Business & Finance
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Business & Finance
Paperback. 'Brilliant Customer Service' reveals how to keep the emotional scale tipped in your favour, why silence is never golden, how to turn complaints into opportunities, and provide a brilliant customer experience with little or no money. It includes real case studies from different types of businesses to illustrate the ideas. Series: Brilliant Business. Num Pages: 208 pages, Illustrations. BIC Classification: KJSU. Category: (P) Professional & Vocational. Dimension: 215 x 138 x 13. Weight in Grams: 318.
- Publisher
- Prentice-Hall
- Number of pages
- 208
- Format
- Paperback
- Publication date
- 2010
- Edition
- 1st Edition
- Condition
- New
- SKU
- V9780273738077
- ISBN
- 9780273738077
Paperback
Condition: New
€ 19.99€ 15.91
€ 19.99
€ 15.91
Paperback. Series: Brilliant Business. Num Pages: 176 pages, Illustrations. BIC Classification: KJSA. Category: (P) Professional & Vocational. Dimension: 216 x 136 x 12. Weight in Grams: 268.
- Publisher
- Pearson Education Limited United Kingdom
- Number of pages
- 176
- Format
- Paperback
- Publication date
- 2009
- Edition
- 1st Edition
- Condition
- New
- SKU
- V9780273727347
- ISBN
- 9780273727347
Paperback
Condition: New
€ 17.99€ 14.24
€ 17.99
€ 14.24
Paperback. Series: Brilliant Business. Num Pages: 240 pages. BIC Classification: KJMB; KJMV2. Category: (P) Professional & Vocational. Dimension: 137 x 216 x 14. Weight in Grams: 292.
- Publisher
- FT Press
- Format
- Paperback
- Publication date
- 2017
- Edition
- 3rd Edition
- Condition
- New
- SKU
- V9781292139074
- ISBN
- 9781292139074
Paperback
Condition: New
€ 19.99€ 15.91
€ 19.99
€ 15.91
Paperback. Series: Brilliant Business. Num Pages: 328 pages. BIC Classification: KJB; KJC; KJH; KJM; KJMB; KJMD. Category: (G) General (US: Trade); (P) Professional & Vocational. Dimension: 233 x 157 x 15. Weight in Grams: 500.
- Publisher
- Pearson Education Limited
- Format
- Paperback
- Publication date
- 2014
- Edition
- Revised edition
- Condition
- New
- SKU
- V9781292083346
- ISBN
- 9781292083346
Paperback
Condition: New
€ 19.99€ 15.91
€ 19.99
€ 15.91
Paperback. A handbook for every aspiring business leader, 'Brilliant Checklists for Entrepreneurs' is packed with hundreds of easy-to-follow, detailed lists that tell you everything you need to know - and everything you need to think about - when starting or growing a business. Series: Brilliant Business. Num Pages: 248 pages. BIC Classification: KJC; KJH. Category: (G) General (US: Trade). Dimension: 232 x 157 x 17. Weight in Grams: 468.
- Publisher
- Pearson Education Limited United Kingdom
- Number of pages
- 248
- Format
- Paperback
- Publication date
- 2010
- Edition
- 3rd Edition
- Condition
- New
- SKU
- V9780273740803
- ISBN
- 9780273740803
Paperback
Condition: New
€ 19.99€ 15.99
€ 19.99
€ 15.99
Paperback. Series: Brilliant Business. Num Pages: 248 pages. BIC Classification: CBW; KJP. Category: (P) Professional & Vocational. Dimension: 218 x 159 x 17. Weight in Grams: 374.
- Publisher
- Prentice Hall
- Number of pages
- 248
- Format
- Paperback
- Publication date
- 2011
- Edition
- 2nd Edition
- Condition
- New
- SKU
- V9780273744580
- ISBN
- 9780273744580
Paperback
Condition: New
€ 17.99€ 14.21
€ 17.99
€ 14.21
Paperback. Series: Brilliant Business. Num Pages: 240 pages, Illustrations. BIC Classification: KJC; KJVS. Category: (P) Professional & Vocational. Dimension: 216 x 136 x 16. Weight in Grams: 362.
- Publisher
- Prentice Hall
- Number of pages
- 240
- Format
- Paperback
- Publication date
- 2010
- Edition
- 1st Edition
- Condition
- New
- SKU
- V9780273742524
- ISBN
- 9780273742524
Paperback
Condition: New
€ 19.99€ 15.91
€ 19.99
€ 15.91
Paperback. Rev. ed. of: Mastering spreadsheet, budgets and forecasts. c2000. Series: Brilliant Business. Num Pages: 328 pages, illustrations. BIC Classification: KJB; KJMV1; KJVS. Category: (UF) Further/Higher Education. Dimension: 233 x 156 x 21. Weight in Grams: 614.
- Publisher
- Pearson Education Limited United Kingdom
- Number of pages
- 328
- Format
- Paperback
- Publication date
- 2010
- Edition
- 1st Edition
- Condition
- New
- SKU
- V9780273730910
- ISBN
- 9780273730910
Paperback
Condition: New
€ 23.99€ 17.61
€ 23.99
€ 17.61
Paperback. .
- Publisher
- Pearson Education Limited United Kingdom
- Number of pages
- 200
- Format
- Paperback
- Publication date
- 2015
- Edition
- 1st Edition
- Condition
- New
- SKU
- V9781292063560
- ISBN
- 9781292063560
Paperback
Condition: New
€ 19.99€ 15.91
€ 19.99
€ 15.91
Paperback. .
- Publisher
- Prentice Hall
- Number of pages
- 248
- Format
- Paperback
- Publication date
- 2011
- Edition
- 1st Edition
- Condition
- New
- SKU
- V9780273735373
- ISBN
- 9780273735373
Paperback
Condition: New
€ 19.99€ 15.91
€ 19.99
€ 15.91
Paperback. Outlines how to design learning interactions (such as meetings and workshops) that enable people to do their best thinking. Using the signature ENGAGE model, this title helps those who bring people together for the purpose of learning, problem-solving, or innovating to develop a clear, high-impact training design that unleashes brilliance. Num Pages: 216 pages, Illustrations. BIC Classification: KJMV2. Category: (P) Professional & Vocational. Dimension: 234 x 187 x 17. Weight in Grams: 426.
- Format
- Paperback
- Publication date
- 2011
- Publisher
- Berrett-Koehler United States
- Number of pages
- 216
- Condition
- New
- SKU
- V9781605094229
- ISBN
- 9781605094229
Paperback
Condition: New
€ 30.99€ 21.91
€ 30.99
€ 21.91
Hardback. Editor(s): Blaszczyk, Regina Lee; Spiekermann, Uwe. Series: Worlds of Consumption. Num Pages: 390 pages, 12 black & white illustrations, 24 colour illustrations, 24 colour tables, biography. BIC Classification: HBG; HBTB; KC; KCZ. Category: (P) Professional & Vocational. Dimension: 235 x 155. .
- Publisher
- Springer International Publishing AG
- Format
- Hardback
- Publication date
- 2017
- Edition
- 1st ed. 2017
- Condition
- New
- SKU
- V9783319507446
- ISBN
- 9783319507446
Hardback
Condition: New
€ 178.86
€ 178.86
Paperback. A resource to help small business owners successfully market their product or service. Expert marketer and author, Robert Craven explains why it's important to be different from the competition to succeed, helping decide your message, your target audience and what method of communication is most suitable. Series: Startups. Num Pages: 176 pages, Illustrations. BIC Classification: KJMV7; KJS. Category: (G) General (US: Trade). Dimension: 215 x 137 x 14. Weight in Grams: 250. Marketing for Small Business Made Easy. Series: Startups. 176 pages, Illustrations. A resource to help small business owners successfully market their product or service. Expert marketer and author, Robert Craven explains why it's important to be different from the competition to succeed, helping decide your message, your target audience and what method of communication is most suitable. Cateogry: (G) General (US: Trade). BIC Classification: KJMV7; KJS. Dimension: 215 x 137 x 14. Weight: 246.
- Format
- Paperback
- Publication date
- 2011
- Publisher
- Crimson Publishing
- Edition
- 2nd edition
- Number of pages
- 176
- Condition
- New
- SKU
- V9781854585622
- ISBN
- 9781854585622
Paperback
Condition: New
€ 17.99€ 13.39
€ 17.99
€ 13.39
paperback. Num Pages: 496 pages, black & white illustrations, bibliography. BIC Classification: KC; KJM; PD. Category: (G) General (US: Trade). Dimension: 234 x 156 x 26. Weight in Grams: 694.
- Format
- Paperback
- Publication date
- 1979
- Publisher
- Gabler Verlag United Kingdom
- Edition
- 6. Aufl. 1979. Softcover reprint of the original 6
- Number of pages
- 496
- Condition
- New
- SKU
- V9783409995214
- ISBN
- 9783409995214
Paperback
Condition: New
€ 71.98
€ 71.98
Paperback / so. Num Pages: black & white illustrations, colour illustrations, bibliography. BIC Classification: KC; KJM. Category: (G) General (US: Trade). Dimension: 203 x 127 x 14. Weight in Grams: 254.
- Format
- Paperback
- Publication date
- 1955
- Publisher
- Gabler Verlag United Kingdom
- Condition
- New
- SKU
- V9783663030263
- ISBN
- 9783663030263
Paperback
Condition: New
€ 85.53
€ 85.53
Hardcover. Get heard by being clear and concise The only way to survive in business today is to be a lean communicator. Busy executives expect you to respect and manage their time more effectively than ever. You need to do the groundwork to make your message tight and to the point. Num Pages: 256 pages, black & white illustrations. BIC Classification: KJM. Category: (P) Professional & Vocational. Dimension: 235 x 157 x 22. Weight in Grams: 444.
- Format
- Hardback
- Publication date
- 2014
- Publisher
- John Wiley & Sons Inc United States
- Edition
- 1st Edition
- Number of pages
- 240
- Condition
- New
- SKU
- V9781118704967
- ISBN
- 9781118704967
Hardback
Condition: New
€ 25.99€ 21.16
€ 25.99
€ 21.16
Paperback / so. Series: Brief-Lexikon-Reihe. Num Pages: black & white illustrations, colour illustrations, bibliography. BIC Classification: KC; KJM. Category: (G) General (US: Trade). Dimension: 234 x 156 x 16. Weight in Grams: 417.
- Format
- Paperback
- Publication date
- 1962
- Publisher
- Gabler Verlag United Kingdom
- Condition
- New
- SKU
- V9783663127260
- ISBN
- 9783663127260
Paperback
Condition: New
€ 81.29
€ 81.29
Paperback / so. Series: Brief-Lexikon-Reihe. Num Pages: colour illustrations, bibliography. BIC Classification: KC; KJM. Category: (G) General (US: Trade). Dimension: 234 x 156 x 16. Weight in Grams: 422.
- Format
- Paperback
- Publication date
- 1965
- Publisher
- Gabler Verlag United Kingdom
- Edition
- 2
- Condition
- New
- SKU
- V9783663127253
- ISBN
- 9783663127253
Paperback
Condition: New
€ 70.02
€ 70.02
Paperback / so. Series: Brief-Lexikon-Reihe. Num Pages: black & white illustrations, colour illustrations, bibliography. BIC Classification: KC; KJM. Category: (G) General (US: Trade). Dimension: 234 x 156 x 14. Weight in Grams: 381.
- Format
- Paperback
- Publication date
- 1954
- Publisher
- Gabler Verlag United Kingdom
- Edition
- 2
- Condition
- New
- SKU
- V9783663127291
- ISBN
- 9783663127291
Paperback
Condition: New
€ 69.70
€ 69.70
paperback. Series: Brief-Lexikon-Reihe. Num Pages: black & white illustrations, colour illustrations, bibliography. BIC Classification: KC; KJM. Category: (G) General (US: Trade). Dimension: 234 x 156 x 14. Weight in Grams: 372.
- Format
- Paperback
- Publication date
- 1961
- Publisher
- Gabler Verlag United Kingdom
- Edition
- 3. Aufl. 1961. Softcover reprint of the original 3
- Condition
- New
- SKU
- V9783663127284
- ISBN
- 9783663127284
Paperback
Condition: New
€ 69.67
€ 69.67
Paperback / so. Series: Brief-Lexikon-Reihe. Num Pages: black & white illustrations, colour illustrations, bibliography. BIC Classification: KC; KJM. Category: (G) General (US: Trade). Dimension: 234 x 156 x 14. Weight in Grams: 367.
- Format
- Paperback
- Publication date
- 1967
- Publisher
- Gabler Verlag United Kingdom
- Edition
- 4
- Condition
- New
- SKU
- V9783663127277
- ISBN
- 9783663127277
Paperback
Condition: New
€ 70.20
€ 70.20
Paperback / so. Series: Brief-Lexikon-Reihe. Num Pages: 244 pages, black & white illustrations, bibliography. BIC Classification: KC; KJM. Category: (G) General (US: Trade). Dimension: 297 x 210 x 14. Weight in Grams: 672.
- Format
- Paperback
- Publication date
- 1973
- Publisher
- Gabler Verlag United Kingdom
- Edition
- 5
- Number of pages
- 244
- Condition
- New
- SKU
- V9783409391054
- ISBN
- 9783409391054
Paperback
Condition: New
€ 71.41
€ 71.41
Paperback. From tea's first discovery in China to the present day, the story of a great world obsession Series: Brief Histories. Num Pages: 272 pages, ill. BIC Classification: HBTB; KCLT; WBXN. Category: (G) General (US: Trade). Dimension: 196 x 129 x 12. Weight in Grams: 222.
- Publisher
- Constable and Robinson United Kingdom
- Number of pages
- 288
- Format
- Paperback
- Publication date
- 2009
- Condition
- New
- SKU
- V9781845297473
- ISBN
- 9781845297473
Paperback
Condition: New
€ 15.99€ 11.81
€ 15.99
€ 11.81
Bridging the Values Gap: How Authentic Organizations Bring Values to L...
Freeman, R. Edward; Auster, Ellen R.
Num Pages: 256 pages. BIC Classification: KJG. Category: (G) General (US: Trade). Dimension: 247 x 165 x 26. Weight in Grams: 494.
- Publication date
- 2015
- Publisher
- Berrett-Koehler United States
- Number of pages
- 256
- Condition
- New
- SKU
- V9781609949563
- ISBN
- 9781609949563
Paperback
Condition: New
€ 32.99€ 25.80
€ 32.99
€ 25.80