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Business & management

Results 3577 - 3600 of 11139

Business & management

Hardback. Editor(s): Shinkai, Naoko; Hirakawa, Hitoshi; Lal, Kaushalesh; Tokumaru, Norio. Num Pages: 192 pages, 29 black & white illustrations, 34 black & white tables. BIC Classification: KJD; KN. Category: (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 241 x 159 x 15. Weight in Grams: 428.
Format
Hardback
Publication date
2013
Publisher
Taylor & Francis Ltd United Kingdom
Edition
1st Edition
Number of pages
192
Condition
New
SKU
V9780415639453
ISBN
9780415639453
Hardback
Condition: New

€ 170.53
€ 150.38

Hardcover. Many local and community non-profits now shoulder an increasing share of society's mandate to care for those in need. This work is a collection of advice from both researchers and service providers offering leaders the practical guidance they need for the rapidly evolving future. Num Pages: 305 pages, Ill. BIC Classification: JFF; JKSN1; KJVX. Category: (P) Professional & Vocational; (XV) Technical / Manuals. Dimension: 235 x 160 x 25. Weight in Grams: 529.
Format
Hardback
Publication date
2000
Publisher
John Wiley & Sons Inc United States
Edition
1st Edition
Number of pages
305
Condition
New
SKU
V9780787942960
ISBN
9780787942960
Hardback
Condition: New

€ 50.99
€ 39.36

Paperback. In order to deliver excellent service quality, it is critical to understand, create and deliver real value to all stakeholders. The second edition of Services Marketing Management has been thoroughly revised and restructured to provide the students with an overview of services marketing from this clear strategic orientation. Num Pages: 572 pages, Illustrations. BIC Classification: KJ. Category: (P) Professional & Vocational. Dimension: 258 x 196 x 27. Weight in Grams: 1184.
Format
Paperback
Publication date
2006
Publisher
John Wiley and Sons Ltd United Kingdom
Edition
2nd Edition
Number of pages
572
Condition
New
SKU
V9780470091166
ISBN
9780470091166
Paperback
Condition: New

€ 70.50

Hardcover. The human factors that affect services marketing are dealt with in this volume. It aims to help students understand how to implement strategies in international and domestic service business. Num Pages: 592 pages, Ill. BIC Classification: KJS; KNS. Category: (UU) Undergraduate. Dimension: 234 x 194 x 32. Weight in Grams: 1000.
Format
Hardback
Publication date
1997
Publisher
John Wiley and Sons Ltd United States
Edition
1st Edition
Number of pages
592
Condition
New
SKU
V9780471180340
ISBN
9780471180340
Hardback
Condition: New

€ 285.33

Hardcover. Praise for Service-Oriented Architecture "This book provides a superb overview of the SOA topic. Marks and Bell provide practical guidance across the entire SOA life cycle-from business imperatives and motivations to the post-deployment business and technical metrics to consider. Num Pages: 384 pages, Illustrations. BIC Classification: KJSU; UYF. Category: (P) Professional & Vocational. Dimension: 235 x 161 x 32. Weight in Grams: 668.
Format
Hardback
Publication date
2006
Publisher
John Wiley and Sons Ltd United States
Number of pages
384
Condition
New
Edition
1st Edition
SKU
V9780471768944
ISBN
9780471768944
Hardback
Condition: New

€ 61.79

Paperback. "A frank, thorough history and review of service--learning. Service--Learning is a critical piece of the large service--learning movement. It is an ideal guide for new service--learning professionals, faculty members, academic or service administrators, and hopefully, public policymakers. Num Pages: 304 pages, illustrations. BIC Classification: HBT; JH; JNM; KJ. Category: (G) General (US: Trade); (P) Professional & Vocational; (UU) Undergraduate. Dimension: 154 x 229 x 21. Weight in Grams: 446.
Format
Paperback
Publication date
1999
Publisher
John Wiley & Sons Inc United States
Number of pages
304
Condition
New
Edition
1st Edition
SKU
V9780787943172
ISBN
9780787943172
Paperback
Condition: New

€ 46.99
€ 46.69

Paperback. .
Publisher
Cambridge University Press United Kingdom
Number of pages
295
Format
Paperback
Publication date
2014
Condition
New
SKU
V9780521124324
ISBN
9780521124324
Paperback
Condition: New

€ 36.85

Hardcover. Times have changed. Long gone are our days of being kings of the manufacturing industry, we are now immersed in the world of service where the relationship between an organization and the customer is an integral part of the product offering. Num Pages: 278 pages, black & white illustrations. BIC Classification: KJM; KJU. Category: (P) Professional & Vocational. Dimension: 233 x 162 x 20. Weight in Grams: 554.
Format
Hardback
Publication date
2012
Publisher
John Wiley & Sons Inc United States
Edition
1st Edition
Number of pages
224
Condition
New
SKU
V9781118345566
ISBN
9781118345566
Hardback
Condition: New

€ 34.09

Hardcover. Awarded the 2011 Best Book Award by the International Association for Management of Technology (IAMOT) this textbook is devised to help in training future service systems engineers and enable them to become more effective in contributing to the needs in strategic differentiation and operational excellence of service enterprises. Num Pages: 720 pages, Illustrations. BIC Classification: KJMV5. Category: (P) Professional & Vocational. Dimension: 235 x 197 x 43. Weight in Grams: 1386.
Format
Hardback
Publication date
2010
Publisher
John Wiley & Sons Inc United Kingdom
Edition
1st Edition
Number of pages
720
Condition
New
SKU
V9780470423325
ISBN
9780470423325
Hardback
Condition: New

€ 160.26

Hardback. A guide to improving sales and profits in consumer financial services that stresses the development of a sales and service culture. Num Pages: 230 pages, Ill. BIC Classification: KF; KJSU. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly. Dimension: 235 x 160 x 25. Weight in Grams: 510.
Format
Hardback
Publication date
1991
Publisher
John Wiley and Sons Ltd United States
Number of pages
230
Condition
New
SKU
V9780471540304
ISBN
9780471540304
Hardback
Condition: New

€ 276.85

Hardcover. Num Pages: 336 pages, illustrations. BIC Classification: KJMV5; TGP. Category: (P) Professional & Vocational. Dimension: 164 x 239 x 26. Weight in Grams: 682.
Format
Hardback
Publication date
2014
Publisher
John Wiley & Sons Inc
Edition
1st Edition
Condition
New
SKU
V9781118108239
ISBN
9781118108239
Hardback
Condition: New

€ 141.73

Hardcover. This book addresses the many important problems in service operations management, which can be analyzed using two core methodologies: optimization and queueing theory (including numerical simulation of queues). Num Pages: 628 pages, Illustrations. BIC Classification: KJMV5; PBU; TG. Category: (P) Professional & Vocational. Dimension: 236 x 163 x 37. Weight in Grams: 1028.
Format
Hardback
Publication date
2010
Publisher
John Wiley & Sons Inc United Kingdom
Edition
1st Edition
Number of pages
628
Condition
New
SKU
V9780470525883
ISBN
9780470525883
Hardback
Condition: New

€ 173.93

Hardback. An important consideration for any student, therefore, this updated and enhanced new edition addresses key points and principles of managing service quality across the industry sector. Num Pages: illustrations. BIC Classification: KJM; KNSG; KNSJ; KNSP. Category: (UP) Postgraduate, Research & Scholarly. Dimension: 255 x 196 x 28. Weight in Grams: 1074.
Publisher
CABI Publishing
Format
Hardback
Publication date
2016
Edition
2nd Edition
Condition
New
SKU
V9781780645445
ISBN
9781780645445
Hardback
Condition: New

€ 166.03

Paperback. .
Publisher
CABI Publishing
Format
Paperback
Publication date
2016
Edition
2nd Edition
Condition
New
SKU
V9781780645452
ISBN
9781780645452
Paperback
Condition: New

€ 52.99
€ 47.16

Hardcover. Service Oriented Architecture Field Guide for Executives is a fundamental breakthrough in the business and technology perspectives of service oriented architecture (SOA). A valuable resource to help you understand and realize the benefits of SOA in today's companies, this guide will show you how to plan, implement, and achieve SOA value. Num Pages: 228 pages, Illustrations. BIC Classification: KJM. Category: (P) Professional & Vocational. Dimension: 234 x 161 x 22. Weight in Grams: 448.
Format
Hardback
Publication date
2008
Publisher
John Wiley and Sons Ltd United Kingdom
Edition
1st Edition
Number of pages
228
Condition
New
SKU
V9780470260913
ISBN
9780470260913
Hardback
Condition: New

€ 50.18

Hardcover. How Service Orientation Will Change Your Business "The real value of this book is that it makes SOA and Web services, which are critical and business-transforming, crystal-clear to the layman, both business and IT leaders. The book stays focused on the real-world issues facing business and government institutions today. Num Pages: 272 pages, Illustrations. BIC Classification: KJSU. Category: (P) Professional & Vocational. Dimension: 230 x 161 x 24. Weight in Grams: 512.
Format
Hardback
Publication date
2006
Publisher
John Wiley and Sons Ltd United States
Number of pages
272
Condition
New
Edition
1st Edition
SKU
V9780471768586
ISBN
9780471768586
Hardback
Condition: New

€ 46.99
€ 35.80

Learn how to use service modelling to streamline and optimize processes! Information about customer needs, the technical composition of services, and service performance are fundamental to effective service management. Service modelling is a structured approach to utilizing this information to improve the way services are delivered. Num Pages: 296 pages, ill. BIC Classification: KJSU; TJ; UGK. Category: (P) Professional & Vocational. Dimension: 251 x 181 x 23. Weight in Grams: 724.
Publication date
2006
Publisher
John Wiley and Sons Ltd United Kingdom
Number of pages
296
Condition
New
SKU
V9780470018071
ISBN
9780470018071
Hardback
Condition: New

€ 144.43

Paperback. After looking at the specific nature of services and the peculiarities of managing services, the three sides of service management are discussed extensively in this book. Concepts and frameworks are followed by case studies and examples. Num Pages: 544 pages, illustrations. BIC Classification: KJ; KNS. Category: (P) Professional & Vocational. Dimension: 246 x 190 x 28. Weight in Grams: 950.
Publisher
Presidio Pr
Number of pages
544
Format
Paperback
Publication date
2013
Edition
3 Ill
Condition
New
SKU
V9780273732037
ISBN
9780273732037
Paperback
Condition: New

€ 108.11

Paperback. * This text examines why managing the marketing function has become a responsibility for top-level executives; and why the total marketing function is spread throughout the organization and executing marketing has become a responsibility for practically everyone. Num Pages: 536 pages. BIC Classification: KJS. Category: (P) Professional & Vocational. Dimension: 237 x 189 x 22. Weight in Grams: 860.
Publisher
John Wiley & Sons Inc
Format
Paperback
Publication date
2015
Edition
4th Edition
Condition
New
SKU
V9781118921449
ISBN
9781118921449
Paperback
Condition: New

€ 70.93

Paperback. In the world of industry and management, the service industry is unique. This book provides a comprehensive framework in which to discuss the unique management issues of the service industry, and looks into the special characteristics of services and the conditions necessary for success in the management of service organizations. Num Pages: 254 pages, line drawings, tables, index. BIC Classification: KJU; KNS. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly. Dimension: 228 x 154 x 18. Weight in Grams: 408.
Format
Paperback
Publication date
2001
Publisher
John Wiley and Sons Ltd United Kingdom
Edition
3rd Edition
Number of pages
254
Condition
New
SKU
V9780471494393
ISBN
9780471494393
Paperback
Condition: New

€ 53.34

Paperback. .
Publisher
BCS Learning & Development Limited
Format
Paperback
Publication date
2017
Condition
New
SKU
V9781780172941
ISBN
9781780172941
Paperback
Condition: New

€ 26.99
€ 24.21

Hardcover. .
Publisher
Gabler Verlag
Format
Hardback
Publication date
2007
Edition
2007th Edition
Condition
New
SKU
V9783834906885
ISBN
9783834906885
Hardback
Condition: New

€ 117.59
€ 73.65

Hardcover. Six Sigma is a disciplined, data-driven approach and methodology for eliminating defects in any process, from manufacturing to transactional and from product to service. This interesting new text documents how service and process design and redesign are typically approached. Num Pages: 448 pages, Illustrations. BIC Classification: KJMV5. Category: (P) Professional & Vocational. Dimension: 239 x 167 x 30. Weight in Grams: 792.
Format
Hardback
Publication date
2005
Publisher
John Wiley & Sons Inc United States
Number of pages
448
Condition
New
Edition
1st Edition
SKU
V9780471682912
ISBN
9780471682912
Hardback
Condition: New

€ 164.83

Hardcover. A practical approach to better customer experience through service design Service Design for Business helps you transform your customer's experience and keep them engaged through the art of intentional service design. Num Pages: 208 pages. BIC Classification: KJSU. Category: (P) Professional & Vocational. Weight in Grams: 666.
Publisher
John Wiley & Sons Inc United States
Number of pages
208
Format
Hardback
Publication date
2016
Edition
1st Edition
Condition
New
SKU
V9781118988923
ISBN
9781118988923
Hardback
Condition: New

€ 32.99
€ 23.38

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