Business & management
Results 8497 - 8520 of 11149
Business & management
Paperback. Employee Management and Customer Service in the Retail Industry, by Gary Heil and Chris Thomas, attempts to combine the psychology of dealing with employees and customers with the practical realities of managing a retail business. Num Pages: 208 pages, , black & white illustrations. BIC Classification: KJMV2; KJSU; KNPR. Category: (P) Professional & Vocational. Dimension: 241 x 190 x 11. Weight in Grams: 363.
- Format
- Paperback
- Publication date
- 2005
- Publisher
- John Wiley and Sons Ltd United States
- Edition
- 1st Edition
- Number of pages
- 208
- Condition
- New
- SKU
- V9780471723240
- ISBN
- 9780471723240
Paperback
Condition: New
€ 188.77
€ 188.77
Hardback. "Employee engagement" has been a buzz word in the human resources community for several years, but there remains an urgent need for scientifically grounded advice for human resources consultants and practitioners as to how to measure and increase it. Series: TMEZ - Talent Management Essentials. Num Pages: 224 pages, Illustrations. BIC Classification: JMJ; KJMV2. Category: (P) Professional & Vocational. Dimension: 222 x 143 x 21. Weight in Grams: 436.
- Format
- Hardback
- Publication date
- 2009
- Publisher
- John Wiley and Sons Ltd United Kingdom
- Edition
- 1st Edition
- Number of pages
- 224
- Condition
- New
- SKU
- V9781405179034
- ISBN
- 9781405179034
Hardback
Condition: New
€ 105.46
€ 105.46
Paperback. "Employee engagement" has been a buzz word in the human resources community for several years, but there remains an urgent need for scientifically grounded advice for human resources consultants and practitioners as to how to measure and increase it. Series: TMEZ - Talent Management Essentials. Num Pages: 224 pages, black & white line drawings, figures. BIC Classification: JMJ; KJMV2. Category: (P) Professional & Vocational. Dimension: 215 x 139 x 15. Weight in Grams: 286.
- Publisher
- John Wiley and Sons Ltd United Kingdom
- Number of pages
- 224
- Format
- Paperback
- Publication date
- 2009
- Edition
- 1st Edition
- Condition
- New
- SKU
- V9781405179027
- ISBN
- 9781405179027
Paperback
Condition: New
€ 39.29
€ 39.29
Paperback. .
- Publisher
- Taylor & Francis Ltd
- Number of pages
- 336
- Format
- Paperback
- Publication date
- 2013
- Edition
- 1st Edition
- Condition
- New
- SKU
- V9780415657426
- ISBN
- 9780415657426
Paperback
Condition: New
€ 77.10
€ 77.10
Paperback. The easy way to boost employee engagement Today more than ever, companies and leaders need a road map to help them boost employee engagement levels. Num Pages: 360 pages, black & white illustrations, figures. BIC Classification: KJMV2. Category: (P) Professional & Vocational. Dimension: 235 x 192 x 19. Weight in Grams: 528.
- Publisher
- John Wiley & Sons Inc United States
- Number of pages
- 360
- Format
- Paperback
- Publication date
- 2014
- Edition
- 1st Edition
- Condition
- New
- SKU
- V9781118725795
- ISBN
- 9781118725795
Paperback
Condition: New
€ 30.99€ 24.57
€ 30.99
€ 24.57
Paperback. Whether you're already involved in research, planning your first project or commissioning an external research company, this book covers something you need to conduct robust, reliable research. It also covers the tools, strategy and action to make your project a success. Num Pages: 256 pages, Illustrations. BIC Classification: KJMV2. Category: (G) General (US: Trade); (P) Professional & Vocational; (U) Tertiary Education (US: College). Dimension: 233 x 159 x 14. Weight in Grams: 394.
- Publisher
- Kogan Page Ltd
- Number of pages
- 256
- Format
- Paperback
- Publication date
- 2012
- Edition
- 1st Edition
- Condition
- New
- SKU
- V9780749466824
- ISBN
- 9780749466824
Paperback
Condition: New
€ 46.99€ 41.41
€ 46.99
€ 41.41
Paperback. Num Pages: 256 pages, 1 b/w photo, 14 b/w illus & 4 charts. BIC Classification: JMH; JMJ; KJMV2. Category: (G) General (US: Trade). Dimension: 228 x 154 x 18. Weight in Grams: 470.
- Publisher
- Puddle Dancer Press United States
- Number of pages
- 256
- Format
- Paperback
- Publication date
- 2011
- Condition
- New
- SKU
- V9781892005250
- ISBN
- 9781892005250
Paperback
Condition: New
€ 19.99€ 19.89
€ 19.99
€ 19.89
Paperback. Focuses on neurological and psychological insights - originating from brain scanning or neurological experiments - on basic emotional processes in the brain and their role in controlling human behaviour. This book offers a review of contemporary thinking in the field of consumer behaviour. Num Pages: 462 pages, Illustrations. BIC Classification: JFFT; KJSA. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 230 x 157 x 29. Weight in Grams: 776.
- Publisher
- Copenhagen Business School Press
- Number of pages
- 462
- Format
- Paperback
- Publication date
- 2007
- Edition
- 1st Edition
- Condition
- New
- SKU
- V9788763001984
- ISBN
- 9788763001984
Paperback
Condition: New
€ 51.59€ 40.79
€ 51.59
€ 40.79
Hardcover. Focusing on emotions at work, this book offers an overview of how basic theory and research in affect and emotions has influenced the science and practice of industrial/organizational psychology. It also addresses a range of topics, including aggression at work, emotional labor, the work-family interface, and more. Editor(s): Lord, Robert; Klimoski, R.J.; Kanfer, Ruth. Series: J-B SIOP Frontiers Series. Num Pages: 544 pages, illustrations. BIC Classification: JMJ; KJU. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 235 x 158 x 41. Weight in Grams: 962.
- Format
- Hardback
- Publication date
- 2002
- Publisher
- John Wiley & Sons Inc United States
- Edition
- 1st Edition
- Number of pages
- 544
- Condition
- New
- SKU
- V9780787957360
- ISBN
- 9780787957360
Hardback
Condition: New
€ 90.54
€ 90.54
Hardcover. Rather than focusing on the psychology of personal emotions at work, this study concentrates on emotions as role requirements, on workplace emotions that combine the private with the public, the personal with the social, and the authentic with the masked. Series: Harvard East Asian Monographs. Num Pages: 250 pages, 6 figures, 6 tables. BIC Classification: JMJ; JMS; KJU; KJW. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 229 x 152 x 24. Weight in Grams: 582.
- Format
- Hardback
- Publication date
- 2002
- Publisher
- Harvard University Asia Center
- Edition
- 1st
- Condition
- New
- SKU
- V9780674008588
- ISBN
- 9780674008588
Hardback
Condition: New
€ 40.99€ 33.71
€ 40.99
€ 33.71
Hardback. Chapters in this volume comprise cutting-edge articles authored by leading and emerging scholars of emotion in organizational settings from around the world. Topics deal with emotion at all levels of organizing: at the individual level, expressed in interpersonal exchanges and in groups, and across the whole of organization as institutional forms. Series: Research on Emotion in Organizations. Num Pages: 416 pages, illustrations (black and white). BIC Classification: KJU. Category: (UP) Postgraduate, Research & Scholarly. Dimension: 229 x 152 x 38. Weight in Grams: 703.
- Format
- Hardback
- Publication date
- 2014
- Publisher
- Emerald Publishing Limited
- Condition
- New
- SKU
- V9781783509393
- ISBN
- 9781783509393
Hardback
Condition: New
€ 162.21
€ 162.21
Hardback. This volume of Research on Emotions in Organizations demonstrates the ubiquitousness of emotions and effects of emotions in organizational setting - starting from what goes on in the boardroom, extending right down to the way employees at the coalface interact with their customers every day. Series: Research on Emotion in Organizations. Num Pages: 480 pages, illustrations. BIC Classification: KJR; KJU. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly. Dimension: 159 x 262 x 32. Weight in Grams: 814.
- Publisher
- Emerald Publishing Limited
- Format
- Hardback
- Publication date
- 2016
- Condition
- New
- SKU
- V9781785609985
- ISBN
- 9781785609985
Hardback
Condition: New
€ 146.50
€ 146.50
Paperback. Developed in partnership with MHS (the same company who brought you the EQ-i[registered]), this title offers a 50-item assessment that measures EI on 5 scales: Perceiving, Managing, Decision Making, Achieving, and Influencing. Num Pages: 16 pages, black & white illustrations, colour illustrations. BIC Classification: JMBT; KJMV2. Category: (P) Professional & Vocational. Dimension: 255 x 219 x 1. Weight in Grams: 84.
- Format
- Paperback
- Publication date
- 2009
- Publisher
- John Wiley and Sons Ltd United Kingdom
- Edition
- 1st Edition
- Number of pages
- 16
- Condition
- New
- SKU
- V9780470248652
- ISBN
- 9780470248652
Paperback
Condition: New
€ 28.06
€ 28.06
Paperback. The importance of emotional intelligence as a critical factor in personal and business success is now well established. Emotional Intelligence in Action, Second Edition shows how to tap the power of EI to build effective emotional skills and create real change for leaders and teams. Num Pages: 512 pages, Illustrations. BIC Classification: KJM. Category: (P) Professional & Vocational. Dimension: 234 x 179 x 26. Weight in Grams: 838.
- Publisher
- John Wiley & Sons Inc
- Number of pages
- 512
- Format
- Paperback
- Publication date
- 2012
- Edition
- 2nd Edition
- Condition
- New
- SKU
- V9781118128046
- ISBN
- 9781118128046
Paperback
Condition: New
€ 65.05
€ 65.05
Paperback. Research indicates that emotional intelligence (EI) accounts for an astonishing 70-80 percent of management success. This title introduces readers to all facets of EI and shows how emotions can be leveraged to meet project goals. It helps you learn how to: set the tone and direction for the project; communicate effectively and more. Num Pages: 288 pages, black & white tables, figures. BIC Classification: KJMP. Category: (P) Professional & Vocational. Dimension: 229 x 174 x 18. Weight in Grams: 472.
- Publisher
- AMACOM
- Number of pages
- 288
- Format
- Paperback
- Publication date
- 2013
- Edition
- 2nd Edition
- Condition
- New
- SKU
- V9780814432778
- ISBN
- 9780814432778
Paperback
Condition: New
€ 23.99€ 21.08
€ 23.99
€ 21.08
Paperback. Emotional Intelligence for Managing Results in a Diverse World delivers a novel prescription for managing effectively in today's workplace. The book also gives you the know-how to use this approach in coaching and developing others to help them be more successful on the job. Num Pages: 204 pages. BIC Classification: KJMB; KJW. Category: (G) General (US: Trade). Dimension: 236 x 190 x 14. Weight in Grams: 445. The Hard Truth About Soft Skills in the Workplace. 224 pages. Helps you harness the power of human emotions to leverage the differences people bring to the workplace. This work delivers a proven approach to capturing and using the energy of emotions to bridge difference, turn difficult relationships into satisfying ones, and create a healthier workplace and a more effective organization. Cateogry: (G) General (US: Trade). BIC Classification: KJMB; KJW. Dimension: 236 x 190 x 14. Weight: 432.
- Format
- Paperback
- Publication date
- 2010
- Publisher
- Nicholas Brealey Publishing
- Edition
- Reprint
- Number of pages
- 224
- Condition
- New
- SKU
- V9780891063940
- ISBN
- 9780891063940
Paperback
Condition: New
€ 33.99€ 22.68
€ 33.99
€ 22.68
Paperback. Examines the vital role emotions and habits play in performance. This book explains the principles of emotional intelligence and how these relate to coaching for performance. It includes practical activities for those seeking to identify and adapt their behaviour in order to achieve more. Num Pages: 240 pages, Illustrations. BIC Classification: JNRV; KJMV2. Category: (P) Professional & Vocational; (U) Tertiary Education (US: College). Dimension: 233 x 157 x 13. Weight in Grams: 376.
- Publisher
- Kogan Page Ltd
- Number of pages
- 240
- Format
- Paperback
- Publication date
- 2011
- Edition
- 1st Edition
- Condition
- New
- SKU
- V9780749463564
- ISBN
- 9780749463564
Paperback
Condition: New
€ 40.99€ 35.95
€ 40.99
€ 35.95
Paperback. In this hands-on guide, Dr. Hank Weisinger, a leading expert in the application of emotional intelligence, provides a step-by-step approach to mastering the core competencies of emotional intelligence - self awareness, mood management, self motivation and interpersonal abilities. Num Pages: 256 pages. BIC Classification: KJM. Category: (P) Professional & Vocational. Dimension: 228 x 155 x 19. Weight in Grams: 318.
- Format
- Paperback
- Publication date
- 2000
- Publisher
- John Wiley & Sons Inc
- Number of pages
- 256
- Condition
- New
- SKU
- V9780787951986
- ISBN
- 9780787951986
Paperback
Condition: New
€ 26.99€ 20.01
€ 26.99
€ 20.01
Paperback.
- Format
- Paperback
- Publication date
- 2012
- Publisher
- Kogan Page Ltd United Kingdom
- Number of pages
- 240
- Condition
- New
- SKU
- V9780749465568
- ISBN
- 9780749465568
Paperback
Condition: New
€ 40.99€ 35.95
€ 40.99
€ 35.95
Hardcover. Authoritative, comprehensive, accessible-the definitive guide to a new approach in environmental policy Emissions Trading: Environmental Policy's New Approach presents the work of an outstanding group of contributors on the successes and limitations of this new and exciting incentive-based tool for reducing environmental pollutants. Editor(s): Kosobud, Richard F. Series: National Association of Manufacturers S. Num Pages: 332 pages, Illustrations, maps. BIC Classification: KJ; LBBP; RNP. Category: (P) Professional & Vocational. Dimension: 234 x 163 x 29. Weight in Grams: 684.
- Format
- Hardback
- Publication date
- 2000
- Publisher
- John Wiley & Sons Inc Dublin, Ireland
- Edition
- 1st Edition
- Number of pages
- 332
- Condition
- New
- SKU
- V9780471355045
- ISBN
- 9780471355045
Hardback
Condition: New
€ 164.08
€ 164.08
Paperback. Series: Emerging Trends in Real Estate. Num Pages: 66 pages. BIC Classification: GBC; KFFR; KJ. Category: (G) General (US: Trade). Dimension: 279 x 216. .
- Format
- Paperback
- Publication date
- 2010
- Publisher
- Urban Land Institute
- Condition
- New
- SKU
- V9780874201550
- ISBN
- 9780874201550
Paperback
Condition: New
€ 56.70
€ 56.70
paperback. Constitutes the proceedings of the First World Summit, WSKS 2008, held in Athens, Greece, in September 2008. This title organizes the papers in topical sections on social and humanistic computing for the knowledge society; and knowledge, learning, education, learning technologies and e-learning for the knowledge society. Series: Lecture Notes in Computer Science. Num Pages: 603 pages, biography. BIC Classification: JNV; KJE; UBJ; UKR; UYQE. Category: (P) Professional & Vocational. Dimension: 235 x 155 x 36. Weight in Grams: 930.
- Format
- Paperback
- Publication date
- 2008
- Publisher
- Springer Germany
- Number of pages
- 603
- Condition
- New
- Edition
- 2008th Edition
- SKU
- V9783540877806
- ISBN
- 9783540877806
Paperback
Condition: New
€ 170.66
€ 170.66
Hardcover. Presents examples as well as methods and tools for integrating systems of dispute resolution into standard corporate procedures. This book investigates how the systems organizations have developed to manage common and costly workplace conflicts involving supervisor-employee relationships, and race, age, and gender discrimination complaints. Num Pages: 432 pages, Illustrations. BIC Classification: GTJ; KJMV2. Category: (P) Professional & Vocational. Dimension: 238 x 161 x 33. Weight in Grams: 720.
- Format
- Hardback
- Publication date
- 2003
- Publisher
- John Wiley & Sons Inc United States
- Edition
- 1st Edition
- Number of pages
- 432
- Condition
- New
- SKU
- V9780787964344
- ISBN
- 9780787964344
Hardback
Condition: New
€ 77.43
€ 77.43
Paperback. This practical book identifies the opportunities and threats that emerging markets offer to established businesses and presents a value chain network model for strategic advantage. Num Pages: 272 pages. BIC Classification: KCM; KJC; KJK. Category: (P) Professional & Vocational; (U) Tertiary Education (US: College). Dimension: 173 x 240 x 16. Weight in Grams: 474.
- Publisher
- Kogan Page Ltd
- Format
- Paperback
- Publication date
- 2015
- Condition
- New
- SKU
- V9780749474492
- ISBN
- 9780749474492
Paperback
Condition: New
€ 51.99€ 46.89
€ 51.99
€ 46.89