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Business & management

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Business & management

Paperback. Provides practical advice, tools and techniques for managers to adopt when managing any complaints that come into their organisation. With case studies from companies as diverse as John Lewis, Waitrose, DHL, Hilton Hotels, the Starwood group and BT, this title explains what customers are really looking for when they make a compliant. Num Pages: 208 pages, illustrations. BIC Classification: KJSU. Category: (P) Professional & Vocational; (U) Tertiary Education (US: College). Dimension: 233 x 154 x 12. Weight in Grams: 326.
Publisher
Kogan Page Ltd United Kingdom
Number of pages
208
Format
Paperback
Publication date
2012
Edition
1st Edition
Condition
New
SKU
V9780749465308
ISBN
9780749465308
Paperback
Condition: New

€ 46.99
€ 41.41

Paperback. Learn to take full advantage of search and social media for B2B marketing Business-to-business marketers have been slow to enter the online marketing arena, but now that the impact of search and social media marketing in the consumer marketplace is clearly documented, B2B marketers are ready for a complete guide to making the most of the medium. Num Pages: 288 pages, Illustrations. BIC Classification: KJE; KJS. Category: (P) Professional & Vocational. Dimension: 190 x 232 x 16. Weight in Grams: 442.
Format
Paperback
Publication date
2012
Publisher
John Wiley & Sons Inc
Edition
1st Edition
Number of pages
288
Condition
New
SKU
V9781118147849
ISBN
9781118147849
Paperback
Condition: New

€ 41.99
€ 32.33

Paperback. Want to get an MBA? The Complete MBA For Dummies, 2 nd Edition, is the practical, plain-English guide that covers all the basics of a top-notch MBA program, helping you to navigate today's most innovative business strategies. Num Pages: 432 pages, Illustrations. BIC Classification: KJ. Category: (P) Professional & Vocational. Dimension: 235 x 189 x 23. Weight in Grams: 654.
Publisher
John Wiley and Sons Ltd United Kingdom
Number of pages
432
Format
Paperback
Publication date
2007
Edition
2nd
Condition
New
SKU
V9780470194294
ISBN
9780470194294
Paperback
Condition: New

€ 25.99
€ 19.36

Paperback. While substantial advances have been made in the learning and developmen (L&D) profession over the years, evaluation remains by far the weakest part of the L&D cycle. This title addresses the issues by providing practitioner friendly but academically robust information and guidance on how to evaluate all forms of learning and development. Num Pages: 296 pages, black & white illustrations. BIC Classification: KJMV2. Category: (P) Professional & Vocational; (U) Tertiary Education (US: College). Dimension: 235 x 156 x 16. Weight in Grams: 452.
Publisher
Kogan Page Ltd
Format
Paperback
Publication date
2014
Condition
New
SKU
V9780749471002
ISBN
9780749471002
Paperback
Condition: New

€ 46.99
€ 42.03

Paperback. Looks at employee life cycle and posits a series of training challenges and opportunities relevant across each stage - from new hires to eminence grise of organisation - the objective is to enable learning and development practitioners to build individual capability and an organisation with a memory, continually learning from its own endeavours. Num Pages: 272 pages, Illustrations. BIC Classification: KJMV2. Category: (G) General (US: Trade). Dimension: 233 x 157 x 20. Weight in Grams: 415.
Publisher
Kogan Page Ltd United Kingdom
Number of pages
272
Format
Paperback
Publication date
2013
Edition
1st Edition
Condition
New
SKU
V9780749468996
ISBN
9780749468996
Paperback
Condition: New

€ 35.99
€ 33.01

Paperback. Complex Adaptive Leadership, a Gower bestseller, has been taught in corporate leadership programmes, business schools and universities around the world to high acclaim. In this updated paperback edition, the author argues that leadership is a complex dynamic process and should involve all those engaged in a particular enterprise. Num Pages: 272 pages, Includes 114 b&w illustrations. BIC Classification: KJMB; KJMV1. Category: (UP) Postgraduate, Research & Scholarly. Dimension: 172 x 245 x 18. Weight in Grams: 622.
Publisher
Taylor & Francis Ltd
Format
Paperback
Publication date
2014
Edition
2nd Edition
Condition
New
SKU
V9781472447913
ISBN
9781472447913
Paperback
Condition: New

€ 49.78

Hardback. Complex collaboration refers to situations where working together effectively across boundaries is critical for complex projects and problems. This volume addresses such issues as unit of analysis, critical relationships, resource development, virtual teaming, and improvement processes. Editor(s): Beyerlein, Michael M.; Johnson, Douglas; Beyerlein, Susan T. Series: Advances in Interdisciplinary Studies of Work Teams. Num Pages: 306 pages. BIC Classification: KJM. Category: (P) Professional & Vocational. Dimension: 225 x 150 x 27. Weight in Grams: 590.
Format
Hardback
Publication date
2004
Publisher
Emerald Publishing Limited United States
Number of pages
306
Condition
New
SKU
V9780762311323
ISBN
9780762311323
Hardback
Condition: New

€ 128.87

Paperback. Complex Engineering Service Systems addresses both conceptual and practical aspects of contracting, managing, designing, leading, delivering and transforming complex engineering service systems. The ideas discussed in the text can be put into action by industrial practitioners. Editor(s): Ng, Irene; Parry, Glenn; Wild, Peter; McFarlane, Duncan C.; Tasker, Paul. Series: Decision Engineering. Num Pages: 484 pages, 27 black & white tables, biography. BIC Classification: KJC; KJM; TBC. Category: (P) Professional & Vocational. Dimension: 235 x 153 x 27. Weight in Grams: 731.
Format
Paperback
Publication date
2013
Publisher
Springer London Ltd United Kingdom
Number of pages
484
Condition
New
SKU
V9781447127000
ISBN
9781447127000
Paperback
Condition: New

€ 187.23

Paperback. The sales function is the front-line of any business. Keeping up with the latest sales techniques is essential, as well as ensuring you have a motivated, incentivised and focused sales team well-versed in the basics of selling, from identifying new prospects and getting repeat business to closing the deal. Series: Express Exec. Num Pages: 118 pages. BIC Classification: KJS. Category: (G) General (US: Trade); (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 172 x 152 x 8. Weight in Grams: 124.
Format
Paperback
Publication date
2003
Publisher
John Wiley and Sons Ltd United Kingdom
Number of pages
118
Condition
New
SKU
V9781841124575
ISBN
9781841124575
Paperback
Condition: New

€ 14.99
€ 13.53

Paperback. Complexity theory provides a model for understanding human behaviour that is not based on the individual. It attracts a great deal of attention in the area of organisations and management, & this interest is rapidly spreading to psychology. Num Pages: 368 pages. BIC Classification: JMAF; JMJ; KJU. Category: (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 158 x 234 x 20. Weight in Grams: 556.
Format
Paperback
Publication date
2014
Publisher
Taylor & Francis Ltd
Edition
1st Edition
Condition
New
SKU
V9781138011977
ISBN
9781138011977
Paperback
Condition: New

€ 57.34

Paperback. Covers the fundamentals of complexity, from encouraging iconoclastic behavior and setting up formal complexity training to using scenarios and gathering intelligence. This title includes a glossary of key concepts and a comprehensive resources guide. It is suitable for people who need to master business thinking and practice quickly. Series: ExpressExec S. Num Pages: 114 pages, black & white illustrations. BIC Classification: KJC. Category: (G) General (US: Trade); (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 176 x 125 x 10. Weight in Grams: 120.
Format
Paperback
Publication date
2002
Publisher
John Wiley and Sons Ltd United Kingdom
Edition
1st Edition
Number of pages
114
Condition
New
SKU
V9781841122250
ISBN
9781841122250
Paperback
Condition: New

€ 11.99
€ 11.62

Paperback. Num Pages: 249 pages, 2 black & white illustrations, 42 black & white tables, biography. BIC Classification: KJMV6. Category: (P) Professional & Vocational. Dimension: 210 x 148 x 14. Weight in Grams: 334.
Format
Paperback
Publication date
2003
Publisher
Deutscher Universitats-Verlag Germany
Edition
Softcover reprint of the original 1st ed. 2003
Number of pages
249
Condition
New
SKU
V9783824477012
ISBN
9783824477012
Paperback
Condition: New

€ 63.50

Paperback. Michael Marti presents a complexity management model that is based on the reasoning that product architecture determines to a considerable extent how external complexity is translated into physical products. The model demonstrates a procedure to optimize a product's architecture and is applied to several industrial products. Num Pages: 248 pages, 15 black & white tables, biography. BIC Classification: KJMV5; KJMV6. Category: (P) Professional & Vocational. Dimension: 210 x 148 x 16. Weight in Grams: 371.
Format
Paperback
Publication date
2007
Publisher
Deutscher Universitats-Verlag Germany
Number of pages
248
Condition
New
SKU
V9783835008663
ISBN
9783835008663
Paperback
Condition: New

€ 64.07

Paperback. Series: Essentials. Num Pages: black & white illustrations, bibliography. BIC Classification: KC; KJM; KJSP; LNCB. Category: (G) General (US: Trade). Dimension: 210 x 148 x 3. Weight in Grams: 82.
Publisher
Springer Gabler
Format
Paperback
Publication date
2015
Edition
2015th Edition
Condition
New
SKU
V9783658094706
ISBN
9783658094706
Paperback
Condition: New

€ 22.63

Hardback. After the research on agricultural risk, the treatment of risk in agricultural research is far from harmonious. This book is intended to: define the state of the literature on agricultural risk research; provide a critical evaluation of economic risk research on agriculture; and set a research agenda that meets future needs and prospects. Editor(s): Just, Richard E.; Pope, Rulon D. Series: Natural Resource Management and Policy. Num Pages: 600 pages, biography. BIC Classification: 1KBB; KJMD; KNAC; RN. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 234 x 156 x 33. Weight in Grams: 1017.
Format
Hardback
Publication date
2001
Publisher
Kluwer Academic Publishers United States
Number of pages
600
Condition
New
SKU
V9780792375678
ISBN
9780792375678
Hardback
Condition: New

€ 249.09

Hardcover. Comprehensive Intellectual Capital Management: Step-by-Step explains the fundamentals, practices and models of intellectual capital management. The book will provide a business-oriented, critical review of the definitions, practices, tools and models that are available today. Num Pages: 312 pages, Illustrations. BIC Classification: KJMD. Category: (P) Professional & Vocational. Dimension: 260 x 188 x 28. Weight in Grams: 756.
Format
Hardback
Publication date
2003
Publisher
John Wiley and Sons Ltd United States
Edition
1st Edition
Number of pages
312
Condition
New
SKU
V9780471275060
ISBN
9780471275060
Hardback
Condition: New

€ 76.42
€ 64.81

Hardcover. Num Pages: 265 pages. BIC Classification: KJMV1. Category: (P) Professional & Vocational. Dimension: 258 x 178 x 20. Weight in Grams: 634.
Format
Hardback
Publication date
2014
Publisher
Nova Science Pub Inc
Condition
New
SKU
V9781631173561
ISBN
9781631173561
Hardback
Condition: New

€ 229.24
€ 156.76

Hardback. This breakthrough book provides students and managers alike with an understanding of the concepts and tools of strategy. Editor(s): Bolland, Eric J. Num Pages: 279 pages. BIC Classification: KJC; KJMD. Category: (P) Professional & Vocational. Dimension: 229 x 152. .
Publisher
Emerald Publishing Limited
Format
Hardback
Publication date
2017
Condition
New
SKU
V9781787142251
ISBN
9781787142251
Hardback
Condition: New

€ 58.78

Paperback. The bestselling Project+ preparation guide, updated for the latest exam The CompTIA Project+ Study Guide, Second Edition is your comprehensive resource for taking Exam PK0-004. Num Pages: 336 pages. BIC Classification: KJMP; UQR. Category: (P) Professional & Vocational. Dimension: 228 x 182 x 20. Weight in Grams: 453.
Publisher
John Wiley & Sons Inc
Format
Paperback
Publication date
2017
Edition
2nd Edition
Condition
New
SKU
V9781119280521
ISBN
9781119280521
Paperback
Condition: New

€ 49.99
€ 38.84

Hardcover. The design of products, processes, and systems is the focus of successful time-based competition. This design process which focuses on problem-solving and continued innovation brings together a multitude of variables, including customer needs, scheduling, modeling, and process analysis, which must be implemented concurrently to be successful. Num Pages: 560 pages, Ill. BIC Classification: KJMP; UGC. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 237 x 165 x 31. Weight in Grams: 920.
Format
Hardback
Publication date
2000
Publisher
John Wiley and Sons Ltd United States
Edition
1st Edition
Number of pages
560
Condition
New
SKU
V9780471348795
ISBN
9780471348795
Hardback
Condition: New

€ 196.44

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