Business & management
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Business & management
Paperback. Provides practical advice, tools and techniques for managers to adopt when managing any complaints that come into their organisation. With case studies from companies as diverse as John Lewis, Waitrose, DHL, Hilton Hotels, the Starwood group and BT, this title explains what customers are really looking for when they make a compliant. Num Pages: 208 pages, illustrations. BIC Classification: KJSU. Category: (P) Professional & Vocational; (U) Tertiary Education (US: College). Dimension: 233 x 154 x 12. Weight in Grams: 326.
- Publisher
- Kogan Page Ltd United Kingdom
- Number of pages
- 208
- Format
- Paperback
- Publication date
- 2012
- Edition
- 1st Edition
- Condition
- New
- SKU
- V9780749465308
- ISBN
- 9780749465308
Paperback
Condition: New
€ 46.99€ 41.41
€ 46.99
€ 41.41
Paperback. Learn to take full advantage of search and social media for B2B marketing Business-to-business marketers have been slow to enter the online marketing arena, but now that the impact of search and social media marketing in the consumer marketplace is clearly documented, B2B marketers are ready for a complete guide to making the most of the medium. Num Pages: 288 pages, Illustrations. BIC Classification: KJE; KJS. Category: (P) Professional & Vocational. Dimension: 190 x 232 x 16. Weight in Grams: 442.
- Format
- Paperback
- Publication date
- 2012
- Publisher
- John Wiley & Sons Inc
- Edition
- 1st Edition
- Number of pages
- 288
- Condition
- New
- SKU
- V9781118147849
- ISBN
- 9781118147849
Paperback
Condition: New
€ 41.99€ 32.33
€ 41.99
€ 32.33
Paperback. Want to get an MBA? The Complete MBA For Dummies, 2 nd Edition, is the practical, plain-English guide that covers all the basics of a top-notch MBA program, helping you to navigate today's most innovative business strategies. Num Pages: 432 pages, Illustrations. BIC Classification: KJ. Category: (P) Professional & Vocational. Dimension: 235 x 189 x 23. Weight in Grams: 654.
- Publisher
- John Wiley and Sons Ltd United Kingdom
- Number of pages
- 432
- Format
- Paperback
- Publication date
- 2007
- Edition
- 2nd
- Condition
- New
- SKU
- V9780470194294
- ISBN
- 9780470194294
Paperback
Condition: New
€ 25.99€ 19.36
€ 25.99
€ 19.36
Paperback. While substantial advances have been made in the learning and developmen (L&D) profession over the years, evaluation remains by far the weakest part of the L&D cycle. This title addresses the issues by providing practitioner friendly but academically robust information and guidance on how to evaluate all forms of learning and development. Num Pages: 296 pages, black & white illustrations. BIC Classification: KJMV2. Category: (P) Professional & Vocational; (U) Tertiary Education (US: College). Dimension: 235 x 156 x 16. Weight in Grams: 452.
- Publisher
- Kogan Page Ltd
- Format
- Paperback
- Publication date
- 2014
- Condition
- New
- SKU
- V9780749471002
- ISBN
- 9780749471002
Paperback
Condition: New
€ 46.99€ 42.03
€ 46.99
€ 42.03
Paperback. Looks at employee life cycle and posits a series of training challenges and opportunities relevant across each stage - from new hires to eminence grise of organisation - the objective is to enable learning and development practitioners to build individual capability and an organisation with a memory, continually learning from its own endeavours. Num Pages: 272 pages, Illustrations. BIC Classification: KJMV2. Category: (G) General (US: Trade). Dimension: 233 x 157 x 20. Weight in Grams: 415.
- Publisher
- Kogan Page Ltd United Kingdom
- Number of pages
- 272
- Format
- Paperback
- Publication date
- 2013
- Edition
- 1st Edition
- Condition
- New
- SKU
- V9780749468996
- ISBN
- 9780749468996
Paperback
Condition: New
€ 35.99€ 33.01
€ 35.99
€ 33.01
Paperback. Complex Adaptive Leadership, a Gower bestseller, has been taught in corporate leadership programmes, business schools and universities around the world to high acclaim. In this updated paperback edition, the author argues that leadership is a complex dynamic process and should involve all those engaged in a particular enterprise. Num Pages: 272 pages, Includes 114 b&w illustrations. BIC Classification: KJMB; KJMV1. Category: (UP) Postgraduate, Research & Scholarly. Dimension: 172 x 245 x 18. Weight in Grams: 622.
- Publisher
- Taylor & Francis Ltd
- Format
- Paperback
- Publication date
- 2014
- Edition
- 2nd Edition
- Condition
- New
- SKU
- V9781472447913
- ISBN
- 9781472447913
Paperback
Condition: New
€ 49.78
€ 49.78
Complex Collaboration: Building the Capabilities for Working Across Bo...
Michael M. Beyerlein (Ed.)
Hardback. Complex collaboration refers to situations where working together effectively across boundaries is critical for complex projects and problems. This volume addresses such issues as unit of analysis, critical relationships, resource development, virtual teaming, and improvement processes. Editor(s): Beyerlein, Michael M.; Johnson, Douglas; Beyerlein, Susan T. Series: Advances in Interdisciplinary Studies of Work Teams. Num Pages: 306 pages. BIC Classification: KJM. Category: (P) Professional & Vocational. Dimension: 225 x 150 x 27. Weight in Grams: 590.
- Format
- Hardback
- Publication date
- 2004
- Publisher
- Emerald Publishing Limited United States
- Number of pages
- 306
- Condition
- New
- SKU
- V9780762311323
- ISBN
- 9780762311323
Hardback
Condition: New
€ 128.87
€ 128.87
Paperback. Complex Engineering Service Systems addresses both conceptual and practical aspects of contracting, managing, designing, leading, delivering and transforming complex engineering service systems. The ideas discussed in the text can be put into action by industrial practitioners. Editor(s): Ng, Irene; Parry, Glenn; Wild, Peter; McFarlane, Duncan C.; Tasker, Paul. Series: Decision Engineering. Num Pages: 484 pages, 27 black & white tables, biography. BIC Classification: KJC; KJM; TBC. Category: (P) Professional & Vocational. Dimension: 235 x 153 x 27. Weight in Grams: 731.
- Format
- Paperback
- Publication date
- 2013
- Publisher
- Springer London Ltd United Kingdom
- Number of pages
- 484
- Condition
- New
- SKU
- V9781447127000
- ISBN
- 9781447127000
Paperback
Condition: New
€ 187.23
€ 187.23
Paperback. The sales function is the front-line of any business. Keeping up with the latest sales techniques is essential, as well as ensuring you have a motivated, incentivised and focused sales team well-versed in the basics of selling, from identifying new prospects and getting repeat business to closing the deal. Series: Express Exec. Num Pages: 118 pages. BIC Classification: KJS. Category: (G) General (US: Trade); (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 172 x 152 x 8. Weight in Grams: 124.
- Format
- Paperback
- Publication date
- 2003
- Publisher
- John Wiley and Sons Ltd United Kingdom
- Number of pages
- 118
- Condition
- New
- SKU
- V9781841124575
- ISBN
- 9781841124575
Paperback
Condition: New
€ 14.99€ 13.53
€ 14.99
€ 13.53
Paperback. Complexity theory provides a model for understanding human behaviour that is not based on the individual. It attracts a great deal of attention in the area of organisations and management, & this interest is rapidly spreading to psychology. Num Pages: 368 pages. BIC Classification: JMAF; JMJ; KJU. Category: (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 158 x 234 x 20. Weight in Grams: 556.
- Format
- Paperback
- Publication date
- 2014
- Publisher
- Taylor & Francis Ltd
- Edition
- 1st Edition
- Condition
- New
- SKU
- V9781138011977
- ISBN
- 9781138011977
Paperback
Condition: New
€ 57.34
€ 57.34
Paperback. Covers the fundamentals of complexity, from encouraging iconoclastic behavior and setting up formal complexity training to using scenarios and gathering intelligence. This title includes a glossary of key concepts and a comprehensive resources guide. It is suitable for people who need to master business thinking and practice quickly. Series: ExpressExec S. Num Pages: 114 pages, black & white illustrations. BIC Classification: KJC. Category: (G) General (US: Trade); (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 176 x 125 x 10. Weight in Grams: 120.
- Format
- Paperback
- Publication date
- 2002
- Publisher
- John Wiley and Sons Ltd United Kingdom
- Edition
- 1st Edition
- Number of pages
- 114
- Condition
- New
- SKU
- V9781841122250
- ISBN
- 9781841122250
Paperback
Condition: New
€ 11.99€ 11.62
€ 11.99
€ 11.62
Paperback. Num Pages: 249 pages, 2 black & white illustrations, 42 black & white tables, biography. BIC Classification: KJMV6. Category: (P) Professional & Vocational. Dimension: 210 x 148 x 14. Weight in Grams: 334.
- Format
- Paperback
- Publication date
- 2003
- Publisher
- Deutscher Universitats-Verlag Germany
- Edition
- Softcover reprint of the original 1st ed. 2003
- Number of pages
- 249
- Condition
- New
- SKU
- V9783824477012
- ISBN
- 9783824477012
Paperback
Condition: New
€ 63.50
€ 63.50
Paperback. Michael Marti presents a complexity management model that is based on the reasoning that product architecture determines to a considerable extent how external complexity is translated into physical products. The model demonstrates a procedure to optimize a product's architecture and is applied to several industrial products. Num Pages: 248 pages, 15 black & white tables, biography. BIC Classification: KJMV5; KJMV6. Category: (P) Professional & Vocational. Dimension: 210 x 148 x 16. Weight in Grams: 371.
- Format
- Paperback
- Publication date
- 2007
- Publisher
- Deutscher Universitats-Verlag Germany
- Number of pages
- 248
- Condition
- New
- SKU
- V9783835008663
- ISBN
- 9783835008663
Paperback
Condition: New
€ 64.07
€ 64.07
Paperback. Series: Essentials. Num Pages: black & white illustrations, bibliography. BIC Classification: KC; KJM; KJSP; LNCB. Category: (G) General (US: Trade). Dimension: 210 x 148 x 3. Weight in Grams: 82.
- Publisher
- Springer Gabler
- Format
- Paperback
- Publication date
- 2015
- Edition
- 2015th Edition
- Condition
- New
- SKU
- V9783658094706
- ISBN
- 9783658094706
Paperback
Condition: New
€ 22.63
€ 22.63
Comprehensive Assessment of the Role of Risk in U.S.Agriculture
. Ed(S): Just, Richard E.; Pope, Rulon D.
Hardback. After the research on agricultural risk, the treatment of risk in agricultural research is far from harmonious. This book is intended to: define the state of the literature on agricultural risk research; provide a critical evaluation of economic risk research on agriculture; and set a research agenda that meets future needs and prospects. Editor(s): Just, Richard E.; Pope, Rulon D. Series: Natural Resource Management and Policy. Num Pages: 600 pages, biography. BIC Classification: 1KBB; KJMD; KNAC; RN. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 234 x 156 x 33. Weight in Grams: 1017.
- Format
- Hardback
- Publication date
- 2001
- Publisher
- Kluwer Academic Publishers United States
- Number of pages
- 600
- Condition
- New
- SKU
- V9780792375678
- ISBN
- 9780792375678
Hardback
Condition: New
€ 249.09
€ 249.09
Hardcover. Comprehensive Intellectual Capital Management: Step-by-Step explains the fundamentals, practices and models of intellectual capital management. The book will provide a business-oriented, critical review of the definitions, practices, tools and models that are available today. Num Pages: 312 pages, Illustrations. BIC Classification: KJMD. Category: (P) Professional & Vocational. Dimension: 260 x 188 x 28. Weight in Grams: 756.
- Format
- Hardback
- Publication date
- 2003
- Publisher
- John Wiley and Sons Ltd United States
- Edition
- 1st Edition
- Number of pages
- 312
- Condition
- New
- SKU
- V9780471275060
- ISBN
- 9780471275060
Hardback
Condition: New
€ 76.42€ 64.81
€ 76.42
€ 64.81
Comprehensive Monograph of Corporate Finance (Business, Technology and...
Moraru, Dan, Nedelescu, Mihai
Hardcover. Num Pages: 265 pages. BIC Classification: KJMV1. Category: (P) Professional & Vocational. Dimension: 258 x 178 x 20. Weight in Grams: 634.
- Format
- Hardback
- Publication date
- 2014
- Publisher
- Nova Science Pub Inc
- Condition
- New
- SKU
- V9781631173561
- ISBN
- 9781631173561
Hardback
Condition: New
€ 229.24€ 156.76
€ 229.24
€ 156.76
Hardback. This breakthrough book provides students and managers alike with an understanding of the concepts and tools of strategy. Editor(s): Bolland, Eric J. Num Pages: 279 pages. BIC Classification: KJC; KJMD. Category: (P) Professional & Vocational. Dimension: 229 x 152. .
- Publisher
- Emerald Publishing Limited
- Format
- Hardback
- Publication date
- 2017
- Condition
- New
- SKU
- V9781787142251
- ISBN
- 9781787142251
Hardback
Condition: New
€ 58.78
€ 58.78
Paperback. The bestselling Project+ preparation guide, updated for the latest exam The CompTIA Project+ Study Guide, Second Edition is your comprehensive resource for taking Exam PK0-004. Num Pages: 336 pages. BIC Classification: KJMP; UQR. Category: (P) Professional & Vocational. Dimension: 228 x 182 x 20. Weight in Grams: 453.
- Publisher
- John Wiley & Sons Inc
- Format
- Paperback
- Publication date
- 2017
- Edition
- 2nd Edition
- Condition
- New
- SKU
- V9781119280521
- ISBN
- 9781119280521
Paperback
Condition: New
€ 49.99€ 38.84
€ 49.99
€ 38.84
Hardcover. The design of products, processes, and systems is the focus of successful time-based competition. This design process which focuses on problem-solving and continued innovation brings together a multitude of variables, including customer needs, scheduling, modeling, and process analysis, which must be implemented concurrently to be successful. Num Pages: 560 pages, Ill. BIC Classification: KJMP; UGC. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 237 x 165 x 31. Weight in Grams: 920.
- Format
- Hardback
- Publication date
- 2000
- Publisher
- John Wiley and Sons Ltd United States
- Edition
- 1st Edition
- Number of pages
- 560
- Condition
- New
- SKU
- V9780471348795
- ISBN
- 9780471348795
Hardback
Condition: New
€ 196.44
€ 196.44