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Management & management techniques
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Management & management techniques
Paperback. "Customer Care Management" liefert eine Ubersicht uber die zentralen Erfolgsfaktoren modernen Kundenmanagements in Deutschland und in den USA." Editor(s): Engelbach, Wolf-Dieter; Meier, Roland. Num Pages: 235 pages, black & white illustrations, bibliography. BIC Classification: KJMV7; KJS. Category: (P) Professional & Vocational. Dimension: 229 x 152 x 13. Weight in Grams: 327.
- Format
- Paperback
- Publication date
- 2012
- Publisher
- Springer Fachmedien Wiesbaden Germany
- Edition
- Softcover reprint of the original 1st ed. 2001
- Number of pages
- 235
- Condition
- New
- SKU
- V9783322889348
- ISBN
- 9783322889348
Paperback
Condition: New
€ 55.26
€ 55.26
Paperback. Series: Markt und Unternehmensentwicklung / Markets and Organisations. Num Pages: 239 pages, 29 black & white illustrations, 19 black & white tables, biography. BIC Classification: KJMV6; KJMV7; KJSM. Category: (P) Professional & Vocational. Dimension: 210 x 148 x 14. Weight in Grams: 325.
- Format
- Paperback
- Publication date
- 2014
- Publisher
- Springer-Verlag Berlin and Heidelberg GmbH & Co. KG Germany
- Number of pages
- 239
- Condition
- New
- SKU
- V9783658075255
- ISBN
- 9783658075255
Paperback
Condition: New
€ 66.06
€ 66.06
Hardback. Editor(s): Bruhn, Manfred; Hadwich, Karsten. Num Pages: 512 pages, black & white illustrations, bibliography. BIC Classification: KJM; KJS. Category: (G) General (US: Trade). Dimension: 244 x 170 x 33. Weight in Grams: 975.
- Format
- Hardback
- Publication date
- 2012
- Publisher
- Gabler Verlag United States
- Number of pages
- 512
- Condition
- New
- SKU
- V9783834940001
- ISBN
- 9783834940001
Hardback
Condition: New
€ 175.96
€ 175.96
Paperback. Num Pages: 268 pages, 29 black & white tables, biography. BIC Classification: KJMV6. Category: (P) Professional & Vocational. Dimension: 210 x 148 x 15. Weight in Grams: 384.
- Format
- Paperback
- Publication date
- 2008
- Publisher
- Springer Fachmedien Wiesbaden Germany
- Number of pages
- 268
- Condition
- New
- SKU
- V9783834910356
- ISBN
- 9783834910356
Paperback
Condition: New
€ 66.95
€ 66.95
Paperback. This book presents the interrelationship between customer knowledge management, customer focus and soft skills. It also provides concrete advice on how the management of customer knowledge can be optimized. Series: Management for Professionals. Num Pages: 225 pages, 33 black & white illustrations, 2 colour illustrations, biography. BIC Classification: JMJ; KJMB; KJMV3; KJSM. Category: (P) Professional & Vocational. Dimension: 235 x 155 x 12. Weight in Grams: 355.
- Format
- Paperback
- Publication date
- 2016
- Publisher
- Springer International Publishing AG Switzerland
- Edition
- Softcover reprint of the original 1st ed. 2014
- Number of pages
- 225
- Condition
- New
- SKU
- V9783319381404
- ISBN
- 9783319381404
Paperback
Condition: New
€ 66.10
€ 66.10
Hardback. This book focuses on theoretical and practical applications of Knowledge Management and Customer Relationship Management, including a case study that investigates knowledge management in both the administrative and the operational area of a concrete company. Num Pages: 143 pages, 15 black & white tables, biography. BIC Classification: KJMV3. Category: (P) Professional & Vocational. Dimension: 245 x 163 x 15. Weight in Grams: 374.
- Format
- Hardback
- Publication date
- 2011
- Publisher
- Springer-Verlag Berlin and Heidelberg GmbH & Co. KG Germany
- Number of pages
- 143
- Condition
- New
- SKU
- V9783642164743
- ISBN
- 9783642164743
Hardback
Condition: New
€ 66.95
€ 66.95
Paperback. This book focuses on theoretical and practical applications of Knowledge Management and Customer Relationship Management, including a case study that investigates knowledge management in both the administrative and the operational area of a concrete company. Num Pages: 159 pages, 15 black & white tables, biography. BIC Classification: KJM. Category: (G) General (US: Trade). Dimension: 235 x 155 x 9. Weight in Grams: 256.
- Format
- Paperback
- Publication date
- 2014
- Publisher
- Springer-Verlag Berlin and Heidelberg GmbH & Co. KG Germany
- Number of pages
- 159
- Condition
- New
- SKU
- V9783642423666
- ISBN
- 9783642423666
Paperback
Condition: New
€ 66.95
€ 66.95
Paperback / so. Editor(s): Kolbe, Lutz M; Osterle, Hubert; Brenner, Walter. Series: Business Engineering. Num Pages: black & white illustrations, bibliography. BIC Classification: KJMV3; KJS; UB; UF; UY. Category: (G) General (US: Trade). Dimension: 234 x 156 x 17. Weight in Grams: 445.
- Format
- Paperback
- Publication date
- 2013
- Publisher
- Springer-Verlag Berlin and Heidelberg GmbH & Co. KG Germany
- Condition
- New
- SKU
- V9783642624520
- ISBN
- 9783642624520
Paperback
Condition: New
€ 61.63
€ 61.63
hardcover. Focuses upon customer care in relation to human resource management issues and strategic planning. The text addresses the objective of customer loyalty and retention in relation to business success and how this can integrate a company's strategy. Num Pages: 306 pages, biography. BIC Classification: KJC; KJMV7; KJSU. Category: (P) Professional & Vocational. Dimension: 216 x 140 x 28. Weight in Grams: 540.
- Format
- Hardback
- Publication date
- 1995
- Publisher
- Palgrave Macmillan United Kingdom
- Number of pages
- 306
- Condition
- New
- Edition
- 1995th Edition
- SKU
- V9780333639108
- ISBN
- 9780333639108
Hardback
Condition: New
€ 128.31
€ 128.31
Paperback. Num Pages: 292 pages, biography. BIC Classification: KJC; KJM; KJS; KJSU. Category: (G) General (US: Trade). Dimension: 216 x 140 x 18. Weight in Grams: 394.
- Format
- Paperback
- Publication date
- 1995
- Publisher
- Palgrave Macmillan United Kingdom
- Edition
- 1st ed. 1995
- Number of pages
- 292
- Condition
- New
- SKU
- V9781349395125
- ISBN
- 9781349395125
Paperback
Condition: New
€ 127.34
€ 127.34
Paperback. Challenged by competition and globalization, third party logistics service providers (3PLs) can become more successful by focusing on customer loyalty. This book addresses issues on 3PLs. It develops a model of customer loyalty and its determinants, which is validated using empirical data from nearly 800 logistics managers in Germany and the USA. Series: Contributions to Management Science. Num Pages: 309 pages, 114 black & white tables, biography. BIC Classification: KJMV5; KJS. Category: (P) Professional & Vocational. Dimension: 235 x 155 x 18. Weight in Grams: 498.
- Format
- Paperback
- Publication date
- 2006
- Publisher
- Springer-Verlag Berlin and Heidelberg GmbH & Co. KG Germany
- Number of pages
- 309
- Condition
- New
- SKU
- V9783790819038
- ISBN
- 9783790819038
Paperback
Condition: New
€ 128.03
€ 128.03
Hardcover. CRM today is much like BPR in the 1990s. It is the strategy of the 21st century. Everyone is jumping on the bandwagon, but few are doing it in a way that will reap long--term benefits. And while billions are being spent worldwide, as yet there is not one case study of a true CRM focused company that is achieving major business success. Num Pages: 224 pages, glossary, index. BIC Classification: KJM; KJSU. Category: (P) Professional & Vocational. Dimension: 235 x 151 x 22. Weight in Grams: 478.
- Format
- Hardback
- Publication date
- 2002
- Publisher
- John Wiley & Sons Inc United Kingdom
- Edition
- 1st Edition
- Number of pages
- 224
- Condition
- New
- SKU
- V9780470848531
- ISBN
- 9780470848531
Hardback
Condition: New
€ 63.03
€ 63.03
Hardback. .
- Publisher
- John Wiley & Sons Inc
- Format
- Hardback
- Publication date
- 2016
- Condition
- New
- SKU
- V9781119326038
- ISBN
- 9781119326038
Hardback
Condition: New
€ 27.99€ 21.22
€ 27.99
€ 21.22
Paperback. .
- Publisher
- Pearson Education Limited United Kingdom
- Number of pages
- 440
- Format
- Paperback
- Publication date
- 2013
- Edition
- 2nd Edition
- Condition
- New
- SKU
- V9780273774952
- ISBN
- 9780273774952
Paperback
Condition: New
€ 111.23
€ 111.23
Paperback / so. Editor(s): Link, Jorg. Num Pages: black & white illustrations, black & white tables, bibliography. BIC Classification: KJMV3; KJS; UF. Category: (G) General (US: Trade). Dimension: 234 x 156 x 18. Weight in Grams: 476.
- Format
- Paperback
- Publication date
- 2012
- Publisher
- Springer United States
- Condition
- New
- SKU
- V9783642627002
- ISBN
- 9783642627002
Paperback
Condition: New
€ 89.50
€ 89.50
Paperback / so. Editor(s): Ahlert, Dieter; Becker, Jorg; Knackstedt, Ralf; Wunderlich, Maren. Series: Roland Berger-Reihe: Strategisches Management F R Konsumg Te. Num Pages: black & white illustrations, black & white tables, bibliography. BIC Classification: KCCD; KJM; KJS. Category: (G) General (US: Trade). Dimension: 234 x 156 x 24. Weight in Grams: 653.
- Format
- Paperback
- Publication date
- 2012
- Publisher
- Springer United States
- Condition
- New
- SKU
- V9783642627446
- ISBN
- 9783642627446
Paperback
Condition: New
€ 90.78
€ 90.78
Paperback / so. Mit einem Geleitwort von Univ.-Prof. Dr. Michael Lingenfelder Series: Marktorientiertes Management. Num Pages: black & white illustrations, black & white tables, bibliography. BIC Classification: KJM; KJS; MBPM. Category: (G) General (US: Trade). Dimension: 210 x 148 x 24. Weight in Grams: 562.
- Format
- Paperback
- Publication date
- 2011
- Publisher
- Springer Fachmedien Wiesbaden Germany
- Condition
- New
- SKU
- V9783834927781
- ISBN
- 9783834927781
Paperback
Condition: New
€ 96.07
€ 96.07
Paperback / so. Editor(s): Bach, Volker; Osterle, Hubert. Series: Business Engineering. Num Pages: black & white illustrations, bibliography. BIC Classification: KJMV3; KJS; UB; UF; UY. Category: (G) General (US: Trade). Dimension: 234 x 156 x 14. Weight in Grams: 363.
- Format
- Paperback
- Publication date
- 2012
- Publisher
- Springer-Verlag Berlin and Heidelberg GmbH & Co. KG Germany
- Condition
- New
- SKU
- V9783642635496
- ISBN
- 9783642635496
Paperback
Condition: New
€ 50.01
€ 50.01
Paperback / so. Num Pages: black & white illustrations, bibliography. BIC Classification: KJM; KJS. Category: (G) General (US: Trade). Dimension: 234 x 156 x 18. Weight in Grams: 485.
- Format
- Paperback
- Publication date
- 2012
- Publisher
- Springer United States
- Condition
- New
- SKU
- V9783642620560
- ISBN
- 9783642620560
Paperback
Condition: New
€ 95.11
€ 95.11
Paperback. Series: Betriebswirtschaftslehre Fur Technologie Und Innovation. Num Pages: 372 pages, 10 black & white illustrations, 58 black & white tables. BIC Classification: KJMV6; KJS. Category: (P) Professional & Vocational. Dimension: 210 x 148 x 20. Weight in Grams: 470.
- Format
- Paperback
- Publication date
- 2005
- Publisher
- Deutscher Universitats-Verlag Germany
- Number of pages
- 372
- Condition
- New
- SKU
- V9783835001510
- ISBN
- 9783835001510
Paperback
Condition: New
€ 94.85
€ 94.85
Paperback. This important new work provides a comprehensive discussion of the customer satisfaction evaluation problem. It presents an overview of the existing methodologies as well as the development and implementation of an original multicriteria method dubbed MUSA. Series: International Series in Operations Research & Management Science. Num Pages: 308 pages, 129 black & white illustrations, 57 black & white tables, biography. BIC Classification: KJM; PBUH; PD. Category: (G) General (US: Trade). Dimension: 235 x 155 x 17. Weight in Grams: 504.
- Format
- Paperback
- Publication date
- 2012
- Publisher
- Springer-Verlag New York Inc. United States
- Number of pages
- 308
- Condition
- New
- SKU
- V9781461425021
- ISBN
- 9781461425021
Paperback
Condition: New
€ 249.76
€ 249.76
Paperback. An insightful look at how touch, taste, smell, sound, and appearance effect how customers relate to products on a sensory level, and how small sensory changes can make a huge impact. Customer Sense describes how managers can use this knowledge to improve packaging, branding, and advertising to captivate the consumer's senses. Num Pages: 198 pages, 1 black & white illustrations, 7 colour illustrations, biography. BIC Classification: KC; KJC; KJM; KJMV6; KJS; KJT. Category: (G) General (US: Trade). Dimension: 158 x 235 x 17. Weight in Grams: 322.
- Publisher
- Palgrave Macmillan
- Format
- Paperback
- Publication date
- 2015
- Edition
- 1st ed. 2013
- Condition
- New
- SKU
- V9781349344420
- ISBN
- 9781349344420
Paperback
Condition: New
€ 52.90€ 47.17
€ 52.90
€ 47.17
Paperback. The new, 3rd edition of the Customer Service Pocketbook will be published in October 2013. The book is for everyone who contributes, directly or indirectly, to giving the customer excellent service. It has been fully revised to reflect the challenges of responding to customers' needs via a variety of different channels including social media. Num Pages: 112 pages, illustrations. BIC Classification: KJM; KJSU. Category: (P) Professional & Vocational. Dimension: 109 x 180 x 6. Weight in Grams: 114.
- Publisher
- Management Pocketbooks
- Number of pages
- 112
- Format
- Paperback
- Publication date
- 2013
- Edition
- 3rd Revised edition
- Condition
- New
- SKU
- V9781906610555
- ISBN
- 9781906610555
Paperback
Condition: New
€ 16.99€ 16.53
€ 16.99
€ 16.53
Hardcover. Your business success is now forever linked to the success of your customers Customer Success is the groundbreaking guide to the exciting new model of customer management. Business relationships are fundamentally changing. In the world B.C. Num Pages: 288 pages. BIC Classification: KJMV1. Category: (P) Professional & Vocational. Weight in Grams: 666.
- Publisher
- John Wiley & Sons Inc
- Format
- Hardback
- Publication date
- 2016
- Edition
- 1st Edition
- Condition
- New
- SKU
- V9781119167969
- ISBN
- 9781119167969
Hardback
Condition: New
€ 32.99€ 23.81
€ 32.99
€ 23.81