to the exciting new model of customer management. Business relationships are fundamentally changing. In the world B.C. Num Pages: 288 pages. BIC Classification: KJMV1. Category: (P) Professional & Vocational. Weight in Grams: 666.
- Publisher
- John Wiley & Sons Inc
- Format
- Hardback
- Publication date
- 2016
- Edition
- 1st Edition
- Condition
- New
- SKU
- V9781119167969
- ISBN
- 9781119167969
Hardback
Condition: New
€ 32.99€ 23.55
€ 32.99
€ 23.55
Paperback. The new, 3rd edition of the Customer Service Pocketbook will be published in October 2013. The book is for everyone who contributes, directly or indirectly, to giving the customer excellent service. It has been fully revised to reflect the challenges of responding to customers' needs via a variety of different channels including social media. Num Pages: 112 pages, illustrations. BIC Classification: KJM; KJSU. Category: (P) Professional & Vocational. Dimension: 109 x 180 x 6. Weight in Grams: 114.
- Publisher
- Management Pocketbooks
- Number of pages
- 112
- Format
- Paperback
- Publication date
- 2013
- Edition
- 3rd Revised edition
- Condition
- New
- SKU
- V9781906610555
- ISBN
- 9781906610555
Paperback
Condition: New
€ 16.99€ 16.47
€ 16.99
€ 16.47
Paperback. An insightful look at how touch, taste, smell, sound, and appearance effect how customers relate to products on a sensory level, and how small sensory changes can make a huge impact. Customer Sense describes how managers can use this knowledge to improve packaging, branding, and advertising to captivate the consumer's senses. Num Pages: 198 pages, 1 black & white illustrations, 7 colour illustrations, biography. BIC Classification: KC; KJC; KJM; KJMV6; KJS; KJT. Category: (G) General (US: Trade). Dimension: 158 x 235 x 17. Weight in Grams: 322.
- Publisher
- Palgrave Macmillan
- Format
- Paperback
- Publication date
- 2015
- Edition
- 1st ed. 2013
- Condition
- New
- SKU
- V9781349344420
- ISBN
- 9781349344420
Paperback
Condition: New
€ 53.37€ 47.53
€ 53.37
€ 47.53
Paperback. Series: Betriebswirtschaftslehre Fur Technologie Und Innovation. Num Pages: 372 pages, 10 black & white illustrations, 58 black & white tables. BIC Classification: KJMV6; KJS. Category: (P) Professional & Vocational. Dimension: 210 x 148 x 20. Weight in Grams: 470.
- Format
- Paperback
- Publication date
- 2005
- Publisher
- Deutscher Universitats-Verlag Germany
- Number of pages
- 372
- Condition
- New
- SKU
- V9783835001510
- ISBN
- 9783835001510
Paperback
Condition: New
€ 94.83
€ 94.83
Paperback. .
- Publisher
- Pearson Education Limited United Kingdom
- Number of pages
- 440
- Format
- Paperback
- Publication date
- 2013
- Edition
- 2nd Edition
- Condition
- New
- SKU
- V9780273774952
- ISBN
- 9780273774952
Paperback
Condition: New
€ 111.23
€ 111.23
Hardback. .
- Publisher
- John Wiley & Sons Inc
- Format
- Hardback
- Publication date
- 2016
- Condition
- New
- SKU
- V9781119326038
- ISBN
- 9781119326038
Hardback
Condition: New
€ 27.99€ 21.00
€ 27.99
€ 21.00
Hardcover. CRM today is much like BPR in the 1990s. It is the strategy of the 21st century. Everyone is jumping on the bandwagon, but few are doing it in a way that will reap long--term benefits. And while billions are being spent worldwide, as yet there is not one case study of a true CRM focused company that is achieving major business success. Num Pages: 224 pages, glossary, index. BIC Classification: KJM; KJSU. Category: (P) Professional & Vocational. Dimension: 235 x 151 x 22. Weight in Grams: 478.
- Format
- Hardback
- Publication date
- 2002
- Publisher
- John Wiley & Sons Inc United Kingdom
- Edition
- 1st Edition
- Number of pages
- 224
- Condition
- New
- SKU
- V9780470848531
- ISBN
- 9780470848531
Hardback
Condition: New
€ 63.03
€ 63.03
hardcover. Focuses upon customer care in relation to human resource management issues and strategic planning. The text addresses the objective of customer loyalty and retention in relation to business success and how this can integrate a company's strategy. Num Pages: 306 pages, biography. BIC Classification: KJC; KJMV7; KJSU. Category: (P) Professional & Vocational. Dimension: 216 x 140 x 28. Weight in Grams: 540.
- Format
- Hardback
- Publication date
- 1995
- Publisher
- Palgrave Macmillan United Kingdom
- Number of pages
- 306
- Condition
- New
- Edition
- 1995th Edition
- SKU
- V9780333639108
- ISBN
- 9780333639108
Hardback
Condition: New
€ 128.32
€ 128.32
Hardback. Editor(s): Bruhn, Manfred; Hadwich, Karsten. Num Pages: 512 pages, black & white illustrations, bibliography. BIC Classification: KJM; KJS. Category: (G) General (US: Trade). Dimension: 244 x 170 x 33. Weight in Grams: 975.
- Format
- Hardback
- Publication date
- 2012
- Publisher
- Gabler Verlag United States
- Number of pages
- 512
- Condition
- New
- SKU
- V9783834940001
- ISBN
- 9783834940001
Hardback
Condition: New
€ 175.91
€ 175.91
Hardcover. This book proposes three questions that every leader must ask themselves, to shape and define what they want to achieve while they are leading. It then offers practical advice and case study examples so that these goals can be reached. Num Pages: 176 pages, biography. BIC Classification: KJMB. Category: (P) Professional & Vocational. Dimension: 241 x 165 x 16. Weight in Grams: 422.
- Format
- Hardback
- Publication date
- 2008
- Publisher
- Palgrave Macmillan
- Number of pages
- 176
- Condition
- New
- SKU
- V9780230202597
- ISBN
- 9780230202597
Hardback
Condition: New
€ 83.46
€ 83.46
paperback. This selection of papers from the 21st EURO Working Group on Financial Modelling looks at scientific activity in the field of quantitative finance. Subjects examined cover areas like asset price analysis, portfolio management, decision theory, exchange markets and financial derivatives. Editor(s): Canestrelli, Elio. Series: Contributions to Management Science. Num Pages: 140 pages, 23 black & white tables, biography. BIC Classification: KFF; KJMV1; KJQ. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 235 x 155 x 8. Weight in Grams: 490.
- Format
- Paperback
- Publication date
- 1999
- Publisher
- Physica Germany
- Edition
- Softcover reprint of the original 1st ed. 1999
- Number of pages
- 140
- Condition
- New
- SKU
- V9783790812312
- ISBN
- 9783790812312
Paperback
Condition: New
€ 67.19
€ 67.19
Hardback. Discusses the global applicability of managerial theory and experience. This book examines issues in organizational behavior, human resource management, and managing across cultures. Editor(s): Rahim, M. Afzalur; Lundberg, Craig C.; Golembiewski, Robert T.; Pate, Larry E. Series: Current Topics in Management. Num Pages: 416 pages. BIC Classification: KJM. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly. Dimension: 229 x 152 x 26. Weight in Grams: 800.
- Format
- Hardback
- Publication date
- 1998
- Publisher
- Emerald Publishing Limited United States
- Number of pages
- 416
- Condition
- New
- SKU
- V9780762304486
- ISBN
- 9780762304486
Hardback
Condition: New
€ 116.86
€ 116.86
Hardback. Part of the "Current Topics" series, this work contains seventeen chapters divided into six sections. They are labelled: Organization Theory, Organizational Behavior, Trust, Morality, and Ethics, Organizational Development and Innovation, International Management, and Concluding Comments. Editor(s): Rahim, F. Afzalur; Golembiewski, Robert T.; Mackenzie, Kenneth D. Series: Current Topics in Management. Num Pages: 432 pages, black & white tables, figures. BIC Classification: KJM. Category: (P) Professional & Vocational. Dimension: 231 x 158 x 37. Weight in Grams: 778.
- Publisher
- Emerald Publishing Limited United States
- Number of pages
- 432
- Format
- Hardback
- Publication date
- 1999
- Condition
- New
- SKU
- V9780762304868
- ISBN
- 9780762304868
Hardback
Condition: New
€ 121.47
€ 121.47
Paperback. Teaches you how health care organizations can use the quality improvement process to help regain control and hope in a time of frustration and skyrocketing costs. In ten key lessons, this book demonstrates what works and does not work in actual practice. It presents case examples of specific health care improvement projects. Num Pages: 336 pages, Illustrations. BIC Classification: KJMQ; MBP. Category: (P) Professional & Vocational. Dimension: 229 x 155 x 21. Weight in Grams: 459.
- Format
- Paperback
- Publication date
- 2002
- Publisher
- John Wiley & Sons Inc United States
- Edition
- 1st Edition
- Number of pages
- 336
- Condition
- New
- SKU
- V9780787964528
- ISBN
- 9780787964528
Paperback
Condition: New
€ 60.44
€ 60.44
Paperback. Revision of the author's Culture clash: managing the global high-performance team, published in 2003. Num Pages: 192 pages, black & white illustrations. BIC Classification: KJM; KJP. Category: (G) General (US: Trade). Dimension: 154 x 229 x 13. Weight in Grams: 290.
- Format
- Paperback
- Publication date
- 2013
- Publisher
- SelectBooks
- Edition
- 1st Edition
- Number of pages
- 192
- Condition
- New
- SKU
- V9781590799611
- ISBN
- 9781590799611
Paperback
Condition: New
€ 18.99€ 17.69
€ 18.99
€ 17.69
Paperback. Num Pages: 284 pages, biography. BIC Classification: KJC; KJM; KJU. Category: (G) General (US: Trade). Dimension: 216 x 140. .
- Format
- Paperback
- Publication date
- 2004
- Publisher
- Palgrave Macmillan United Kingdom
- Edition
- Softcover reprint of the original 1st ed. 2004
- Number of pages
- 284
- Condition
- New
- SKU
- V9781349513437
- ISBN
- 9781349513437
Paperback
Condition: New
€ 127.21
€ 127.21
Paperback. Num Pages: 241 pages, biography. BIC Classification: KJM; KJU. Category: (G) General (US: Trade). Dimension: 216 x 140 x 15. Weight in Grams: 335.
- Format
- Paperback
- Publication date
- 1991
- Publisher
- Palgrave Macmillan United Kingdom
- Number of pages
- 241
- Condition
- New
- SKU
- V9781349215614
- ISBN
- 9781349215614
Paperback
Condition: New
€ 193.30
€ 193.30