Business & Finance
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Business & Finance
Hardcover.
Bring Disney-level customer experience to your organization with insider guidance
The Experience is a unique guide to mastering the art of customer service and service relationships, based on the principles employed at the renowned leader in customer experience - the Walt Disney Company. Num Pages: 304 pages, illustrations. BIC Classification: KJSU. Category: (P) Professional & Vocational. Dimension: 238 x 164 x 28. Weight in Grams: 502.
- Publisher
- John Wiley & Sons Inc
- Format
- Hardback
- Publication date
- 2015
- Edition
- 1st Edition
- Condition
- New
- SKU
- V9781119028659
- ISBN
- 9781119028659
Hardback
Condition: New
€ 27.99€ 21.20
€ 27.99
€ 21.20
Hardback. Num Pages: 304 pages, Illustrations, black & white. BIC Classification: HBJD1; HBLL; JFFA; KCZ. Category: (P) Professional & Vocational; (UU) Undergraduate. Dimension: 166 x 252 x 31. Weight in Grams: 626.
- Format
- Hardback
- Publication date
- 2006
- Publisher
- Manchester University Press United Kingdom
- Number of pages
- 304
- Condition
- New
- SKU
- V9780719075049
- ISBN
- 9780719075049
Hardback
Condition: New
€ 102.70
€ 102.70
Paperback. Offers examples including the US Army, Heineken Experience, Autostadt, Vinopolis, American Girl Place, and others to show approaches to scripting and staging compelling experiences, while staying true to the real economic conditions of the day. Num Pages: 256 pages, Illustrations. BIC Classification: KJMV5. Category: (P) Professional & Vocational. Dimension: 209 x 137 x 28. Weight in Grams: 416.
- Publisher
- Harvard Business Review Press United States
- Number of pages
- 256
- Format
- Paperback
- Publication date
- 2011
- Edition
- Updated
- Condition
- New
- SKU
- V9781422161975
- ISBN
- 9781422161975
Paperback
Condition: New
€ 29.99€ 26.59
€ 29.99
€ 26.59
Paperback. The past few decades have witnessed a dramatic expansion of management education, consulting, and the formalization of management practice, with a widespread diffusion of management ideas across sectors and continents. This book describes and analyzes this worldwide flow of management ideas and the key carriers of these ideas. Editor(s): Sahlin-Andersson, Kerstin; Engwall, Lars. Num Pages: 392 pages, 12 illustrations. BIC Classification: KJM. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 5817 x 3887 x 21. Weight in Grams: 517.
- Format
- Paperback
- Publication date
- 2002
- Publisher
- Stanford University Press United States
- Number of pages
- 392
- Condition
- New
- Edition
- 1st Edition
- SKU
- V9780804741996
- ISBN
- 9780804741996
Paperback
Condition: New
€ 53.26
€ 53.26
The Expansion of Management Knowledge. Carriers, Flows and Sources.
. Ed(S): Sahlin-Andersson, Kerstin; Engwall, ...
Hardback. The past few decades have witnessed a dramatic expansion of management education, consulting, and the formalization of management practice, with a widespread diffusion of management ideas across sectors and continents. This book describes and analyzes this worldwide flow of management ideas and the key carriers of these ideas. Editor(s): Sahlin-Andersson, Kerstin; Engwall, Lars. Num Pages: 392 pages, 12 illustrations. BIC Classification: KJM. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 5817 x 3887 x 26. Weight in Grams: 630.
- Format
- Hardback
- Publication date
- 2002
- Publisher
- Stanford University Press United States
- Number of pages
- 392
- Condition
- New
- SKU
- V9780804741972
- ISBN
- 9780804741972
Hardback
Condition: New
€ 260.07
€ 260.07
Hardcover. Social media has already transformed society. Now it is poised to revolutionize communications and collaborative business processes. This book provides you with an actionable framework for developing and executing successful enterprise social networking strategies. Series: Wiley and SAS Business Series. Num Pages: 204 pages. BIC Classification: KJC; KJE. Category: (P) Professional & Vocational. Dimension: 230 x 160 x 21. Weight in Grams: 400.
- Publisher
- John Wiley & Sons Inc United Kingdom
- Number of pages
- 204
- Format
- Hardback
- Publication date
- 2011
- Edition
- 1st Edition
- Condition
- New
- SKU
- V9780470886021
- ISBN
- 9780470886021
Hardback
Condition: New
€ 45.99€ 36.54
€ 45.99
€ 36.54
Hardcover. Corporate and special events are an increasingly important part of a company's image and communication plans. This guide provides all the information and tools executives need to plan, host, and sponsor successful corporate and special events that improve a company's image with employees and customers to ensure lasting success. Num Pages: 288 pages. BIC Classification: KJSP. Category: (P) Professional & Vocational. Dimension: 235 x 163 x 23. Weight in Grams: 564.
- Publisher
- John Wiley & Sons Inc United Kingdom
- Number of pages
- 288
- Format
- Hardback
- Publication date
- 2007
- Edition
- 1st Edition
- Condition
- New
- SKU
- V9780470838488
- ISBN
- 9780470838488
Hardback
Condition: New
€ 29.99€ 24.15
€ 29.99
€ 24.15
Hardback. In recent years the continuity of many firms has been achieved by restructuring, a task which takes up a great deal of senior management's time. Written for busy managers and executives, this book is a practical guide to the process of restructuring, covering both debt and operational restructures. Series: IE Business Publishing. Num Pages: 184 pages, 3 figures, 56 black & white tables. BIC Classification: KJMV1; KJV. Category: (P) Professional & Vocational. Dimension: 240 x 166 x 16. Weight in Grams: 438.
- Publisher
- Palgrave Macmillan
- Format
- Hardback
- Publication date
- 2014
- Condition
- New
- SKU
- V9781137389350
- ISBN
- 9781137389350
Hardback
Condition: New
€ 58.22
€ 58.22
Paperback. As the position of nonprofit ED becomes more demanding, there is a need for an up-to-date resource. This revised edition of the best-selling book is filled with management advice for succeeding as an executive director. This new edition includes thoroughly updated information and new content. Series: The Jossey-Bass Nonprofit Guidebook Series. Num Pages: 344 pages, Illustrations. BIC Classification: KJRD; KJVX. Category: (P) Professional & Vocational. Dimension: 179 x 235 x 19. Weight in Grams: 600.
- Publisher
- John Wiley & Sons Inc United Kingdom
- Number of pages
- 344
- Format
- Paperback
- Publication date
- 2010
- Edition
- 2nd Edition
- Condition
- New
- SKU
- V9780470407493
- ISBN
- 9780470407493
Paperback
Condition: New
€ 40.07
€ 40.07
Hardback. A guide for new executives that explores how to create an overarching, enterprise-wide transformative program. The book provides a best-practice checklist for 8 core areas: Strategy Setting, Technology Alignment, Business Renovation, Project Management, Communications Renewal, Employee Engagement, Staff Transformation, and Organizational Design. Num Pages: 240 pages. BIC Classification: KJMB; KJMD. Category: (G) General (US: Trade). Dimension: 243 x 152 x 21. Weight in Grams: 402.
- Publisher
- Palgrave Macmillan United Kingdom
- Number of pages
- 240
- Format
- Hardback
- Publication date
- 2014
- Condition
- New
- SKU
- V9781137337436
- ISBN
- 9781137337436
Hardback
Condition: New
€ 50.71€ 48.04
€ 50.71
€ 48.04
Hardcover.
Lessons for leaders on resolving the ongoing struggle between instinct and the creative mind
Kings, heads of government, and corporate executives lead thousands of people and manage endless resources, but may not have mastery over themselves. Num Pages: 336 pages, Illustrations. BIC Classification: KJMB. Category: (P) Professional & Vocational. Dimension: 235 x 163 x 28. Weight in Grams: 530.
- Publisher
- John Wiley and Sons Ltd United Kingdom
- Number of pages
- 336
- Format
- Hardback
- Publication date
- 2010
- Edition
- 1st Edition
- Condition
- New
- SKU
- V9780470372265
- ISBN
- 9780470372265
Hardback
Condition: New
€ 29.99€ 22.06
€ 29.99
€ 22.06
hardcover. In a world of stiffening competition, business strategy is more crucial than ever. Yet most organizations struggle in this area - not with formulating strategy but with executing it, or putting their strategy into action. This book describes a multistage system that enables you to gain benefits from your carefully formulated business strategy. Num Pages: 336 pages, Illustrations. BIC Classification: KJC. Category: (P) Professional & Vocational. Dimension: 241 x 160 x 29. Weight in Grams: 676.
- Publisher
- Harvard Business Review Press United States
- Number of pages
- 320
- Format
- Hardback
- Publication date
- 2008
- Edition
- 1st
- Condition
- New
- SKU
- V9781422121160
- ISBN
- 9781422121160
Hardback
Condition: New
€ 46.99€ 40.68
€ 46.99
€ 40.68
Paperback. This book critically examines the commercialization of today's universities, under increasing economic pressure to develop human capital, science, and technology. Editor(s): Chan, Adrienne S.; Fisher, Donald. Num Pages: 224 pages, black & white tables, figures. BIC Classification: JNM; KC. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly. Dimension: 5969 x 4039 x 15. Weight in Grams: 363.
- Format
- Paperback
- Publication date
- 2009
- Publisher
- University of British Columbia Press Canada
- Number of pages
- 224
- Condition
- New
- Edition
- Illustrated
- SKU
- V9780774815703
- ISBN
- 9780774815703
Paperback
Condition: New
€ 40.99€ 36.50
€ 40.99
€ 36.50
Paperback. This study argues that the Exchange Stabilization Fund is an important element of US foreign and economic policy and that it should remain controlled by the Treasury. Henning also covers the legislative history of the ESF and proposes principles by which the Fund should be administered. Series: Policy Analyses in International Economics. Num Pages: 140 pages, Illustrations. BIC Classification: 1KBB; JPQB; JPS; KCBM; KCL; KCP; KCZ. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 230 x 152 x 7. Weight in Grams: 181.
- Format
- Paperback
- Publication date
- 1999
- Publisher
- Institute for International Economics
- Condition
- New
- SKU
- V9780881322712
- ISBN
- 9780881322712
Paperback
Condition: New
€ 21.99€ 18.01
€ 21.99
€ 18.01
Hardback. Offers an alternative view of the workings of foreign exchange markets. This title explains why large exchange-rate changes and volatility clustering occur. It analyzes the effects of official interventions in the foreign exchange market. It is suitable for analysts in foreign exchange markets and students of international finance and economics. Num Pages: 224 pages, 120 line illus. 21 tables. BIC Classification: KCBM. Category: (P) Professional & Vocational; (U) Tertiary Education (US: College). Dimension: 232 x 156 x 21. Weight in Grams: 530.
- Format
- Hardback
- Publication date
- 2006
- Publisher
- Princeton University Press United States
- Number of pages
- 224
- Condition
- New
- SKU
- V9780691121635
- ISBN
- 9780691121635
Hardback
Condition: New
€ 117.05€ 90.52
€ 117.05
€ 90.52
Paperback. Series: J-B Fund Raising School S. Num Pages: 944 pages. BIC Classification: KJMV1. Category: (P) Professional & Vocational. Dimension: 278 x 216 x 15. Weight in Grams: 641.
- Format
- Paperback
- Publication date
- 2003
- Publisher
- John Wiley & Sons Inc United States
- Edition
- 1st Edition
- Number of pages
- 944
- Condition
- New
- SKU
- V9780787970826
- ISBN
- 9780787970826
Paperback
Condition: New
€ 143.12
€ 143.12
Hardcover. The process of Asia's rise to a position of eminence in global finance has accelerated in the wake of the international financial crisis. This volume intends to explore and understand the dynamics created by this process of transition. Editor(s): Cheung, Yin-Wong; Kakkar, Vikas; Ma, Guonan. Series Editor(s): Beladi, Hamin; Choi, Eun Kwan. Series: Frontiers of Economics and Globalization. Num Pages: 410 pages, Illustrations. BIC Classification: 1F; KCL; KCM. Category: (P) Professional & Vocational. Dimension: 230 x 159 x 39. Weight in Grams: 788.
- Format
- Hardback
- Publication date
- 2011
- Publisher
- Emerald Group Publishing Limited United Kingdom
- Number of pages
- 410
- Condition
- New
- SKU
- V9780857247452
- ISBN
- 9780857247452
Hardback
Condition: New
€ 256.38
€ 256.38
hardcover. This book analyses the historical evolution of rational expectations by focusing on the changing ideas of Thomas Sargent. Series Editor(s): Goodwin, Craufurd D. Series: Historical Perspectives on Modern Economics. Num Pages: 256 pages, notes, references. BIC Classification: JFCX; KCA. Category: (P) Professional & Vocational. Dimension: 228 x 152 x 19. Weight in Grams: 550. Good clean copy with minor shelfwear. DJ has some minor nicks and tears, remains very good
- Format
- Hardback
- Publication date
- 1998
- Publisher
- Cambridge University Press
- Condition
- Used, Very Good
- SKU
- KSG0034058
- ISBN
- 9780521571647
Hardback
Condition: Used, Very Good
€ 5.91
€ 5.91
Paperback. An original work by eminent economists attempting to reconstruct economics as an evolutionary science, first published in 2005. Editor(s): Dopfer, Kurt (Universitat St Gallen, Switzerland). Num Pages: 592 pages, 39 figures. BIC Classification: KCA. Category: (P) Professional & Vocational. Dimension: 228 x 152 x 33. Weight in Grams: 929.
- Format
- Paperback
- Publication date
- 2006
- Publisher
- Cambridge University Press United Kingdom
- Number of pages
- 592
- Condition
- New
- Edition
- Illustrated
- SKU
- V9780521691314
- ISBN
- 9780521691314
Paperback
Condition: New
€ 51.45
€ 51.45
Paperback. Offers a comprehensive political-economic history of the development of the world's multilateral trade institutions, the General Agreement on Tariffs and Trade (GATT) and its successor, the World Trade Organization (WTO). This book examines the institutions' rules, principles, practices, and norms. Num Pages: 256 pages, 11 line illus. 11 tables. BIC Classification: KCLT1. Category: (P) Professional & Vocational; (U) Tertiary Education (US: College). Dimension: 233 x 155 x 16. Weight in Grams: 378.
- Format
- Paperback
- Publication date
- 2008
- Publisher
- Princeton University Press United States
- Number of pages
- 256
- Condition
- New
- SKU
- V9780691136165
- ISBN
- 9780691136165
Paperback
Condition: New
€ 45.99€ 33.88
€ 45.99
€ 33.88
hardcover. Series: Eliot Janeway Lectures on Historical Economics. Num Pages: 92 pages, black & white illustrations. BIC Classification: KCLT. Category: (P) Professional & Vocational; (U) Tertiary Education (US: College). Dimension: 203 x 127 x 6. Weight in Grams: 199.
- Format
- Hardback
- Publication date
- 2016
- Publisher
- Princeton University Press United States
- Number of pages
- 92
- Condition
- New
- SKU
- V9780691637914
- ISBN
- 9780691637914
Hardback
Condition: New
€ 109.03
€ 109.03
Paperback. Editor(s): Mikesell, John L.; Mullins, Daniel R. Num Pages: 188 pages, Illustrations. BIC Classification: JPP; KC. Category: (P) Professional & Vocational. Dimension: 246 x 180 x 9. Weight in Grams: 332.
- Format
- Paperback
- Publication date
- 2007
- Publisher
- John Wiley and Sons Ltd United Kingdom
- Edition
- 1st Edition
- Number of pages
- 188
- Condition
- New
- SKU
- V9781405156714
- ISBN
- 9781405156714
Paperback
Condition: New
€ 46.04
€ 46.04
Hardback. Num Pages: 336 pages, 2 figures. BIC Classification: KCBM; KCP; KCZ; KFF. Category: (P) Professional & Vocational. Dimension: 229 x 152. Weight in Grams: 454.
- Publisher
- Columbia University Press
- Format
- Hardback
- Publication date
- 2016
- Condition
- New
- SKU
- V9780231173728
- ISBN
- 9780231173728
Hardback
Condition: New
€ 40.99€ 29.42
€ 40.99
€ 29.42
Paperback. Christopher Kennedy illuminates how geography, technology, and especially the infrastructure of urban economies allow cities to develop and thrive. Series: Rotman-UTP Publishing. Num Pages: 224 pages, 8 photos. BIC Classification: KCG; KCU. Category: (P) Professional & Vocational. Dimension: 229 x 152 x 16. Weight in Grams: 380.
- Format
- Paperback
- Publication date
- 2011
- Publisher
- University of Toronto Press Canada
- Number of pages
- 224
- Condition
- New
- SKU
- V9781442611528
- ISBN
- 9781442611528
Paperback
Condition: New
€ 34.99€ 32.09
€ 34.99
€ 32.09