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Presenting Service
Lendal H. Kotschevar
€ 133.57
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Description for Presenting Service
Paperback. There is an art to good service that can be trained and taught and Presenting Service: The Ultimate Guide for the Foodservice Professional, 2nd Edition provides students with the skills to create a good dining experience through good service. Num Pages: 272 pages, Illustrations. BIC Classification: WB. Category: (P) Professional & Vocational. Dimension: 276 x 217 x 14. Weight in Grams: 650.
Serving people is difficult and demanding work, but the rewards outweigh the challenges. Education, training, and a professional atti-tude are the ingredients needed to harvest those rewards. Presenting Service, 2E educates servers, supervisors, and managers in the techniques and demeanor of professional service. This book pays special attention to the historical context of service, the manager's role in good service including hiring and managing employees, how to become a good server, and the various types of service in food-service operations. There is an art to good service that can be trained and taught, and Presenting Service provides the manager with ... Read more
Serving people is difficult and demanding work, but the rewards outweigh the challenges. Education, training, and a professional atti-tude are the ingredients needed to harvest those rewards. Presenting Service, 2E educates servers, supervisors, and managers in the techniques and demeanor of professional service. This book pays special attention to the historical context of service, the manager's role in good service including hiring and managing employees, how to become a good server, and the various types of service in food-service operations. There is an art to good service that can be trained and taught, and Presenting Service provides the manager with ... Read more
Product Details
Format
Paperback
Publication date
2006
Publisher
John Wiley and Sons Ltd United States
Number of pages
272
Condition
New
Number of Pages
272
Place of Publication
New York, United States
ISBN
9780471475781
SKU
V9780471475781
Shipping Time
Usually ships in 7 to 11 working days
Ref
99-1
About Lendal H. Kotschevar
LENDAL H. KOTSCHEVAR, PHD, FMP, is Professor Emeritus at Florida International University. VALENTINO LUCIANI, CHE, is a former lecturer in the William F. Harrah College of Hotel Administration at the University of Nevada, Las Vegas.
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