.png){kind=logo}
Business & Finance
Results 47833 - 47856 of 65182
Business & Finance
Paperback. After looking at the specific nature of services and the peculiarities of managing services, the three sides of service management are discussed extensively in this book. Concepts and frameworks are followed by case studies and examples. Num Pages: 544 pages, illustrations. BIC Classification: KJ; KNS. Category: (P) Professional & Vocational. Dimension: 246 x 190 x 28. Weight in Grams: 950.
- Publisher
- Presidio Pr
- Number of pages
- 544
- Format
- Paperback
- Publication date
- 2013
- Edition
- 3 Ill
- Condition
- New
- SKU
- V9780273732037
- ISBN
- 9780273732037
Paperback
Condition: New
€ 115.39
€ 115.39
Hardcover. This book examines critical service-management concepts that have direct application in the retail industry. Case examples from around the world show how to gain customer loyalty, achieve market leadership, and ensure profitability in the retail sector. Editor(s): Kandampully, Jay (Ph.D.). Num Pages: 316 pages, biography. BIC Classification: KJSU; KNPR. Category: (P) Professional & Vocational. Dimension: 163 x 243 x 23. Weight in Grams: 658. 348 pages, 1, black & white illustrations. Editor(s): Kandampully, Jay (Ph.D.). This book examines critical service-management concepts that have direct application in the retail industry. Case examples from around the world show how to gain customer loyalty, achieve market leadership, and ensure profitability in the retail sector. Cateogry: (P) Professional & Vocational. BIC Classification: KJSU; KNPR. Dimension: 163 x 243 x 23. Weight: 658.
- Format
- Hardback
- Publication date
- 2011
- Publisher
- Springer
- Edition
- 2012th Edition
- Condition
- New
- SKU
- V9781461415534
- ISBN
- 9781461415534
Hardback
Condition: New
€ 129.25
€ 129.25
Paperback. Series: Innovations- und Technologiemanagement. Num Pages: 330 pages, black & white illustrations, bibliography. BIC Classification: KJM; TBC; TBD. Category: (P) Professional & Vocational. Dimension: 235 x 155 x 18. Weight in Grams: 472.
- Format
- Paperback
- Publication date
- 2012
- Publisher
- Springer-Verlag Berlin and Heidelberg GmbH & Co. KG Germany
- Edition
- Softcover reprint of the original 1st ed. 1996
- Number of pages
- 330
- Condition
- New
- SKU
- V9783642881756
- ISBN
- 9783642881756
Paperback
Condition: New
€ 83.94
€ 83.94
Learn how to use service modelling to streamline and optimize processes! Information about customer needs, the technical composition of services, and service performance are fundamental to effective service management. Service modelling is a structured approach to utilizing this information to improve the way services are delivered. Num Pages: 296 pages, ill. BIC Classification: KJSU; TJ; UGK. Category: (P) Professional & Vocational. Dimension: 251 x 181 x 23. Weight in Grams: 724.
- Publication date
- 2006
- Publisher
- John Wiley and Sons Ltd United Kingdom
- Number of pages
- 296
- Condition
- New
- SKU
- V9780470018071
- ISBN
- 9780470018071
Paperback
Condition: New
€ 154.30
€ 154.30
Hardback. Series: Lecture Notes in Mobility. Num Pages: 179 pages, 30 black & white illustrations, 20 colour illustrations, biography. BIC Classification: GPFC; KJMV6; KJT; THRB; TNH. Category: (G) General (US: Trade). Dimension: 235 x 155 x 11. Weight in Grams: 438.
- Format
- Hardback
- Publication date
- 2016
- Publisher
- Springer International Publishing AG Switzerland
- Number of pages
- 179
- Condition
- New
- SKU
- V9783319277349
- ISBN
- 9783319277349
Hardback
Condition: New
€ 127.58
€ 127.58
Hardback. Addresses various challenges and opportunities related to product differentiation in the electric power industry. This book aims to review the implementing of reliability differentiated electric services and addresses the process for developing and implementing reliability differentiated product menus. Editor(s): Oren, Shmuel S.; Smith, Stephen A. Series: Topics in Regulatory Economics and Policy. Num Pages: 330 pages, biography. BIC Classification: KJU; RNF. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly. Dimension: 234 x 156 x 20. Weight in Grams: 675.
- Format
- Hardback
- Publication date
- 1993
- Publisher
- Kluwer Academic Publishers United States
- Number of pages
- 330
- Condition
- New
- SKU
- V9780792393191
- ISBN
- 9780792393191
Hardback
Condition: New
€ 200.98
€ 200.98
Service Opportunities for Electric Utilities: Creating Differentiated ...
. Ed(S): Oren, Shmuel S.; Smith, Stephen A.
Paperback. Editor(s): Oren, Shmuel S.; Smith, Stephen A. Series: Topics in Regulatory Economics and Policy. Num Pages: 330 pages, biography. BIC Classification: KCD; KFFD; KJT. Category: (G) General (US: Trade). Dimension: 235 x 155 x 19. Weight in Grams: 545.
- Format
- Paperback
- Publication date
- 2012
- Publisher
- Springer-Verlag New York Inc. United States
- Edition
- Softcover reprint of the original 1st ed. 1993
- Number of pages
- 330
- Condition
- New
- SKU
- V9781461363743
- ISBN
- 9781461363743
Paperback
Condition: New
€ 194.65
€ 194.65
Hardcover. How Service Orientation Will Change Your Business "The real value of this book is that it makes SOA and Web services, which are critical and business-transforming, crystal-clear to the layman, both business and IT leaders. The book stays focused on the real-world issues facing business and government institutions today. Num Pages: 272 pages, Illustrations. BIC Classification: KJSU. Category: (P) Professional & Vocational. Dimension: 230 x 161 x 24. Weight in Grams: 512.
- Format
- Hardback
- Publication date
- 2006
- Publisher
- John Wiley and Sons Ltd United States
- Number of pages
- 272
- Condition
- New
- Edition
- 1st Edition
- SKU
- V9780471768586
- ISBN
- 9780471768586
Hardback
Condition: New
€ 46.99€ 36.59
€ 46.99
€ 36.59
Hardcover. Service Oriented Architecture Field Guide for Executives is a fundamental breakthrough in the business and technology perspectives of service oriented architecture (SOA). A valuable resource to help you understand and realize the benefits of SOA in today's companies, this guide will show you how to plan, implement, and achieve SOA value. Num Pages: 228 pages, Illustrations. BIC Classification: KJM. Category: (P) Professional & Vocational. Dimension: 234 x 161 x 22. Weight in Grams: 448.
- Format
- Hardback
- Publication date
- 2008
- Publisher
- John Wiley and Sons Ltd United Kingdom
- Edition
- 1st Edition
- Number of pages
- 228
- Condition
- New
- SKU
- V9780470260913
- ISBN
- 9780470260913
Hardback
Condition: New
€ 51.57
€ 51.57
Service Oriented Infrastructures and Cloud Service Platforms for the E...
. Ed(S): Dimitrakos, Theo; Martrat, Josep; We...
Paperback. Editor(s): Dimitrakos, Theo; Martrat, Josep; Wesner, Stefan. Num Pages: 225 pages, biography. BIC Classification: KJQ; UT; UYA. Category: (G) General (US: Trade). Dimension: 235 x 155 x 12. Weight in Grams: 355.
- Format
- Paperback
- Publication date
- 2014
- Publisher
- Springer-Verlag Berlin and Heidelberg GmbH & Co. KG Germany
- Number of pages
- 225
- Condition
- New
- SKU
- V9783642447648
- ISBN
- 9783642447648
Paperback
Condition: New
€ 127.13
€ 127.13
Paperback. Focusing on a critical component of manufacturing and servicing operations, this work looks at intermittent demand forecasting, then at the management of service parts inventories. It is both an excellent reference and a useful resource for further research. Editor(s): Altay, Nezih; Litteral, Lewis A. Num Pages: 325 pages, 77 black & white tables, biography. BIC Classification: KJT; TBC; TGXT. Category: (G) General (US: Trade). Dimension: 235 x 155 x 18. Weight in Grams: 504.
- Format
- Paperback
- Publication date
- 2014
- Publisher
- Springer London Ltd United Kingdom
- Number of pages
- 325
- Condition
- New
- SKU
- V9781447158332
- ISBN
- 9781447158332
Paperback
Condition: New
€ 194.37
€ 194.37
Hardcover. Focusing on a critical component of manufacturing and servicing operations, this work looks at intermittent demand forecasting, then at the management of service parts inventories. It is both an excellent reference and a useful resource for further research. Editor(s): Altay, Nezih; Litteral, Lewis A. Num Pages: 311 pages, 77 black & white tables, biography. BIC Classification: KJMV9; TDP. Category: (P) Professional & Vocational. Dimension: 240 x 159 x 24. Weight in Grams: 622.
- Publisher
- Springer
- Format
- Hardback
- Publication date
- 2011
- Edition
- 2011th Edition
- Condition
- New
- SKU
- V9780857290380
- ISBN
- 9780857290380
Hardback
Condition: New
€ 195.49
€ 195.49
Paperback. Num Pages: 296 pages, 370 black & white illustrations, 18 black & white tables, biography. BIC Classification: KJMV5; KJQ; UKR. Category: (P) Professional & Vocational. Dimension: 234 x 156 x 16. Weight in Grams: 480.
- Format
- Paperback
- Publication date
- 2010
- Publisher
- Springer-Verlag Berlin and Heidelberg GmbH & Co. KG Germany
- Edition
- 1st ed. Softcover of orig. ed. 2007
- Number of pages
- 296
- Condition
- New
- SKU
- V9783642069116
- ISBN
- 9783642069116
Paperback
Condition: New
€ 78.18
€ 78.18
Paperback. Series: Management for Professionals. Num Pages: 474 pages, 541 black & white illustrations, 13 colour illustrations, biography. BIC Classification: KJMV3; KJQ; UFLS; UNH. Category: (P) Professional & Vocational. Dimension: 235 x 155 x 24. Weight in Grams: 724.
- Format
- Paperback
- Publication date
- 2016
- Publisher
- Springer-Verlag Berlin and Heidelberg GmbH & Co. KG Germany
- Edition
- Softcover reprint of the original 2nd ed. 2015
- Number of pages
- 474
- Condition
- New
- SKU
- V9783662500712
- ISBN
- 9783662500712
Paperback
Condition: New
€ 79.37
€ 79.37
Service Parts Planning with SAP SCM(TM): Processes, Structures, and Fu...
Dickersbach, Jörg Thomas, Passon, Michael
Hardcover. Series: Management for Professionals. Num Pages: 463 pages, 541 black & white illustrations, 13 colour illustrations, biography. BIC Classification: KJM; KJMV5; KJQ; UNH. Category: (G) General (US: Trade). Dimension: 245 x 166 x 30. Weight in Grams: 840.
- Format
- Hardback
- Publication date
- 2015
- Publisher
- Springer
- Edition
- 2nd ed. 2015
- Condition
- New
- SKU
- V9783662454329
- ISBN
- 9783662454329
Hardback
Condition: New
€ 119.22
€ 119.22
Paperback. Num Pages: 350 pages, 63 black & white tables, biography. BIC Classification: KCH; KJM; KJT; TBC; TGP. Category: (G) General (US: Trade). Dimension: 235 x 155 x 19. Weight in Grams: 539.
- Format
- Paperback
- Publication date
- 2014
- Publisher
- Birkhauser Boston Inc United States
- Number of pages
- 350
- Condition
- New
- SKU
- V9781461498056
- ISBN
- 9781461498056
Paperback
Condition: New
€ 139.42
€ 139.42
Mixed media pr. A guide to the benchmarking technique for improving service organization performance - Data Envelopment Analysis (DEA). It outlines DEA as a benchmarking technique, identifies high cost service units, isolates specific changes for elevating performance to the best practice services level providing high quality service at low cost. Num Pages: 328 pages, 63 black & white tables, biography. BIC Classification: KN. Category: (P) Professional & Vocational. Dimension: 239 x 182 x 28. Weight in Grams: 668.
- Publication date
- 2006
- Publisher
- Springer-Verlag New York Inc. United States
- Edition
- 2006
- Number of pages
- 328
- Condition
- New
- SKU
- V9780387332116
- ISBN
- 9780387332116
Paperback
Condition: New
€ 134.52
€ 134.52
Paperback. Editor(s): Stauss, Bernd; Lemmink, Jos; Kunst, Paul. Series: Fokus Dienstleistungsmarketing. Num Pages: 320 pages, 42 black & white illustrations, biography. BIC Classification: KJM; KJMV7. Category: (P) Professional & Vocational. Dimension: 203 x 127 x 17. Weight in Grams: 415.
- Format
- Paperback
- Publication date
- 1999
- Publisher
- Deutscher Universitats-Verlag Germany
- Number of pages
- 320
- Condition
- New
- SKU
- V9783824467808
- ISBN
- 9783824467808
Paperback
Condition: New
€ 66.70
€ 66.70
Hardback. Num Pages: 160 pages, 17 black & white illustrations, biography. BIC Classification: KJMV4; MBPM. Category: (G) General (US: Trade). Dimension: 235 x 155 x 11. Weight in Grams: 409.
- Format
- Hardback
- Publication date
- 2016
- Publisher
- Springer Verlag, Singapore Singapore
- Number of pages
- 160
- Condition
- New
- SKU
- V9789811009556
- ISBN
- 9789811009556
Hardback
Condition: New
€ 193.81
€ 193.81
Paperback. .
- Publisher
- CABI Publishing
- Format
- Paperback
- Publication date
- 2016
- Edition
- 2nd Edition
- Condition
- New
- SKU
- V9781780645452
- ISBN
- 9781780645452
Paperback
Condition: New
€ 52.99€ 47.89
€ 52.99
€ 47.89
Hardback. An important consideration for any student, therefore, this updated and enhanced new edition addresses key points and principles of managing service quality across the industry sector. Num Pages: illustrations. BIC Classification: KJM; KNSG; KNSJ; KNSP. Category: (UP) Postgraduate, Research & Scholarly. Dimension: 255 x 196 x 28. Weight in Grams: 1074.
- Publisher
- CABI Publishing
- Format
- Hardback
- Publication date
- 2016
- Edition
- 2nd Edition
- Condition
- New
- SKU
- V9781780645445
- ISBN
- 9781780645445
Hardback
Condition: New
€ 174.30
€ 174.30
Service Quality Regulation in Electricity Distribution and Retail
Fumagalli, Elena; Schiavo, Luca; Delestre, Fl...
Hardback. Features steps for designing and implementing regulatory policy. This book seeks to build a bridge between the theoretical aspects of service quality regulation and country-specific applied mechanisms. It offers examples as provided by regulatory authorities. Series: Power Systems. Num Pages: 153 pages, 28 black & white tables, biography. BIC Classification: KNBL. Category: (P) Professional & Vocational. Dimension: 234 x 156 x 11. Weight in Grams: 408.
- Format
- Hardback
- Publication date
- 2007
- Publisher
- Springer-Verlag Berlin and Heidelberg GmbH & Co. KG Germany
- Number of pages
- 153
- Condition
- New
- SKU
- V9783540734420
- ISBN
- 9783540734420
Hardback
Condition: New
€ 127.78
€ 127.78
Service Quality Regulation in Electricity Distribution and Retail
Fumagalli, Elena; Schiavo, Luca; Delestre, Fl...
Paperback. Series: Power Systems. Num Pages: 153 pages, 28 black & white tables, biography. BIC Classification: KNBL. Category: (P) Professional & Vocational. Dimension: 234 x 156 x 9. Weight in Grams: 266.
- Format
- Paperback
- Publication date
- 2010
- Publisher
- Springer-Verlag Berlin and Heidelberg GmbH & Co. KG Germany
- Edition
- 1st ed. Softcover of orig. ed. 2007
- Number of pages
- 153
- Condition
- New
- SKU
- V9783642092510
- ISBN
- 9783642092510
Paperback
Condition: New
€ 127.73
€ 127.73
Paperback / so. Num Pages: black & white illustrations, bibliography. BIC Classification: KFCM; KJM. Category: (G) General (US: Trade). Dimension: 210 x 148 x 18. Weight in Grams: 395.
- Format
- Paperback
- Publication date
- 2009
- Publisher
- Springer Fachmedien Wiesbaden Germany
- Condition
- New
- SKU
- V9783834915412
- ISBN
- 9783834915412
Paperback
Condition: New
€ 89.23
€ 89.23