Business & management
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Business & management
Hardback. Service-learning and social entrepreneurship connect students to communities through courses and campus-based opportunities. Each offers students active learning opportunities tied to community engagement and problem solving. Enos presents strategies for creating campus-based programs that educate students for twenty-first century citizenship. Series: Community Engagement in Higher Education. Num Pages: 96 pages, biography. BIC Classification: JNKP; JNM; KJH. Category: (P) Professional & Vocational. Dimension: 225 x 148 x 15. Weight in Grams: 278.
- Publisher
- Palgrave Macmillan
- Format
- Hardback
- Publication date
- 2015
- Condition
- New
- SKU
- V9781137554437
- ISBN
- 9781137554437
Hardback
Condition: New
€ 63.62
€ 63.62
Paperback. .
- Publisher
- Cambridge University Press United Kingdom
- Number of pages
- 295
- Format
- Paperback
- Publication date
- 2014
- Condition
- New
- SKU
- V9780521124324
- ISBN
- 9780521124324
Paperback
Condition: New
€ 37.35
€ 37.35
Hardcover. Times have changed. Long gone are our days of being kings of the manufacturing industry, we are now immersed in the world of service where the relationship between an organization and the customer is an integral part of the product offering. Num Pages: 278 pages, black & white illustrations. BIC Classification: KJM; KJU. Category: (P) Professional & Vocational. Dimension: 233 x 162 x 20. Weight in Grams: 554.
- Format
- Hardback
- Publication date
- 2012
- Publisher
- John Wiley & Sons Inc United States
- Edition
- 1st Edition
- Number of pages
- 224
- Condition
- New
- SKU
- V9781118345566
- ISBN
- 9781118345566
Hardback
Condition: New
€ 34.53
€ 34.53
Paperback.
- Format
- Paperback
- Publication date
- 2012
- Publisher
- Apress
- Edition
- 1st Edition
- Condition
- New
- SKU
- V9781430246718
- ISBN
- 9781430246718
Paperback
Condition: New
€ 32.40
€ 32.40
Hardcover. Awarded the 2011 Best Book Award by the International Association for Management of Technology (IAMOT) this textbook is devised to help in training future service systems engineers and enable them to become more effective in contributing to the needs in strategic differentiation and operational excellence of service enterprises. Num Pages: 720 pages, Illustrations. BIC Classification: KJMV5. Category: (P) Professional & Vocational. Dimension: 235 x 197 x 43. Weight in Grams: 1386.
- Format
- Hardback
- Publication date
- 2010
- Publisher
- John Wiley & Sons Inc United Kingdom
- Edition
- 1st Edition
- Number of pages
- 720
- Condition
- New
- SKU
- V9780470423325
- ISBN
- 9780470423325
Hardback
Condition: New
€ 161.77
€ 161.77
Hardback. A guide to improving sales and profits in consumer financial services that stresses the development of a sales and service culture. Num Pages: 230 pages, Ill. BIC Classification: KF; KJSU. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly. Dimension: 235 x 160 x 25. Weight in Grams: 510.
- Format
- Hardback
- Publication date
- 1991
- Publisher
- John Wiley and Sons Ltd United States
- Number of pages
- 230
- Condition
- New
- SKU
- V9780471540304
- ISBN
- 9780471540304
Hardback
Condition: New
€ 280.43
€ 280.43
Hardcover. Num Pages: 336 pages, illustrations. BIC Classification: KJMV5; TGP. Category: (P) Professional & Vocational. Dimension: 164 x 239 x 26. Weight in Grams: 682.
- Format
- Hardback
- Publication date
- 2014
- Publisher
- John Wiley & Sons Inc
- Edition
- 1st Edition
- Condition
- New
- SKU
- V9781118108239
- ISBN
- 9781118108239
Hardback
Condition: New
€ 143.71
€ 143.71
Hardcover. This book addresses the many important problems in service operations management, which can be analyzed using two core methodologies: optimization and queueing theory (including numerical simulation of queues). Num Pages: 628 pages, Illustrations. BIC Classification: KJMV5; PBU; TG. Category: (P) Professional & Vocational. Dimension: 236 x 163 x 37. Weight in Grams: 1028.
- Format
- Hardback
- Publication date
- 2010
- Publisher
- John Wiley & Sons Inc United Kingdom
- Edition
- 1st Edition
- Number of pages
- 628
- Condition
- New
- SKU
- V9780470525883
- ISBN
- 9780470525883
Hardback
Condition: New
€ 176.35
€ 176.35
Hardback. An important consideration for any student, therefore, this updated and enhanced new edition addresses key points and principles of managing service quality across the industry sector. Num Pages: illustrations. BIC Classification: KJM; KNSG; KNSJ; KNSP. Category: (UP) Postgraduate, Research & Scholarly. Dimension: 255 x 196 x 28. Weight in Grams: 1074.
- Publisher
- CABI Publishing
- Format
- Hardback
- Publication date
- 2016
- Edition
- 2nd Edition
- Condition
- New
- SKU
- V9781780645445
- ISBN
- 9781780645445
Hardback
Condition: New
€ 166.51
€ 166.51
Paperback. .
- Publisher
- CABI Publishing
- Format
- Paperback
- Publication date
- 2016
- Edition
- 2nd Edition
- Condition
- New
- SKU
- V9781780645452
- ISBN
- 9781780645452
Paperback
Condition: New
€ 52.99€ 47.49
€ 52.99
€ 47.49
Paperback. Editor(s): Stauss, Bernd; Lemmink, Jos; Kunst, Paul. Series: Fokus Dienstleistungsmarketing. Num Pages: 320 pages, 42 black & white illustrations, biography. BIC Classification: KJM; KJMV7. Category: (P) Professional & Vocational. Dimension: 203 x 127 x 17. Weight in Grams: 415.
- Format
- Paperback
- Publication date
- 1999
- Publisher
- Deutscher Universitats-Verlag Germany
- Number of pages
- 320
- Condition
- New
- SKU
- V9783824467808
- ISBN
- 9783824467808
Paperback
Condition: New
€ 64.89
€ 64.89
Paperback. Num Pages: 350 pages, 63 black & white tables, biography. BIC Classification: KCH; KJM; KJT; TBC; TGP. Category: (G) General (US: Trade). Dimension: 235 x 155 x 19. Weight in Grams: 539.
- Format
- Paperback
- Publication date
- 2014
- Publisher
- Birkhauser Boston Inc United States
- Number of pages
- 350
- Condition
- New
- SKU
- V9781461498056
- ISBN
- 9781461498056
Paperback
Condition: New
€ 134.58
€ 134.58
Hardcover. Focusing on a critical component of manufacturing and servicing operations, this work looks at intermittent demand forecasting, then at the management of service parts inventories. It is both an excellent reference and a useful resource for further research. Editor(s): Altay, Nezih; Litteral, Lewis A. Num Pages: 311 pages, 77 black & white tables, biography. BIC Classification: KJMV9; TDP. Category: (P) Professional & Vocational. Dimension: 240 x 159 x 24. Weight in Grams: 622.
- Publisher
- Springer
- Format
- Hardback
- Publication date
- 2011
- Edition
- 2011th Edition
- Condition
- New
- SKU
- V9780857290380
- ISBN
- 9780857290380
Hardback
Condition: New
€ 190.00
€ 190.00
Paperback. Focusing on a critical component of manufacturing and servicing operations, this work looks at intermittent demand forecasting, then at the management of service parts inventories. It is both an excellent reference and a useful resource for further research. Editor(s): Altay, Nezih; Litteral, Lewis A. Num Pages: 325 pages, 77 black & white tables, biography. BIC Classification: KJT; TBC; TGXT. Category: (G) General (US: Trade). Dimension: 235 x 155 x 18. Weight in Grams: 504.
- Format
- Paperback
- Publication date
- 2014
- Publisher
- Springer London Ltd United Kingdom
- Number of pages
- 325
- Condition
- New
- SKU
- V9781447158332
- ISBN
- 9781447158332
Paperback
Condition: New
€ 185.77
€ 185.77
Hardcover. Service Oriented Architecture Field Guide for Executives is a fundamental breakthrough in the business and technology perspectives of service oriented architecture (SOA). A valuable resource to help you understand and realize the benefits of SOA in today's companies, this guide will show you how to plan, implement, and achieve SOA value. Num Pages: 228 pages, Illustrations. BIC Classification: KJM. Category: (P) Professional & Vocational. Dimension: 234 x 161 x 22. Weight in Grams: 448.
- Format
- Hardback
- Publication date
- 2008
- Publisher
- John Wiley and Sons Ltd United Kingdom
- Edition
- 1st Edition
- Number of pages
- 228
- Condition
- New
- SKU
- V9780470260913
- ISBN
- 9780470260913
Hardback
Condition: New
€ 50.99€ 50.85
€ 50.99
€ 50.85
Hardcover. How Service Orientation Will Change Your Business "The real value of this book is that it makes SOA and Web services, which are critical and business-transforming, crystal-clear to the layman, both business and IT leaders. The book stays focused on the real-world issues facing business and government institutions today. Num Pages: 272 pages, Illustrations. BIC Classification: KJSU. Category: (P) Professional & Vocational. Dimension: 230 x 161 x 24. Weight in Grams: 512.
- Format
- Hardback
- Publication date
- 2006
- Publisher
- John Wiley and Sons Ltd United States
- Number of pages
- 272
- Condition
- New
- Edition
- 1st Edition
- SKU
- V9780471768586
- ISBN
- 9780471768586
Hardback
Condition: New
€ 46.99€ 36.23
€ 46.99
€ 36.23
Hardback. Addresses various challenges and opportunities related to product differentiation in the electric power industry. This book aims to review the implementing of reliability differentiated electric services and addresses the process for developing and implementing reliability differentiated product menus. Editor(s): Oren, Shmuel S.; Smith, Stephen A. Series: Topics in Regulatory Economics and Policy. Num Pages: 330 pages, biography. BIC Classification: KJU; RNF. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly. Dimension: 234 x 156 x 20. Weight in Grams: 675.
- Format
- Hardback
- Publication date
- 1993
- Publisher
- Kluwer Academic Publishers United States
- Number of pages
- 330
- Condition
- New
- SKU
- V9780792393191
- ISBN
- 9780792393191
Hardback
Condition: New
€ 193.97
€ 193.97
Paperback. After looking at the specific nature of services and the peculiarities of managing services, the three sides of service management are discussed extensively in this book. Concepts and frameworks are followed by case studies and examples. Num Pages: 544 pages, illustrations. BIC Classification: KJ; KNS. Category: (P) Professional & Vocational. Dimension: 246 x 190 x 28. Weight in Grams: 950.
- Publisher
- Presidio Pr
- Number of pages
- 544
- Format
- Paperback
- Publication date
- 2013
- Edition
- 3 Ill
- Condition
- New
- SKU
- V9780273732037
- ISBN
- 9780273732037
Paperback
Condition: New
€ 108.68
€ 108.68
Paperback. * This text examines why managing the marketing function has become a responsibility for top-level executives; and why the total marketing function is spread throughout the organization and executing marketing has become a responsibility for practically everyone. Num Pages: 536 pages. BIC Classification: KJS. Category: (P) Professional & Vocational. Dimension: 237 x 189 x 22. Weight in Grams: 860.
- Publisher
- John Wiley & Sons Inc
- Format
- Paperback
- Publication date
- 2015
- Edition
- 4th Edition
- Condition
- New
- SKU
- V9781118921449
- ISBN
- 9781118921449
Paperback
Condition: New
€ 72.17
€ 72.17
Paperback. In the world of industry and management, the service industry is unique. This book provides a comprehensive framework in which to discuss the unique management issues of the service industry, and looks into the special characteristics of services and the conditions necessary for success in the management of service organizations. Num Pages: 254 pages, line drawings, tables, index. BIC Classification: KJU; KNS. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly. Dimension: 228 x 154 x 18. Weight in Grams: 408.
- Format
- Paperback
- Publication date
- 2001
- Publisher
- John Wiley and Sons Ltd United Kingdom
- Edition
- 3rd Edition
- Number of pages
- 254
- Condition
- New
- SKU
- V9780471494393
- ISBN
- 9780471494393
Paperback
Condition: New
€ 53.72
€ 53.72
Paperback. .
- Publisher
- BCS Learning & Development Limited
- Format
- Paperback
- Publication date
- 2017
- Condition
- New
- SKU
- V9781780172941
- ISBN
- 9781780172941
Paperback
Condition: New
€ 26.99€ 24.30
€ 26.99
€ 24.30
Hardcover. Extracts from observations about international franchising from both the scholarly and trade literature. This work contains guidance for franchisors and franchisees in their efforts to achieve success in the global marketplace. Num Pages: 264 pages, 7 black & white illustrations, 36 black & white tables, biography. BIC Classification: KJVF; KNS. Category: (P) Professional & Vocational. Dimension: 234 x 156 x 17. Weight in Grams: 581.
- Publisher
- Springer
- Format
- Hardback
- Publication date
- 2005
- Edition
- 2006th Edition
- Condition
- New
- SKU
- V9780387281827
- ISBN
- 9780387281827
Hardback
Condition: New
€ 129.55
€ 129.55
Paperback / so. Series: Fokus Dienstleistungsmarketing. Num Pages: black & white illustrations, black & white tables, bibliography. BIC Classification: KJS. Category: (G) General (US: Trade). Dimension: 210 x 148 x 19. Weight in Grams: 440.
- Format
- Paperback
- Publication date
- 2012
- Publisher
- Gabler Verlag United States
- Condition
- New
- SKU
- V9783834933942
- ISBN
- 9783834933942
Paperback
Condition: New
€ 80.88
€ 80.88
Hardcover. .
- Publisher
- Gabler Verlag
- Format
- Hardback
- Publication date
- 2007
- Edition
- 2007th Edition
- Condition
- New
- SKU
- V9783834906885
- ISBN
- 9783834906885
Hardback
Condition: New
€ 118.82€ 74.05
€ 118.82
€ 74.05